Guru + Jira Service Management

Create cards in Guru for new requests in Jira Service Management

Improve your team's productivity with this seamless process between Jira Service Management and Guru. With each new request in Jira Service Management, a corresponding card is instantly created in Guru. This aids in precise monitoring of every request, equipping your team to manage tasks effectively. Adopt this streamlined process to enhance organization and responsiveness, boosting your team's overall performance.

When this happens...
New Request
Triggers when a request is created.
TriggerScheduled
automatically do this!
Create Card
Creates a new Card.
ActionWrite

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Supported triggers and actions

What does this mean?

- SiteRequired
- ProjectRequired
Trigger
Scheduled
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- SiteRequired
- ProjectRequired
- Request TypeRequired
Action
Write
- Group
Trigger
Instant
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- Collection ID
Trigger
Instant
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- Collection ID
Trigger
Instant
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- Collection ID
Trigger
Instant
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- Collection ID
Trigger
Instant
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- Collection ID
Trigger
Instant
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- Collection ID
Trigger
Instant
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- Collection IDRequired
- ThresholdRequired
Trigger
Scheduled
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New Tag
Triggers when a new Tag is created.
Trigger
Instant
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- Group ID
Trigger
Instant
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- User EmailRequired
- Invite User?Required
- Group NameRequired
- Create Group?Required
Action
Write
- ContentRequired
- TitleRequired
- Collection IDRequired
Action
Write
- User EmailRequired
- Message
- Group
Action
Write
- User EmailRequired
Action
Write
- Card Title or IDRequired
Action
Write
- Card IDRequired
Action
Write
- Card TitleRequired
Action
Search
- TextRequired
- Desired number of Card results
- ContentRequired
- TitleRequired
- Collection IDRequired
Action
Search or write

- SiteRequired
- ProjectRequired
Trigger
Scheduled
Try It
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Collection IDRequired
Trigger
Instant
Try It
- Collection ID
Trigger
Instant
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- Collection ID
Trigger
Instant
Try It
- Collection ID
Trigger
Instant
Try It
- Collection ID
Trigger
Scheduled
Try It
- Collection ID
Trigger
Instant
Try It
New Collection
Triggers when a new Collection is created.
Trigger
Instant
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New Group
Triggers when a new Group is created.
Trigger
Instant
Try It
- IncrementRequired
Trigger
Scheduled
Try It
- Card IDRequired
- TagRequired
Action
Write
- Card IDRequired
Action
Write
- NameRequired
Action
Write
- Guru Card IDRequired
Action
Write
- User EmailRequired
- GroupRequired
Action
Write
- Card IDRequired
Action
Write
- TextRequired
- Desired number of Card results
Action
Search
- NameRequired
Action
Search

About Guru

Guru is a collaborative knowledge management solution where answers find you—everywhere, every time. Guru connects teams and people to one another and surfaces the know-how of those who know best, and turns collections of information into useful knowledge. By delivering the right knowledge at the right time, Guru reduces new-hire ramp time, drives amazing customer experiences, and makes teams more collaborative and productive.

Learn more Help

Related categories

Team Collaboration

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

Help

Related categories

Customer Support

Guru + Jira Service Management

Create cards in Guru for new requests in Jira Service Management

New Request

Create Request

Announcement Sent

Group

Card Archived

Collection ID

Card Content Copied

Collection ID

Card Favorited

Collection ID

Card Unfavorited

Collection ID

Card Updated

Collection ID

Card Viewed

Collection ID

Collection Trust Score Crosses Threshold

New Tag

User Added to Group

Group ID

Add User to Group

Create Card

Invite User

Message

Group

Remove User

Restore Card

Verify Card

Find Archived Card

Find or Create Card

Desired number of Card results

Updated Request

API Request (Beta)

Api Docs Info

Query String Parameters

Headers

Additional Request Headers

Body

New Folder

Card Comment Created

Collection ID

Card Created

Collection ID

Card Link Copied

Collection ID

Card Unverified

Collection ID

Card Verified

Collection ID

New Collection

New Group

Team Card Count Reaches a Milestone

Add Tag to Card

Archive Card

Create Group

Create PDF From a Guru Card ID

Remove User From Group

Unverify Card

Find Card

Desired number of Card results

Find Tag

About Guru

Related categories

About Jira Service Management

Related categories