Groove Integrations

Groove Help & Support

Do more with Groove integrations

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Quickly automate Groove integrations with Zapier's templates

Add new tasks on Asana for new tagged Groove tickets
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Groove + Asana
Create new Salesforce cases from new Groove tickets
Premium
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Groove + Salesforce
Send Slack messages for new Groove tickets
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Groove + Slack
Create new JIRA issues from new Groove tickets
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Groove + Jira Software Server

Save new Groove tickets as Highrise contact notes
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Groove + Highrise

Create new Trello cards from new Groove tickets
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Groove + Trello

Add new tasks on Asana for new tagged Groove tickets

Details

Try it

Groove + Asana

Create new Salesforce cases from new Groove tickets

Premium

Details

Try it

Groove + Salesforce

Send Slack messages for new Groove tickets

Details

Try it

Groove + Slack

Create new JIRA issues from new Groove tickets

Details

Try it

Groove + Jira Software Server

Save new Groove tickets as Highrise contact notes

Details

Try it

Groove + Highrise

Create new Trello cards from new Groove tickets

Details

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Groove + Trello

Supported triggers and actions

What does this mean?

Agent Invited
Triggers when an agent is created.
Trigger
Instant
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- Linkedin Username
- Twitter Username
- Company Name
- Email
- Website
Trigger
Instant
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Note Added
Triggers when a note is added to a ticket.
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Closed By
- Customer Name
- Mailbox
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It

- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- State
- Assignee
- Assigned Group
- Customer Name
- Priority
- Closed By
- Mailbox
Trigger
Instant
Try It

- Ticket NumberRequired
- MessageRequired
Action
Write
- Ticket NumberRequired
Action
Write
- Ticket NumberRequired
Action
Write

Agent Replied
Triggers when an agent replies to a ticket.
Trigger
Instant
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Customer Replied
Triggers when a customer replies to a ticket.
Trigger
Instant
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- Assignee
- Assigned Group
- Priority
- Mailbox
Trigger
Instant
Try It
Ticket Deleted
Triggers when a ticket is deleted.
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Assignee
- Assigned Group
- Customer Name
- Tag
- Mailbox
Trigger
Instant
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- Ticket NumberRequired
- AgentRequired
Action
Write
- BodyRequired
- FromRequired
- ToRequired
- Assignee
- Assigned Group
- Add as Note?
- Send Copy to Customer?
- State
- Tags
- Full Name
- About
- Twitter Handle
- Company Name
- Title
- Phone Number
- Location
- Website URL
- LinkedIn Username
- Subject
Action
Write
- Ticket NumberRequired
- StateRequired
Action
Write

About Groove

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Add new tasks on Asana for new tagged Groove tickets

Create new Salesforce cases from new Groove tickets

Send Slack messages for new Groove tickets

Create new JIRA issues from new Groove tickets

Save new Groove tickets as Highrise contact notes

Create new Trello cards from new Groove tickets

Add new tasks on Asana for new tagged Groove tickets

Create new Salesforce cases from new Groove tickets

Send Slack messages for new Groove tickets

Create new JIRA issues from new Groove tickets

Save new Groove tickets as Highrise contact notes

Create new Trello cards from new Groove tickets

Agent Invited

Customer Added

Linkedin Username

Twitter Username

Company Name

Email

Website

Note Added

Ticket Closed

Priority

Assignee

Assigned Group

Closed By

Customer Name

Mailbox

Ticket Moved

Priority

Assignee

Assigned Group

Customer Name

Mailbox

Ticket Priority Changed

Priority

Assignee

Assigned Group

Customer Name

Mailbox

Ticket State Changed

State

Assignee

Assigned Group

Customer Name

Priority

Closed By

Mailbox

Add Note

Close Ticket

Reopen Ticket

Agent Replied

Customer Replied

Ticket Assigned