Interact + SolarWinds Service Desk

Create incidents in SolarWinds Service Desk for new leads in Interact

Effortlessly manage new leads and streamline your support process with this workflow. When a new lead is added in Interact, an incident will be created in SolarWinds Service Desk, ensuring your team can efficiently track and address customer concerns. This automation helps improve response times and overall customer satisfaction.

When this happens...
New Lead
Triggers when a new lead is collected from quiz.
TriggerInstant
automatically do this!
Create Incident
Add a new incident to your service desk.
ActionWrite

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Supported triggers and actions

What does this mean?

- QuizRequired
Trigger
Instant
Try It
New Change
New change in your service desk.
Trigger
Scheduled
Try It
New Hardware
New hardware in your inventory.
Trigger
Scheduled
Try It
New Problem
New problem in your service desk.
Trigger
Scheduled
Try It
New Risk
New risk was detected.
Trigger
Scheduled
Try It

New User
New user in your account.
Trigger
Scheduled
Try It
- TitleRequired
- StateRequired
- Requester's Email AddressRequired
- PriorityRequired
- Description
- Assignee Email Address
- Site
- Department
- Approver Email Address
- Change Plan
- Test Plan
- Rollback Plan
- Planned Start
- Planned End
- Related Release Number
- Related Problem Number
Action
Write

- NameRequired
- SerialRequired
- IP Address
- Category
- Status
- Manufacturer
- Site
- Department
- Tag
- Owner's Email Address
Action
Write
- Requester's Email AddressRequired
- StateRequired
- TitleRequired
- Description
- Root Cause
- Symptoms
- Workaround
- Assignee Email Address
- Priority
- Site
- Department
Action
Write
- StateRequired
- NameRequired
- Description
- Appear on Portal Home
- Related Incident Number
Action
Write

New Asset
New asset in your inventory.
Trigger
Scheduled
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New Contract
New contract was added.
Trigger
Scheduled
Try It
New Incident
Triggers when a new incident is created.
Trigger
Scheduled
Try It
New Release
New release in your service desk.
Trigger
Scheduled
Try It
New Task
Triggers when a new task is created.
Trigger
Scheduled
Try It
- NameRequired
- ManufacturerRequired
- TypeRequired
- StatusRequired
- Model
- Serial Number
- Asset ID
- IP Address
- Description
- Owner's Email Address
- User's Email Address
- Site
- Department
Action
Write
- NameRequired
- Manufacturer NameRequired
- StatusRequired
- License TypeRequired
- Start Date
- End Date
- Note
- Site
- Department
Action
Write
- TitleRequired
- PriorityRequired
- Requester's Email AddressRequired
- Description
- Assign to User by Email Address
- Due Date
- Site
- Department
- Related Problem Number
- Category
- Subcategory
Action
Write
- Requester's Email AddressRequired
- StateRequired
- TitleRequired
- Description
- Plan
- Build
- Deploy
- Assignee Email Address
- Approver Email Address
- Priority
- Site
- Department
- Planned Start
- Planned End
Action
Write
- EmailRequired
- First Name
- Last Name
- Phone Number
- Site
- Department
- Role
Action
Write

About Interact

Create quizzes to generate leads with Interact. Send those leads directly into your marketing automation or CRM platform.

Learn more

Related categories

Forms & Surveys

Similar apps

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

About SolarWinds Service Desk

Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.

Learn more

Related categories

Customer Support

Interact + SolarWinds Service Desk

Create incidents in SolarWinds Service Desk for new leads in Interact

New Lead

New Change

New Hardware

New Problem

New Risk

New User

Create Change

Description

Assignee Email Address

Site

Department

Approver Email Address

Change Plan

Test Plan

Rollback Plan

Planned Start

Planned End

Related Release Number

Related Problem Number

Create Hardware

IP Address

Category

Status

Manufacturer

Site

Department

Tag

Owner's Email Address

Create Problem

Description

Root Cause

Symptoms

Workaround

Assignee Email Address

Priority

Site

Department

Create Solution

Description

Appear on Portal Home

Related Incident Number

New Asset

New Contract

New Incident

New Release

New Task

Create Asset

Model

Serial Number

Asset ID

IP Address

Description

Owner's Email Address

User's Email Address

Site

Department

Create Contract

Start Date

End Date

Note

Site

Department

Create Incident

Description

Assign to User by Email Address

Due Date

Site

Department

Related Problem Number

Category

Subcategory

Create Release

Description

Plan

Build

Deploy

Assignee Email Address

Approver Email Address