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Integrate HubSpot with Zendesk to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

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How Zapier works

Zapier makes it easy to integrate HubSpot with Zendesk - no code necessary. See how you can get setup in minutes.

Select a trigger from HubSpot

A trigger is an event that starts your Zap and runs the workflow. For example, with HubSpot, a trigger could be "New Company."

A trigger is the event that kicks off your automated workflow.

Setup an action from Zendesk

An action is what takes place after the automation is triggered. For example, with Zendesk, the action could be "Create Organization."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected HubSpot to Zendesk

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Triggers and actions are the main components of every automated workflow.

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Set up your first integration

Quickly connect HubSpot to Zendesk with a Zapier template.

Our most popular template

Create Zendesk tickets from new HubSpot form submissions
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HubSpot + Zendesk
Update HubSpot contacts when new Zendesk tickets are created
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Zendesk + HubSpot
Create Zendesk tickets for updated HubSpot deal stages
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HubSpot + Zendesk
Create new HubSpot tickets from new Zendesk tickets in view
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Zendesk + HubSpot
Update HubSpot contacts from new Zendesk tickets
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Zendesk + HubSpot
Create Zendesk tickets when new contact property changes occur in HubSpot
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HubSpot + Zendesk

Create Zendesk tickets from new HubSpot form submissions

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HubSpot + Zendesk

Update HubSpot contacts when new Zendesk tickets are created

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Zendesk + HubSpot

Create Zendesk tickets for updated HubSpot deal stages

Premium

HubSpot + Zendesk

Create new HubSpot tickets from new Zendesk tickets in view

Premium

Zendesk + HubSpot

Update HubSpot contacts from new Zendesk tickets

Premium

Zendesk + HubSpot

Create Zendesk tickets when new contact property changes occur in HubSpot

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HubSpot + Zendesk

Update Zendesk tickets when HubSpot properties change
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HubSpot + Zendesk
Add contacts to HubSpot workflows from Zendesk tickets
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Zendesk + HubSpot

Make work flow with AI

Level up your HubSpot to Zendesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about HubSpot + Zendesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with HubSpot and Zendesk

How can I integrate HubSpot with Zendesk?

You can integrate HubSpot with Zendesk by using triggers and actions within our platform. This allows data to be automatically transferred between the two applications based on specific events such as a new ticket creation or a deal status update.

What types of triggers are available when integrating HubSpot with Zendesk?

Our integration supports various triggers like new contact creation in HubSpot, ticket status changes in Zendesk, and form submissions. These triggers help automate workflows between the two platforms.

Can I create new contacts in HubSpot from Zendesk tickets?

Yes, you can set up a workflow that automatically creates a new contact in HubSpot each time a ticket is created in Zendesk. This process involves setting up specific triggers and actions for seamless data synchronization.

Is it possible to update Zendesk tickets based on HubSpot CRM activities?

Certainly! You can configure actions so that when specific activities happen in your HubSpot CRM—such as deal closures or note additions—your corresponding Zendesk tickets get updated accordingly.

Do I need any coding skills to set up the integration?

No coding skills are required. Our intuitive interface allows you to connect and configure the integration through simple drag-and-drop functionalities involving triggers and actions.

How do I handle duplicate data when integrating these platforms?

Our system includes options to filter out duplicates by setting conditions and rules within your trigger-action setup, ensuring that only unique and relevant data is synced.

Can automated follow-up tasks be created in HubSpot from resolved Zendesk tickets?

Yes, by configuring an action for resolved tickets, you can automatically create follow-up tasks or reminders within HubSpot, helping streamline your post-resolution customer engagement process.

Connect HubSpot and Zendesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Practical ways you can use HubSpot and Zendesk

New customers support tickets get added to CRM.

When a new ticket is created in Zendesk, Zapier can automatically create a new contact in HubSpot. This ensures that all customer interactions are tracked in one place, improving customer relationship management and follow-ups.

Business owner

Sync new ticket details to CRM.

Whenever a new ticket is created in Zendesk, Zapier instantly creates a corresponding deal or contact in HubSpot. This integration streamlines the workflow by ensuring support tickets are synced with sales and marketing efforts.

Customer support ops

Log Zendesk ticket metrics for analysis.

Trigger an update every time a new ticket is created in Zendesk, and Zapier will log the details into HubSpot custom objects. This allows data science teams to analyze ticket trends and improve service strategies based on data-driven insights.

