Integrate Intercom with ServiceNow to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

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Zapier makes it easy to integrate Intercom with ServiceNow - no code necessary. See how you can get setup in minutes.

Select a trigger from Intercom

A trigger is an event that starts your Zap and runs the workflow. For example, with Intercom, a trigger could be "Lead Added Email."

A trigger is the event that kicks off your automated workflow.

Setup an action from ServiceNow

An action is what takes place after the automation is triggered. For example, with ServiceNow, the action could be "Create Record."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Intercom to ServiceNow

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Triggers and actions are the main components of every automated workflow.

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Set up your first integration

Quickly connect Intercom to ServiceNow with a Zapier template.

Our most popular template

Create record in ServiceNow for every new closed conversation in Intercom
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Intercom + ServiceNow

Create record in ServiceNow for every new closed conversation in Intercom

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Intercom + ServiceNow

Make work flow with AI

Level up your Intercom to ServiceNow integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Frequently Asked Questions about Intercom + ServiceNow integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Intercom and ServiceNow

How do I integrate Intercom with ServiceNow?

We integrate Intercom with ServiceNow using workflows that connect triggers in Intercom to actions in ServiceNow. You'll start by identifying specific events in Intercom, such as a new conversation or a user update, and then define actions within ServiceNow, like creating an incident or updating a record. Our platform guides you through setting up these automations without the need for coding.

Can I automate data synchronization between Intercom and ServiceNow?

Yes, automating data synchronization between Intercom and ServiceNow is possible through our integration platform. By setting triggers on new leads or customer interactions in Intercom, you can automate actions like updating user details or creating tasks in ServiceNow. This ensures real-time data consistency across both platforms.

What types of triggers can I use from Intercom?

Triggers from Intercom include new conversations, updated leads, closed conversations, and tags applied to users. You can use any of these events to initiate corresponding actions within ServiceNow to streamline your workflow processes.

Are there pre-built workflows for integrating Intercom with ServiceNow?

We offer pre-built workflows that cover common use cases such as managing customer queries and updating service tickets. These templates simplify the integration by providing a ready-made framework that you can customize according to your specific needs using our intuitive editor.

Is it possible to customize the integration workflow between Intercom and ServiceNow?

Absolutely. Our platform allows you to fully customize the integration workflow to match your unique business processes. You can set specific conditions under which triggers activate certain actions, giving you control over how the two systems interact.

How do we handle errors during an automated action between the two platforms?

In case of errors during an automation process between Intercom and ServiceNow, our system provides detailed logs and instant notifications. This enables you to quickly diagnose issues and take corrective action without disrupting your operations.

Do I need coding skills to set up the integration between Intercom and ServiceNow?

No coding is required to set up the integration. Our platform provides an intuitive drag-and-drop interface that simplifies linking triggers from Intercom with corresponding actions in ServiceNow, enabling set-up even for those without technical expertise.

Connect Intercom and ServiceNow to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Connect Intercom and ServiceNow to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
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New Lead
Triggers when a new Lead is created.
Trigger
Instant
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- Which Tag?
Trigger
Instant
Try It
New Company
Triggers when a new Company is created.
Trigger
Instant
Try It
New Ticket
Triggers when a new Ticket is created in Intercom.
Trigger
Instant
Try It

- Which Tag?
Trigger
Instant
Try It
- Updates
  Required
- Update sample
Trigger
Instant
Try It

New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
Try It
- Contact identifier type
  Required
- Tag selection method
Action
Write
- User Association Note
- Company
  Required
- Warning
- Company Name
  Required
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier type
  Required
- Tag
  Required
Action
Write
- Contact Identifier
- Note Text
  Required
Action
Write
- Company
  Required
- Company Name
  Required
- Untag?
Action
Write
- Email
  Required
- Company Name
  Required
- User ID
- Company
  Required
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Note Text
  Required
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company Name
  Required
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write
- Table
  Required
Trigger
Scheduled
Try It
- Table
  Required
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Note Text
  Required
Action
Write
- Table
  Required
Action
Search or write

Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
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Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
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- Message body format
Trigger
Instant
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New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
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New User
Triggers when a new User is created.
Trigger
Instant
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Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- Email
  Required
- Note Text
  Required
Action
Write
- Event name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
- Ticket type
  Required
- Contact ID
  Required
- Company
  Required
Action
Write
- Tag
  Required
- Reply Type
  Required
- Note Text
  Required
- Attachments
Action
Write
- From
  Required
- To
  Required
- Message Type
  Required
- Note Text
  Required
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Tag
  Required
- Company Name
  Required
- Email
  Required
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Email
  Required
- Custom Attributes
- Created At
- User ID
- Company Name
  Required
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
- Tag
  Required
- Company Name
  Required
- Email
  Required
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write
- Table
  Required
Trigger
Scheduled
Try It
- Table
  Required
Action
Write
- Table
  Required
Action
Search

Learn how to automate Intercom on the Zapier blog

Learn how to automate ServiceNow on the Zapier blog

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

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About ServiceNow

ServiceNow specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).

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Integrate Intercom with ServiceNow to automate your work

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.