Help Scout + Survicate

Create Help Scout conversations from new Survicate survey answers

Would you like to quickly act upon users' feedback? This Zap will automatically create a new conversation in Help Scout when a new Survicate survey response is received. Reply to NPS rationale in real-time to activate promoters or to find out more on what's behind low scores. Improve your customers’ experience and reduce churn by showing how much you care about their success with your product.

Would you like to quickly act upon users' feedback? This Zap will automatically create a new conversation in Help Scout when a new Survicate survey response is received. Reply to NPS rationale in real-time to activate promoters or to find out more on what's behind low scores. Improve your customers’ experience and reduce churn by showing how much you care about their success with your product.

  1. When this happens...
    SurvicateSurvicate
    New Survey Completion

    Triggers when the user completes the entire survey - answers all the available survey questions.

    TriggerInstant
  2. automatically do this!
    Help ScoutHelp Scout
    Create Conversation

    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • SurveyRequired

    • Survey QuestionRequired

    Trigger
    Instant
    Try It
    • Note titleRequired

    • ContentRequired

    • AuthorRequired

    • Tags (max 10)

    Action
    Write
    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • SurveyRequired

    Trigger
    Instant
    Try It
    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • Mailbox

    Trigger
    Scheduled
    Try It
    • Conversation IDRequired

    • TextRequired

    • User

    Action
    Write
help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn more

Related categories

  • Customer Support

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survicate logo
survicate logo

About Survicate

Survicate is an effortless survey tool that allows you to collect continuous customer feedback via email, web, in-product, and mobile apps.
Learn more

Related categories

  • Forms & Surveys

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