Connect Intercom and Linear to unlock the power of automation

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Set up your first integration

Quickly connect Intercom to Linear with a Zapier template.

Our most popular template

Add tags to Intercom conversations and generate comments in Linear
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Intercom + Linear
Create new Linear issues from new Intercom tickets
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Intercom + Linear
Create new Linear issues from updated tagged Intercom conversations
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Intercom + Linear

Add tags to Intercom conversations and generate comments in Linear

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Intercom + Linear

Create new Linear issues from new Intercom tickets

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Intercom + Linear

Create new Linear issues from updated tagged Intercom conversations

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Intercom + Linear

How Zapier works

Zapier makes it easy to integrate Intercom with Linear - no code necessary. See how you can get setup in minutes.

Select a trigger from Intercom

A trigger is an event that starts your Zap and runs the workflow. For example, with Intercom, a trigger could be "Lead Added Email."

A trigger is the event that kicks off your automated workflow.

Setup an action from Linear

An action is what takes place after the automation is triggered. For example, with Linear, the action could be "Create Customer."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Intercom to Linear

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Intercom to Linear integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about Intercom + Linear integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Intercom and Linear

How do I integrate Intercom with Linear?

To integrate Intercom with Linear, you need to use a third-party service like Zapier. Our platform allows you to connect these two apps and automate tasks, such as creating new issues in Linear when specific tags are added to a conversation in Intercom.

What triggers can be set up in the Intercom-Linear integration?

When integrating Intercom and Linear, triggers can include actions like 'New Conversation', 'Tag Added to Conversation' or 'User Replied'. These triggers can initiate corresponding actions in Linear like creating a new issue or updating an existing one.

Can I create new issues in Linear from Intercom conversations?

Yes, you can set up your integration so that every time a specific tag is added to an Intercom conversation, a new issue is automatically created in Linear. This helps streamline communication between your customer support and development teams.

Are there any actions specific to updating data between Intercom and Linear?

You can automate actions such as updating an existing issue in Linear whenever conversation details change in Intercom. This ensures that all information remains consistent across platforms.

Is it possible to synchronize user data between these two apps?

Currently, direct synchronization of user data between Intercom and Linear isn't supported through the integration. However, you can use API or third-party tools for more advanced setups.

What are some common use cases for this integration?

Common use cases include creating tasks in Linear for unresolved customer queries tagged as 'bug' or 'feature request' and updating task status based on conversations resolved within Intercom.

How do we handle errors during the integration process?

Our system provides error notifications via email or through your dashboard. These messages will guide you on how to troubleshoot common issues during the setup of your integrations.

Connect Intercom and Linear to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
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New Lead
Triggers when a new Lead is created.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- Message body format
Trigger
Instant
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New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
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New User
Triggers when a new User is created.
Trigger
Instant
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Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- Email
  Required
- Note Text
  Required
Action
Write
- Title
  Required
- Description
- Note Text
  Required
- Author
  Required
- State
- Parent Collection
Action
Write
- Event name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
- Ticket type
  Required
- Contact ID
  Required
- Company
  Required
Action
Write
- Tag
  Required
- Reply Type
  Required
- Note Text
  Required
- Attachments
Action
Write
- From
  Required
- To
  Required
- Message Type
  Required
- Note Text
  Required
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Tag
  Required
- Company Name
  Required
- Email
  Required
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Email
  Required
- Company Name
  Required
- User ID
- Company
  Required
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- Api_docs_info
- Apply standard error handling?
  Required
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Additional Request Headers
- Note Text
  Required
Action
Write
- Search Field
  Required
- Match Type
  Required
- Conversation Status
- Updated After
- Updated Before
Action
Search
- Search Field
  Required
- Match Type
  Required
- State
- Updated After
- Updated Before
Action
Search
- Tag
  Required
Action
Search
- Search Mode
- Search Value
- Tag
  Required
- Company Name
  Required
- Email
  Required
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write
New Customer Need
Triggers when a new customer request is created.
Trigger
Instant
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- Creator
- Team
- Issue ID
Trigger
Instant
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- Team
- Status
- Lead
- Initiative
Trigger
Instant
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- Creator
- Project
- Team
Trigger
Instant
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Updated Customer Need
Triggers when a customer request is updated.
Trigger
Instant
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- Team
- Status
- Lead
- Initiative
Trigger
Instant
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- Company Name
  Required
- Domains
- External IDs
- Revenue
- Size
- Tier ID
Action
Write
- Issue ID
- URL
  Required
- Title
  Required
Action
Write
- Issue ID
- Note Text
  Required
Action
Write
- Issue ID
  Required
- Team
- Title
  Required
- Description
- Parent Issue
- Status
- Assignee
- Priority
- Estimate
- Labels
- Project
- Project Milestone
- Due Date
Action
Write
- Tag
  Required
Action
Search

Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
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Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
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New Conversation Rating
Triggers when a conversation receives a rating.
Trigger
Instant
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New Company
Triggers when a new Company is created.
Trigger
Instant
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New Ticket
Triggers when a new Ticket is created in Intercom.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- Updates
  Required
- Update sample
Trigger
Instant
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New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
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- Contact identifier type
  Required
- Tag selection method
Action
Write
- Contact Type
  Required
- Note Text
  Required
Action
Write
- User Association Note
- Company
  Required
- Warning
- Company Name
  Required
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier type
  Required
- Tag
  Required
Action
Write
- Contact Identifier
- Note Text
  Required
Action
Write
- Company
  Required
- Company Name
  Required
- Untag?
Action
Write
- Ticket
  Required
- Title
  Required
- Description
- State
- Is Open
- Snoozed Until
- Assigned Admin
Action
Write
- Email
  Required
- Custom Attributes
- Created At
- User ID
- Company Name
  Required
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company Name
  Required
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write
New Customer
Triggers when a new customer is created.
Trigger
Instant
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- Creator
- Project
- Document ID
Trigger
Instant
Try It
- Team
- Status
- Creator
- Assignee
- Priority
- Label
- Project
- Project Milestone
Trigger
Instant
Try It
- Creator
- Project
Trigger
Instant
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Updated Customer
Triggers when a customer is updated.
Trigger
Instant
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- Team
- Status
- Creator
- Assignee
- Priority
- Label
- Project
- Project Milestone
Trigger
Instant
Try It
- Creator
- Project
- Team
Trigger
Instant
Try It
- Customer ID
- External Customer ID
- Issue ID
- Attachment ID
- Attachment URL
- Note Text
  Required
- Priority
Action
Write
- Company Name
  Required
- Description
- Status
- Teams
  Required
- Members
- Lead
  Required
- Priority
Action
Write
- Template
- Team
- Description
- Parent Collection
- Status
- Assignee
- Subscriber emails
- Priority
- Estimate
- Labels
- Project ID
- Project Milestone
- Due Date
Action
Write
- Tag
  Required
Action
Search
- Tag
  Required
Action
Search

Learn how to automate Intercom on the Zapier blog

Learn how to automate Linear on the Zapier blog

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.