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Quickly connect incident.io to Intercom with a Zapier template.

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Create new incidents in incident.io when tags are added to conversations in Intercom
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Intercom + incident.io

Create new incidents in incident.io when tags are added to conversations in Intercom

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Intercom + incident.io

How Zapier works

Zapier makes it easy to integrate incident.io with Intercom - no code necessary. See how you can get setup in minutes.

Select a trigger from incident.io

A trigger is an event that starts your Zap and runs the workflow. For example, with incident.io, a trigger could be "New Incident."

A trigger is the event that kicks off your automated workflow.

Setup an action from Intercom

An action is what takes place after the automation is triggered. For example, with Intercom, the action could be "Add Note."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected incident.io to Intercom

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

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Frequently Asked Questions about incident.io + Intercom integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with incident.io and Intercom

How do I set up incident.io with Intercom?

To set up the integration between incident.io and Intercom, you need to create a Zap in our platform. Begin by choosing 'incident.io' as your trigger application and select the trigger event that fits your needs, such as 'New Incident Created'. Then, set 'Intercom' as your action app, following up with actions like 'Create/Update a User' or 'Send a Message'. Follow the instructions on our platform to connect both accounts securely.

What triggers are available for incident.io in this integration?

For integrating with Intercom, we provide a variety of triggers from incident.io. You'll find triggers like 'New Incident Created', 'Incident Updated', and 'Incident Resolved'. Each of these can start an automated workflow in Intercom, such as sending an alert message or updating user data.

Can I customize messages sent to Intercom users when an incident occurs?

Yes, you can customize the messages that are sent to users via Intercom. During the setup of your Zap, choose actions like 'Send a Message' in Intercom and customize the content using data from incident.io's triggers. This allows you to tailor messages based on specific incident details.

What are some example use cases of this integration?

One example is creating automated notifications for support teams when an incident is created in incident.io, ensuring they receive updates directly within Intercom. Another use case is updating user profiles with incident status changes so customer-facing teams have real-time information available.

How do I authenticate my Intercom account when setting up the integration?

To authenticate your Intercom account during setup, navigate through our platform's connection settings where you'll be prompted to enter your Intercom API credentials. This secure process ensures that our platform can send data to and receive data from your Intercom account without any issues.

Is it possible to update custom fields in Intercom based on incidents from incident.io?

Absolutely! When setting your action steps for Intercom, select options that involve updating user details, then map these fields using information from incidents in incident.io. You can update custom fields based on specific criteria related to each incident.

What should I do if my integration isn't working properly?

If you encounter issues with the integration between incident.io and Intercom, first check all connections and authentication settings through our platform. Review each step of your Zap for accurate configuration. If problems persist, contact our support team for further assistance.

Connect incident.io and Intercom to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

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Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Incident
Triggers when a new incident is declared.
Trigger
Scheduled
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Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
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New Lead
Triggers when a new Lead is created.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- Message body format
Trigger
Instant
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New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
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New User
Triggers when a new User is created.
Trigger
Instant
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Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- Email
  Required
- Note Text
  Required
Action
Write
- Contact Type
  Required
- Note Text
  Required
Action
Write
- User Association Note
- Company
  Required
- Warning
- Name (optional)
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier type
  Required
- Tag
  Required
Action
Write
- Contact Identifier
- Note Text
  Required
Action
Write
- Company
  Required
- Name (optional)
- Untag?
Action
Write
- Ticket
  Required
- Title
- Description
- State
- Is Open
- Snoozed Until
- Assigned Admin
Action
Write
- Email
  Required
- Custom Attributes
- Created At
- User ID
- Name (optional)
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
- Tag
  Required
- Name (optional)
- Email
  Required
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write

- Idempotency Key
  Required
- Severity
  Required
- Who should be able to see this incident?
  Required
- Incident Type
- Name (optional)
- Summary (optional)
Action
Write
Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
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Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
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New Conversation Rating
Triggers when a conversation receives a rating.
Trigger
Instant
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New Company
Triggers when a new Company is created.
Trigger
Instant
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New Ticket
Triggers when a new Ticket is created in Intercom.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- Updates
  Required
- Update sample
Trigger
Instant
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New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
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- Contact identifier type
  Required
- Tag selection method
Action
Write
- Event name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
- Ticket type
  Required
- Contact ID
  Required
- Company
  Required
Action
Write
- Tag
  Required
- Reply Type
  Required
- Note Text
  Required
- Attachments
Action
Write
- From
  Required
- To
  Required
- Message Type
  Required
- Note Text
  Required
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Tag
  Required
- Name (optional)
- Email
  Required
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Email
  Required
- Name (optional)
- User ID
- Company
  Required
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Note Text
  Required
Action
Write
- Search Field
  Required
- Match Type
  Required
- Conversation Status
- Updated After
- Updated Before
Action
Search
- Search Field
  Required
- Match Type
  Required
- State
- Updated After
- Updated Before
Action
Search
- Search Mode
- Search Value
- User Association Note
- Name (optional)
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write

Learn how to automate incident.io on the Zapier blog

Learn how to automate Intercom on the Zapier blog

About incident.io

incident.io is an incident management platform, designed for your entire organisation.

Related categories

Communication

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.