Data science

Capture customer issues as tickets.

When sales reps log issues or feedback from customers in HubSpot, Zapier creates corresponding tickets in Zendesk. This ensures customer issues are tracked and resolved efficiently, while keeping sales teams informed.

Sales ops

Track employee inquiries as tickets.

When employees submit inquiries or requests using internal forms logged via HubSpot, Zapier automates the creation of tickets in Zendesk. This ensures HR can efficiently manage and resolve staff requests within their existing support framework.

HR & recruiting ops

Connect HubSpot and Zendesk to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Note
- Additional properties to retrieve
Trigger
Scheduled
Try It
- Note
- Additional properties to retrieve
Trigger
Scheduled
Try It
- Note
- Additional properties to retrieve
Trigger
Scheduled
Try It
- Property Name
  Required
Trigger
Instant
Try It
Email Subscriptions Timeline
Triggers when new email timeline subscription added for the portal.
Trigger
Scheduled
Try It

- Form
  Required
Trigger
Instant
Try It
- Contact List
  Required
- Note
- Additional properties to retrieve
Trigger
Instant
Try It

- Type of Custom Object
  Required
Trigger
Instant
Try It
- Channel
  Required
- Status
Trigger
Scheduled
Try It
- Note
- Additional properties to retrieve
Trigger
Scheduled
Try It
- Property Name
  Required
Trigger
Scheduled
Try It
- Type of Custom Object
  Required
Trigger
Instant
Try It
- Note
- Contact List
  Required
- Contact Email
  Required
- Halt my task if contact is already a member of the list
Action
Write
Create Company
Creates a Company in HubSpot.
Action
Write
Create Associations
Creates associations between objects.
Action
Write
- Note
- Channel
  Required
- Message Content
  Required
- When
- Save as draft
Action
Write
- Note
- Note
- Name
  Required
- Company
- Contact
Action
Write
- Note
- Workflow Name
  Required
- Contact's Email
  Required
Action
Write
- Company ID
  Required
- Note
- Additional properties to retrieve
Action
Write
- Company ID
  Required
- Note
- Additional properties to retrieve
Action
Write
- Company ID
  Required
- Note
- Additional properties to retrieve
Action
Write
- Company ID
  Required
- Note
- Additional properties to retrieve
Action
Write
- Note
- Blog URL
  Required
- Blog Author
  Required
- Article State
  Required
- Blog Post URL
  Required
- Name
  Required
- Blog Post Content
  Required
- Meta Description
  Required
- Featured image URL
Action
Write
Create Product
Creates a Product in HubSpot.
Action
Write
- Note
- Contact List
  Required
- Contact Email
  Required
- Halt my task if contact is already a member of the list
Action
Write
Create Ticket
Creates a Ticket in HubSpot.
Action
Write
Update Contact
Update a Contact in HubSpot.
Action
Write
Update Line_item
Update a Line_item in HubSpot.
Action
Write
Update Ticket
Update a Ticket in HubSpot.
Action
Write
- Note
- Contact's Email
  Required
Action
Write
- Note
- Note
- Contact's Email
  Required
Action
Write
- Note
- Name
  Required
Action
Search
- Note
- Additional properties to retrieve
Action
Search
- Note
- Name
  Required
Action
Search
Find Associations
Find associations between objects.
Action
Search
- Object Type
  Required
- Pipeline Id
  Required
- Stage Id
  Required
Action
Search
- Note
- Additional properties to retrieve
Action
Search
- Note
- Additional properties to retrieve
Action
Search
- Note
- Additional properties to retrieve
Action
Search or write
- Type of Custom Object
  Required
Action
Search or write
- Note
- Additional properties to retrieve
Action
Search or write
- Note
- Additional properties to retrieve
Action
Search or write
New Group
Triggers when a new group is created.
Trigger
Scheduled
Try It
- Organization
Trigger
Scheduled
Try It
New Organization
Triggers when a new organization is created.
Trigger
Scheduled
Try It
- Organization
Trigger
Scheduled
Try It
New View
Triggers when a new view is created.
Trigger
Scheduled
Try It
- Ticket (Required for non-admins)
- Tags
Action
Write
- Ticket (Required for non-admins)
- Comment
  Required
- Should the comment be public?
- File
  Required
Action
Write
- Ticket (Required for non-admins)
- Tags
Action
Write
- Ticket (Required for non-admins)
- Subject
  Required
- Assignee
- Group_id
- Status
- Comment
  Required
- First Comment/Description format
- Should the comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External_id
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- File
  Required
Action
Write
- Name
  Required
- Contact's Email
  Required
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Info
- Type
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group_id
- Name
  Required
- Contact's Email
  Required
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External_id
- Email CC
- File
  Required
Action
Search or write
- Query
  Required
- Name
  Required
- Contact's Email
  Required
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write

