Halo Service Solutions + Missive

Create Halo Service Solutions tickets from new Missive comments

Effortlessly manage your Missive comments by creating support tickets in Halo Service Solutions with this workflow. When a new comment is posted in Missive, a ticket will be generated in Halo Service Solutions to streamline your customer support process. This integration helps you stay organized and ensures that all client issues are addressed in a timely manner.

When this happens...
New Comment
Triggers when a new comment is added.
TriggerInstant
automatically do this!
Create Ticket
Creates a new Ticket in Halo.
ActionWrite

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Supported triggers and actions

What does this mean?

- Organization
- Comment is a task?
- Comment text contains
- Comment text starts with
- Comment text ends with
Trigger
Instant
Try It
- Contact BookRequired
- KindRequired
Trigger
Scheduled
Try It
- TypeRequired
- Organization
- Message contains
Trigger
Instant
Try It
- Subject
- Body
- Account
- From Name
- From Address
- From Phone Number
- name
- address
- Phone number
- Recipient ID
- Recipient username
- name
- address
- name
- address
- Filename
- Base 64 Data
- Send
- Conversation Subject
- Conversation Color
- Conversation
- References
- Add To Inbox
- Organization
Action
Write
- Contact IdRequired
- Contact BookRequired
- First Name
- Last Name
- Middle Name
- Phonetic First Name
- Phonetic Last Name
- Phonetic Middle Name
- Prefix
- Suffix
- Nickname
- File As
- Notes
- Starred
- Gender
Action
Write

- Contact BookRequired
- SearchRequired
- Order
- First Name
- Last Name
- Middle Name
- Phonetic First Name
- Phonetic Last Name
- Phonetic Middle Name
- Prefix
- Suffix
- Nickname
- File As
- Notes
- Starred
- Gender
Action
Search or write
- DescriptionRequired
- Customer
- Site
- End-User
- Ticket Type
- Status
- Service Level Agreement
- Priority
- Team
- Agent
Trigger
Instant
Try It

- NameRequired
- Customer NameRequired
- Main SiteRequired
- Phone Number
- Address Line 1
- Address Line 2
- Address Line 3
- Address Line 4
- Postcode
- Contact Name
- Contact Email Address
Action
Write
- NameRequired
- Customer NameRequired
- Site NameRequired
- Email Address
- Network Login
- Work Phone Number
- Mobile Phone Number
Action
Write

New Contact Book
Triggers when a contact book is created.
Trigger
Scheduled
Try It
- Contact BookRequired
Trigger
Scheduled
Try It
- Contact BookRequired
- First Name
- Last Name
- Middle Name
- Phonetic First Name
- Phonetic Last Name
- Phonetic Middle Name
- Prefix
- Suffix
- Nickname
- File As
- Notes
- Starred
- Gender
Action
Write
- Author Name
- Author avatar
- Conversation Icon
- Notification TitleRequired
- Notification BodyRequired
- Text
- Color
- Pretext
- Author Name
- Author Link
- Author Icon
- Title
- Title Link
- Image Url
- Attachment Text
- Date
- Footer
- Footer Icon
- Conversation Subject
- Conversation Color
- Conversation
- References
- Add To Inbox
- Organization
Action
Write
- Contact BookRequired
- SearchRequired
- Order
Action
Search
- DescriptionRequired
- Customer
- Site
- End User
- Ticket Type
- Status
- Service Level Agreement
- Priority
- Team
- Agent
Trigger
Instant
Try It
- NameRequired
- Top Level
- Important Customer
- Site Name
- Phone Number
- Address Line 1
- Address Line 2
- Address Line 3
- Address Line 4
- Postcode
- Contact Name
- Contact Email Address
Action
Write
- Email AddressRequired
- Ticket TypeRequired
- Summary
- Details
- Priority
Action
Write

About Halo Service Solutions

Halo Service Solutions is a UK based company, which provides Service Desk, ITSM and PSA software solutions.

Related categories

Project Management

About Missive

Email, group chat and tasks for productive teams. One app for all your internal and external communication.

Learn more

Related categories

Customer Support

Halo Service Solutions + Missive

Create Halo Service Solutions tickets from new Missive comments

New Comment

Organization

Comment is a task?

Comment text contains

Comment text starts with

Comment text ends with

New Contact Group

New Message (Email, SMS, Etc.)

Organization

Message contains

Create Draft

Subject

Body

Account

From Name

From Address

From Phone Number

name

address

Phone number

Recipient ID

Recipient username

name

address

name

address

Filename

Base 64 Data

Send

Conversation Subject

Conversation Color

Conversation

References

Add To Inbox

Organization

Update Contact

First Name

Last Name

Middle Name

Phonetic First Name

Phonetic Last Name

Phonetic Middle Name

Prefix

Suffix

Nickname

File As

Notes

Starred

Gender

Find or Create Contact

Order

First Name

Last Name

Middle Name

Phonetic First Name

Phonetic Last Name

Phonetic Middle Name

Prefix

Suffix

Nickname

File As

Notes

Starred

Gender

Ticket Updated

Customer

Site

End-User

Ticket Type

Status

Service Level Agreement

Priority

Team

Agent

Create Site

Phone Number

Address Line 1

Address Line 2