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Frequently Asked Questions about Gravity Forms + Jira Software Server integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Gravity Forms and Jira Software Server
Can I create a Jira issue directly from a Gravity Forms submission?
Yes, you can set up an integration where every form submission on Gravity Forms triggers the creation of a new issue in Jira Software Server. You'll need to configure the fields in Gravity Forms that correspond to the specific fields required in Jira.
What types of triggers can initiate actions in Jira Software Server from Gravity Forms?
Our integration lets you trigger actions such as creating an issue, updating an existing issue, or adding a comment to an issue whenever a form is submitted, updated, or approved within Gravity Forms.
Do I need any special add-ons for integrating Gravity Forms with Jira?
To facilitate the integration between Gravity Forms and Jira Software Server, you may need third-party plugins or custom code to bridge the gap between both platforms as they do not communicate natively. Our platform can simplify this process using automation tools.
How do I map form fields in Gravity Forms to fields in Jira Software Server?
When setting up your integration, you'll have the ability to map fields from your form in Gravity Forms directly to corresponding fields on a Jira issue. Make sure that all mandatory fields on the Jira side are included in your configuration.
Can I update an existing Jira ticket using information from a new Gravity Forms submission?
Yes, it's possible. You can configure rules so that when certain criteria are met on form submissions—like matching project keys or other identifiers—the associated ticket gets updated with new information from your forms.
Is it possible to attach files from Gravity Forms submissions to issues in Jira?
Yes, when setting up your integration, you can specify that files uploaded via your forms are attached directly to newly created or existing issues within your preferred projects on Jira Software Server.
Can I automate notifications in Jira based on specific form submissions through Gravity Forms?
Certainly! You can set up automatic notifications within Jira so team members receive alerts when certain conditions are met based on data triggered by submissions through Gravity Forms.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.