- Note
- Additional properties to retrieve
Trigger
Scheduled
Try It
- Note
- Additional properties to retrieve
Trigger
Scheduled
Try It
- Note
- Additional properties to retrieve
Trigger
Scheduled
Try It
- Event Type
Trigger
Scheduled
Try It
- Type
Trigger
Scheduled
Try It
- Note
- Additional properties to retrieve
Trigger
Scheduled
Try It
- Blog Url
  Required
- Article State
  Required
Trigger
Scheduled
Try It
New Deal
Triggers when a new Deal is created.
Trigger
Instant
Try It
- Property Name
  Required
- Properties to retrieve
Trigger
Scheduled
Try It
- Note
- Additional properties to retrieve
Trigger
Scheduled
Try It
- Property Name
  Required
- Note
- Additional properties to retrieve
Trigger
Instant
Try It
- Note
- Note
- Additional properties to retrieve
Trigger
Scheduled
Try It
- Note
- Name
  Required
Action
Write
Create Contact
Creates a Contact in HubSpot.
Action
Write
- Note
- Halt task if any associations error occurred
- Type
- Assigned To
Action
Write
- Type of Custom Object
  Required
Action
Write
Create Deal
Creates a Deal in HubSpot.
Action
Write
- Company ID
  Required
- Note
- Additional properties to retrieve
Action
Write
- Type of Custom Object
  Required
Action
Write
- Note
Action
Write
- Company ID
  Required
- Note
- Additional properties to retrieve
Action
Write
Create Line_item
Creates a Line_item in HubSpot.
Action
Write
- Note
- Contact's Email
  Required
- Event ID
  Required
- Contact Value
Action
Write
Remove Associations
Removes associations between objects.
Action
Write
- Note
- Form
  Required
- Note
- HubSpot usertoken
- IP address
- Page name
- Page URI
- Page ID
- SFDC campaign ID
- GoToWebinar key/ID
- Submission timestamp
- Skip validation
Action
Write
Update Company
Update a Company in HubSpot.
Action
Write
Update Deal
Update a Deal in HubSpot.
Action
Write
Update Product
Update a Product in HubSpot.
Action
Write
- Type of Custom Object
  Required
Action
Write
- Folder
  Required
- Filename
  Required
- Access level
  Required
- File
  Required
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Message Content
  Required
Action
Write
- Note
- Additional properties to retrieve
Action
Search
- Type of Custom Object
  Required
Action
Search
- Note
- Additional properties to retrieve
Action
Search
- Owner email
  Required
- Search among deactivated owners
Action
Search
- Owner Id
  Required
- Search among deactivated owners
Action
Search
- Note
- Additional properties to retrieve
Action
Search
- Note
- Name
  Required
Action
Search or write
- Note
- Additional properties to retrieve
Action
Search or write
- Note
- Name
  Required
- Note
- Company
- Contact
Action
Search or write
- Note
- Additional properties to retrieve
Action
Search or write
- Note
- Additional properties to retrieve
Action
Search or write
- View
  Required
Trigger
Scheduled
Try It
- Tags
Trigger
Instant
Try It
- Ticket (Required for non-admins)
Trigger
Scheduled
Try It
New User
Triggers when a new user is created.
Trigger
Scheduled
Try It
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group_id
- Name
  Required
- Contact's Email
  Required
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External_id
- Email CC
- File
  Required
Action
Write
- Ticket (Required for non-admins)
- Comment
  Required
- First Comment/Description format
- Should the comment be public?
Action
Write
- Organization
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
  Required
- Contact's Email
  Required
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Message Content
  Required
Action
Write
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write

Learn how to automate HubSpot on the Zapier blog

Automate Zendesk: get inspired on the Zapier blog

About HubSpot

HubSpot is your all-in-one stop for all of your marketing software needs.

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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