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Connect HelpDesk to Jira Software Cloud and automate any workflow

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Jira Software CloudJira Software Cloud
2. Choose an Action
The event an automation performs after it's triggered
Endless possibilities

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How Zapier works

Zapier makes it easy to integrate HelpDesk with Jira Software Cloud - no code necessary. See how you can get setup in minutes.

Select a trigger from HelpDesk

A trigger is an event that starts your Zap and runs the workflow. For example, with HelpDesk, a trigger could be "New Ticket."
A trigger is the event that kicks off your automated workflow.

Setup an action from Jira Software Cloud

An action is what takes place after the automation is triggered. For example, with Jira Software Cloud, the action could be "Add Attachment to Issue."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected HelpDesk to Jira Software Cloud

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Triggers and actions are the main components of every automated workflow.

Connect HelpDesk and Jira Software Cloud to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

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Connect HelpDesk and Jira Software Cloud to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger
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Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

  • HelpDesk triggers, actions, and search
    Ticket Assignment Changed

    Triggers when ticket changes assignment.

    Trigger
    Instant
    Try It
  • HelpDesk triggers, actions, and search
    New Message in a Ticket

    Triggers when there's a new message in a ticket.

    Trigger
    Instant
    Try It
  • HelpDesk triggers, actions, and search
    Ticket Status Changed

    Triggers when ticket changes status.

    Trigger
    Instant
    Try It
    • Requester email
      Required
    • Requester name
    • Ticket subject
      Required
    • Message text
      Required
    • Requester author
    • Ticket priority
    • Assigned team
    • Private message
    • Tags
    • People in the loop
    • Ticket followers (agents)
    • Upload transaction ID
    Action
    Write

Automate Jira Software Cloud: get inspired on the Zapier blog

helpdesk logo
helpdesk logo
About HelpDesk
HelpDesk is a ticketing software for effortless customer support
Help
Related categories
  • Customer Support
jira-software-cloud logo
jira-software-cloud logo
About Jira Software Cloud
Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product development. This integration connects to cloud-hosted instances of Jira.
Help
Related categories

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