Connect Hotjar and Zendesk to unlock the power of automation

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Quickly connect Hotjar to Zendesk with a Zapier template.

Our most popular template

Create Zendesk tickets for new Hotjar feedback responses
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Hotjar + Zendesk
Create Zendesk tickets from new Hotjar survey responses for seamless customer support
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Hotjar + Zendesk
Create Zendesk tickets from new Hotjar feedback for efficient tracking
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Hotjar + Zendesk

Create Zendesk tickets for new Hotjar feedback responses

Premium

Details

Try it

Hotjar + Zendesk

Create Zendesk tickets from new Hotjar survey responses for seamless customer support

Premium

Details

Try it

Hotjar + Zendesk

Create Zendesk tickets from new Hotjar feedback for efficient tracking

Premium

Details

Try it

Hotjar + Zendesk

How Zapier works

Zapier makes it easy to integrate Hotjar with Zendesk - no code necessary. See how you can get setup in minutes.

Select a trigger from Hotjar

A trigger is an event that starts your Zap and runs the workflow. For example, with Hotjar, a trigger could be "New Feedback."

A trigger is the event that kicks off your automated workflow.

Setup an action from Zendesk

An action is what takes place after the automation is triggered. For example, with Zendesk, the action could be "Delete User."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Hotjar to Zendesk

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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Make work flow with AI

Level up your Hotjar to Zendesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about Hotjar + Zendesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Hotjar and Zendesk

How does the integration between Hotjar and Zendesk work?

The integration allows you to pass data between Hotjar and Zendesk, creating a seamless workflow. For example, you can create a trigger in Hotjar when a new feedback response is received, which then creates a corresponding ticket in Zendesk. Our setup ensures smooth data transmission so that your team can efficiently manage customer feedback alongside support queries.

Can I set up specific triggers for creating tickets in Zendesk using Hotjar data?

Yes, you can customize triggers based on specific criteria collected in Hotjar. For instance, if a user leaves negative feedback with certain keywords or ratings thresholds, this can trigger an automatic ticket creation in Zendesk for immediate follow-up by your support team.

Is it possible to update existing tickets in Zendesk using insights from Hotjar?

Indeed, our integration allows you to update existing tickets. When new information or insights are captured through Hotjar recordings or feedback tools, these updates can be automatically appended to relevant open tickets in Zendesk without any manual intervention.

What types of data can be transferred from Hotjar to Zendesk?

You can transfer several types of data including user feedback responses, session recordings metadata, and heatmap details. This data helps create comprehensive support tickets that provide context about user issues directly within your Zendesk dashboard.

How do I ensure my integration between Hotjar and Zendesk is secure?

Security is paramount in our integrations. We make sure that all transferred data between Hotjar and Zendesk is encrypted both at rest and in transit. You should also ensure access permissions are properly set within both platforms according to your organization's security policies.

Can we use automatic tagging of tickets based on criteria captured by Hotjar?

Yes, using our integration, specific tags can be automatically added to tickets when they are created or updated based on information such as user feedback severity or specific issues signaled through session recordings.

Are there limits to the frequency or volume of data transactions between Hotjar and Zendesk?

The integration allows for scalable interaction suited for various business sizes; however, each platform may have its own limitations regarding API calls per minute/hour which should be considered during setup. It’s important to check these limits in both your Hotjar and Zendesk account plans.

Connect Hotjar and Zendesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

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Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

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Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Feedback Widget
  Required
Trigger
Instant
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- Survey ID
  Required
Trigger
Instant
Try It
- View
  Required
Trigger
Scheduled
Try It
- Tags
Trigger
Instant
Try It
- Ticket (Required for non-admins)
Trigger
Scheduled
Try It

New User
Triggers when a new user is created.
Trigger
Scheduled
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write

- Ticket (Required for non-admins)
- Tags
Action
Write
- Ticket (Required for non-admins)
- Comment
  Required
- Should the comment be public?
- Attachment
Action
Write
- Ticket (Required for non-admins)
- Tags
Action
Write
- Ticket (Required for non-admins)
- Subject
  Required
- Assignee
- Group_id
- Status
- Comment
  Required
- First Comment/Description format
- Should the comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External_id
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Requester Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Info
- Type
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group_id
- Name
  Required
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External_id
- Email CC
- Attachment
Action
Search or write
- Query
  Required
- Name
  Required
- Requester Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write

New Recording
Triggers when a new Recording is created.
Trigger
Instant
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New Group
Triggers when a new group is created.
Trigger
Scheduled
Try It
- Organization
Trigger
Scheduled
Try It
New Organization
Triggers when a new organization is created.
Trigger
Scheduled
Try It
- Organization
Trigger
Scheduled
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New View
Triggers when a new view is created.
Trigger
Scheduled
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- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group_id
- Name
  Required
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External_id
- Email CC
- Attachment
Action
Write
- Ticket (Required for non-admins)
- Comment
  Required
- First Comment/Description format
- Should the comment be public?
Action
Write
- Organization
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
  Required
- Requester Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write