Groove + Pivotal Tracker

Add new stories on Pivotal Tracker for new tagged tickets on Groove

Want to make sure those important issues from Groove become actionable items on Pivotal Tracker? Get it all managed automatically by setting up this Groove Pivotal Tracker integration. After that, whenever a ticket on Groove gets tagged with the tag you indicate we'll also create a new story for you on Pivotal Tracker with everything you need to tackle the issue.

When this happens...
Ticket Tagged
Triggers when a ticket is tagged.
TriggerInstant
automatically do this!
Create Story
Creates a new story in a project.
ActionWrite

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Supported triggers and actions

What does this mean?

Agent Invited
Triggers when an agent is created.
Trigger
Instant
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- Linkedin Username
- Twitter Username
- Company Name
- Email
- Website
Trigger
Instant
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Note Added
Triggers when a note is added to a ticket.
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Closed By
- Customer Name
- Mailbox
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
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- State
- Assignee
- Assigned Group
- Customer Name
- Priority
- Closed By
- Mailbox
Trigger
Instant
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- Ticket NumberRequired
- MessageRequired
Action
Write
- Ticket NumberRequired
Action
Write
- Ticket NumberRequired
Action
Write
- ProjectRequired
Trigger
Scheduled
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- ProjectRequired
- Label
Trigger
Scheduled
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- ProjectRequired
- NameRequired
- Description
- Requested By
- Story Type
- Labels
- Integration
- External Id
- Deadline
Action
Write
- NameRequired
Action
Search or write

Agent Replied
Triggers when an agent replies to a ticket.
Trigger
Instant
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Customer Replied
Triggers when a customer replies to a ticket.
Trigger
Instant
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- Assignee
- Assigned Group
- Priority
- Mailbox
Trigger
Instant
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Ticket Deleted
Triggers when a ticket is deleted.
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
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- Assignee
- Assigned Group
- Customer Name
- Tag
- Mailbox
Trigger
Instant
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- Ticket NumberRequired
- AgentRequired
Action
Write
- BodyRequired
- FromRequired
- ToRequired
- Assignee
- Assigned Group
- Add as Note?
- Send Copy to Customer?
- State
- Tags
- Full Name
- About
- Twitter Handle
- Company Name
- Title
- Phone Number
- Location
- Website URL
- LinkedIn Username
- Subject
Action
Write
- Ticket NumberRequired
- StateRequired
Action
Write
New Project
Trigger when a new Project is added.
Trigger
Scheduled
Try It
- NameRequired
Action
Write
- NameRequired
Action
Search