Help Scout + Viable
Analyze new Help Scout conversations with Viable
Get insights from your Help Scout conversations including topics, sentiment, emotion, and feedback type. When a new conversation is added to Viable with this Zapier template, it will be structured, analyzed, and tagged so that insights are just a report or question away. You’ll be able to respond to customers better and faster.
Get insights from your Help Scout conversations including topics, sentiment, emotion, and feedback type. When a new conversation is added to Viable with this Zapier template, it will be structured, analyzed, and tagged so that insights are just a report or question away. You’ll be able to respond to customers better and faster.
- When this happens...Conversation Created
Triggers when a new conversation is created.
- automatically do this!Ingest Datapoint
Ingests a datapoint into your feedback feed.
- Free forever for core features
- 14 day trial for premium features & apps
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try ItConversation IDRequired
TextRequired
User
First NameRequired
Last NameRequired
Email
Phone
Chat Handle
Social Profile
Website
Background
Organization
Location
Job Title
Address
Address
City
State / Province
Postal Code / ZIP Code
Country
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
ConversationRequired
CustomerRequired
TextRequired
User
Create as DraftRequired
