Integrate HubSpot with Zendesk to automate your work

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2. Choose an Action
The event an automation performs after it's triggered
Endless possibilities

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate HubSpot with Zendesk - no code necessary. See how you can get setup in minutes.

Select a trigger from HubSpot

A trigger is an event that starts your Zap and runs the workflow. For example, with HubSpot, a trigger could be "New Company."
A trigger is the event that kicks off your automated workflow.

Setup an action from Zendesk

An action is what takes place after the automation is triggered. For example, with Zendesk, the action could be "Delete User."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected HubSpot to Zendesk

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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Make work flow with AI

Level up your HubSpot to Zendesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about HubSpot + Zendesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with HubSpot and Zendesk

You can integrate HubSpot with Zendesk by using triggers and actions within our platform. This allows data to be automatically transferred between the two applications based on specific events such as a new ticket creation or a deal status update.

Our integration supports various triggers like new contact creation in HubSpot, ticket status changes in Zendesk, and form submissions. These triggers help automate workflows between the two platforms.

Yes, you can set up a workflow that automatically creates a new contact in HubSpot each time a ticket is created in Zendesk. This process involves setting up specific triggers and actions for seamless data synchronization.

Certainly! You can configure actions so that when specific activities happen in your HubSpot CRM—such as deal closures or note additions—your corresponding Zendesk tickets get updated accordingly.

No coding skills are required. Our intuitive interface allows you to connect and configure the integration through simple drag-and-drop functionalities involving triggers and actions.

Our system includes options to filter out duplicates by setting conditions and rules within your trigger-action setup, ensuring that only unique and relevant data is synced.

Yes, by configuring an action for resolved tickets, you can automatically create follow-up tasks or reminders within HubSpot, helping streamline your post-resolution customer engagement process.

Connect HubSpot and Zendesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Practical ways you can use HubSpot and Zendesk

New customers support tickets get added to CRM.

When a new ticket is created in Zendesk, Zapier can automatically create a new contact in HubSpot. This ensures that all customer interactions are tracked in one place, improving customer relationship management and follow-ups.

Business owner
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Sync new ticket details to CRM.

Whenever a new ticket is created in Zendesk, Zapier instantly creates a corresponding deal or contact in HubSpot. This integration streamlines the workflow by ensuring support tickets are synced with sales and marketing efforts.

Customer support ops

Log Zendesk ticket metrics for analysis.

Trigger an update every time a new ticket is created in Zendesk, and Zapier will log the details into HubSpot custom objects. This allows data science teams to analyze ticket trends and improve service strategies based on data-driven insights.

Data science

Capture customer issues as tickets.

When sales reps log issues or feedback from customers in HubSpot, Zapier creates corresponding tickets in Zendesk. This ensures customer issues are tracked and resolved efficiently, while keeping sales teams informed.

Sales ops

Track employee inquiries as tickets.

When employees submit inquiries or requests using internal forms logged via HubSpot, Zapier automates the creation of tickets in Zendesk. This ensures HR can efficiently manage and resolve staff requests within their existing support framework.

HR & recruiting ops

Connect HubSpot and Zendesk to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger
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Start here
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Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

    • Note
    • Additional properties to retrieve
    Trigger
    Scheduled
    Try It
    • Note
    • Additional properties to retrieve
    Trigger
    Scheduled
    Try It
    • Note
    • Additional properties to retrieve
    Trigger
    Scheduled
    Try It
    • Property Name
      Required
    Trigger
    Instant
    Try It
    • Note
    • Additional properties to retrieve
    Trigger
    Scheduled
    Try It
    • Note
    • Additional properties to retrieve
    Trigger
    Scheduled
    Try It
    • Note
    • Additional properties to retrieve
    Trigger
    Scheduled
    Try It
    • Event Type
    Trigger
    Scheduled
    Try It

Learn how to automate HubSpot on the Zapier blog

Learn how to automate Zendesk on the Zapier blog

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About HubSpot
HubSpot is your all-in-one stop for all of your marketing software needs.
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