Integrate HelpDesk with Jira Software Cloud to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate HelpDesk with Jira Software Cloud - no code necessary. See how you can get setup in minutes.

Select a trigger from HelpDesk

A trigger is an event that starts your Zap and runs the workflow. For example, with HelpDesk, a trigger could be "New Ticket."

A trigger is the event that kicks off your automated workflow.

Setup an action from Jira Software Cloud

An action is what takes place after the automation is triggered. For example, with Jira Software Cloud, the action could be "Add Attachment to Issue."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected HelpDesk to Jira Software Cloud

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Set up your first integration

Quickly connect HelpDesk to Jira Software Cloud with a Zapier template.

Our most popular template

Create Jira Software Cloud issues from new HelpDesk tickets
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HelpDesk + Jira Software Cloud
Update issues in Jira Software Cloud when HelpDesk ticket statuses change
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HelpDesk + Jira Software Cloud

Create Jira Software Cloud issues from new HelpDesk tickets

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HelpDesk + Jira Software Cloud

Update issues in Jira Software Cloud when HelpDesk ticket statuses change

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HelpDesk + Jira Software Cloud

Make work flow with AI

Level up your HelpDesk to Jira Software Cloud integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Connect HelpDesk and Jira Software Cloud to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

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Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

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Connect HelpDesk and Jira Software Cloud to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Ticket
Triggers when a new support ticket is created.
Trigger
Instant
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Ticket Followers Changed
Triggers when followers change in a ticket.
Trigger
Instant
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Ticket Priority Changed
Triggers when ticket changes priority.
Trigger
Instant
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Ticket Tags Changed
Triggers when tags are changed in a ticket.
Trigger
Instant
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- ID
  Required
- Requester email
  Required
- Requester name
- Ticket subject
  Required
- Message text
  Required
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write

- ID
  Required
- Tags
Action
Write
- Upload transaction ID
- File content
  Required
- File name
Action
Write

- ID
  Required
- Requester email
  Required
- Requester name
- Ticket subject
  Required
- Message text
  Required
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Search or write
- JQL
- Order_by
Trigger
Scheduled
Try It
- Info
- Jira Cloud Site
  Required
- Jira Email Address
  Required
- Jira API Token
  Required
- Projects to Trigger On
Trigger
Instant
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- Issue
  Required
- Attachment
  Required
Action
Write
- First Issue
  Required
- Link Type
  Required
- Second Issue
  Required
Action
Write
- Format_info
- Project
Action
Write
- Format_info
- Issue
  Required
- Status
Action
Write
- Project
- File name
Action
Search
- JQL
Action
Search
- Keyword
  Required
Action
Search

Ticket Assignment Changed
Triggers when ticket changes assignment.
Trigger
Instant
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New Message in a Ticket
Triggers when there's a new message in a ticket.
Trigger
Instant
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Ticket Status Changed
Triggers when ticket changes status.
Trigger
Instant
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- Requester email
  Required
- Requester name
- Ticket subject
  Required
- Message text
  Required
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write
- ID
  Required
- Ticket followers (agents)
Action
Write
- Ticket ID
Action
Write
- ID
  Required
- Requester email
  Required
Action
Search
- Project
- Status
Trigger
Scheduled
Try It
- Project
- Status
Trigger
Scheduled
Try It
- Info
- Jira Cloud Site
  Required
- Jira Email Address
  Required
- Jira API Token
  Required
- Projects to Trigger On
Trigger
Instant
Try It
- Issue
  Required
- Comment
  Required
Action
Write
- Issue
  Required
- User
Action
Write
- Issue
  Required
- Project
- Board
  Required
- Sprint
  Required
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Summary
- Key
Action
Search
- Search by Parameter
  Required
Action
Search
- Summary
- Key
- Format_info
- Project
Action
Search or write

Learn how to automate HelpDesk on the Zapier blog

Learn how to automate Jira Software Cloud on the Zapier blog

About HelpDesk

HelpDesk is a ticketing software for effortless customer support

Learn more

Related categories

Customer Support

About Jira Software Cloud

Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product development. This integration connects to cloud-hosted instances of Jira.

Learn more Help

Related categories

Project Management

Integrate HelpDesk with Jira Software Cloud to automate your work

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Select a trigger from HelpDesk

Setup an action from Jira Software Cloud

That’s it! You just connected HelpDesk to Jira Software Cloud

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Set up your first integration

Create Jira Software Cloud issues from new HelpDesk tickets

Update issues in Jira Software Cloud when HelpDesk ticket statuses change

Create Jira Software Cloud issues from new HelpDesk tickets

Update issues in Jira Software Cloud when HelpDesk ticket statuses change

Make work flow with AI

Connect HelpDesk and Jira Software Cloud to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Connect HelpDesk and Jira Software Cloud to unlock the power of automation

Supported triggers and actions

Learn how to automate HelpDesk on the Zapier blog

Learn how to automate Jira Software Cloud on the Zapier blog

How to use OpenAI to add acceptance criteria to product issues

Connect HelpDesk to Jira Software Cloud on the world's largest no-code automation platform