Integrate Halo Service Solutions with Zendesk to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

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How Zapier works

Zapier makes it easy to integrate Halo Service Solutions with Zendesk - no code necessary. See how you can get setup in minutes.

Select a trigger from Halo Service Solutions

A trigger is an event that starts your Zap and runs the workflow. For example, with Halo Service Solutions, a trigger could be "New Ticket."

A trigger is the event that kicks off your automated workflow.

Setup an action from Zendesk

An action is what takes place after the automation is triggered. For example, with Zendesk, the action could be "Delete User."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Halo Service Solutions to Zendesk

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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Set up your first integration

Quickly connect Halo Service Solutions to Zendesk with a Zapier template.

Our most popular template

Create new tickets in Halo Service Solutions whenever new tickets arrive in Zendesk
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Zendesk + Halo Service Solutions
Create new Zendesk tickets from new Halo Service Solutions tickets
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Halo Service Solutions + Zendesk

Create new tickets in Halo Service Solutions whenever new tickets arrive in Zendesk

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Zendesk + Halo Service Solutions

Create new Zendesk tickets from new Halo Service Solutions tickets

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Halo Service Solutions + Zendesk

Make work flow with AI

Level up your Halo Service Solutions to Zendesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Frequently Asked Questions about Halo Service Solutions + Zendesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Halo Service Solutions and Zendesk

How can I set up a trigger in Halo Service Solutions for a new Zendesk ticket?

To set up a trigger within our platform for creating a new Zendesk ticket, navigate to the integration settings and define the specific conditions under which the trigger should activate. This typically involves selecting the 'New Ticket' event within Zendesk as the trigger. Once configured, each new ticket will automatically prompt an action in Halo Service Solutions based on your predefined criteria.

Is it possible to update Halo Service Solutions when a Zendesk ticket's status changes?

Yes, you can automate updates in Halo Service Solutions whenever there's a change in a Zendesk ticket's status. Within our settings, select 'Ticket Status Change' as your trigger and choose which status changes you'd like to track. Set up actions that define how these updates reflect within Halo Service Solutions.

Can we customize actions triggered by Zendesk events in Halo Service Solutions?

Absolutely, customization is at the core of our integration capabilities. When setting up actions triggered by Zendesk events in Halo Service Solutions, you have full flexibility to specify what each action will accomplish. Whether it's sending notifications, updating fields, or initiating workflows, tailor these actions according to your business needs.

How do we handle duplicate tickets from Zendesk into Halo Service Solutions?

To manage duplicate tickets being created from Zendesk into our system, leverage filters and conditions during your integration setup. These can be configured to ensure that only unique tickets are captured or that certain data points are altered before being sent over to prevent duplication.

What kind of triggers can we use for reporting purposes when integrating with Zendesk?

For reporting purposes, you can utilize triggers based on various events such as ticket creation dates, response times, or resolution times within our integration with Zendesk. These allow us to automatically generate reports or send data analysis tasks according to specified intervals or conditions.

Are there any limitations on data fields when syncing between Halo Service Solutions and Zendesk?

There are some limitations on data field syncing between the two platforms due to API restrictions from both ends. It's vital to review the field mappings during setup to ensure all required information is transferred correctly without exceeding character limits or unsupported field types.

Can automated reminders be sent from Halo Service Solutions based on Zendesk ticket deadlines?

Yes, automated reminders can be set up by using deadline-based triggers from your integrated system with Zendesk. Configure these triggers specifying particular timelines for follow-ups so that reminders are dispatched through Halo Service Solutions precisely at intended intervals.

Connect Halo Service Solutions and Zendesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

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Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

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Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

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Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

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Connect Halo Service Solutions and Zendesk to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Description
  Required
- Customer
- Site
- End User
- Ticket Type
- Status
- Service Level Agreement
- Priority
- Team
- Agent
Trigger
Instant
Try It
- Name
  Required
- Top Level
- Important Customer
- Site Name
- Phone Number
- Address Line 1
- Address Line 2
- Address Line 3
- Address Line 4
- Postcode
- Contact Name
- Contact Email Address
Action
Write
- Email Address
  Required
- Ticket Type
- Summary
- Details
- Priority
Action
Write
New Group
Triggers when a new group is created.
Trigger
Scheduled
Try It
- Organization
Trigger
Scheduled
Try It

New Organization
Triggers when a new organization is created.
Trigger
Scheduled
Try It
- Organization
Trigger
Scheduled
Try It

New View
Triggers when a new view is created.
Trigger
Scheduled
Try It
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group_id
- Name
  Required
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External_id
- Email CC
- Attachment
Action
Write
- Ticket (Required for non-admins)
- Comment
  Required
- First Comment/Description format
- Should the comment be public?
Action
Write
- Organization
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
  Required
- Requester Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write

- Description
  Required
- Customer
- Site
- End User
- Ticket Type
- Status
- Service Level Agreement
- Priority
- Team
- Agent
Trigger
Instant
Try It
- Name
  Required
- Customer Name
  Required
- Main Site
  Required
- Phone Number
- Address Line 1
- Address Line 2
- Address Line 3
- Address Line 4
- Postcode
- Contact Name
- Contact Email Address
Action
Write
- Name
  Required
- Customer Name
  Required
- Site Name
  Required
- Email Address
- Network Login
- Phone Number
- Mobile Phone Number
Action
Write
- View
  Required
Trigger
Scheduled
Try It
- Tags
Trigger
Instant
Try It
- Ticket (Required for non-admins)
Trigger
Scheduled
Try It
New User
Triggers when a new user is created.
Trigger
Scheduled
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- Ticket (Required for non-admins)
- Tags
Action
Write
- Ticket (Required for non-admins)
- Comment
  Required
- Should the comment be public?
- Attachment
Action
Write
- Ticket (Required for non-admins)
- Tags
Action
Write
- Ticket (Required for non-admins)
- Subject
  Required
- Assignee
- Group_id
- Status
- Comment
  Required
- First Comment/Description format
- Should the comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External_id
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Requester Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Info
- Type
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group_id
- Name
  Required
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External_id
- Email CC
- Attachment
Action
Search or write
- Query
  Required
- Name
  Required
- Requester Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write