Help Scout + PagerDuty
Create PagerDuty events from new Help Scout conversations
Stay on top of your customer support tasks seamlessly with this workflow. When a new conversation is started in Help Scout, it instantly relays a trigger event in PagerDuty, ensuring all your service incidents are managed effectively and promptly. This automatic process optimizes your response times, improving your efficiency while ensuring the quality of your customer engagement.
Stay on top of your customer support tasks seamlessly with this workflow. When a new conversation is started in Help Scout, it instantly relays a trigger event in PagerDuty, ensuring all your service incidents are managed effectively and promptly. This automatic process optimizes your response times, improving your efficiency while ensuring the quality of your customer engagement.
- When this happens...Conversation Created
Triggers when a new conversation is created.
- automatically do this!Add Trigger Event
Trigger an incident in PagerDuty with this Incident Key.
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MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try ItConversation IDRequired
TextRequired
User
First NameRequired
Last NameRequired
Email
Phone
Chat Handle
Social Profile
Website
Background
Organization
Location
Job Title
Address
Address
City
State / Province
Postal Code / ZIP Code
Country
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
ConversationRequired
CustomerRequired
TextRequired
User
Create as DraftRequired
