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Quickly connect Intercom to Trustpilot with a Zapier template.

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Create Trustpilot invitations when new tags are added to Intercom conversations
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Intercom + Trustpilot
Create Trustpilot invitations when new tags are added to Intercom users
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Intercom + Trustpilot
Add tags to new Intercom leads and create Trustpilot invitations
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Intercom + Trustpilot

Create Trustpilot invitations when new tags are added to Intercom conversations

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Intercom + Trustpilot

Create Trustpilot invitations when new tags are added to Intercom users

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Intercom + Trustpilot

Add tags to new Intercom leads and create Trustpilot invitations

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Intercom + Trustpilot

How Zapier works

Zapier makes it easy to integrate Intercom with Trustpilot - no code necessary. See how you can get setup in minutes.

Select a trigger from Intercom

A trigger is an event that starts your Zap and runs the workflow. For example, with Intercom, a trigger could be "Lead Added Email."

A trigger is the event that kicks off your automated workflow.

Setup an action from Trustpilot

An action is what takes place after the automation is triggered. For example, with Trustpilot, the action could be "Create Invitation."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Intercom to Trustpilot

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Intercom to Trustpilot integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about Intercom + Trustpilot integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Intercom and Trustpilot

How do I connect Intercom with Trustpilot using our platform?

To connect Intercom with Trustpilot via our platform, you need to create a Zap where Intercom acts as the trigger and Trustpilot takes action. Start by selecting an event on Intercom that will trigger the action, such as a new conversation or a tag added to a lead. Then, choose an action to execute on Trustpilot like sending an invitation for a review.

What kind of triggers can I use from Intercom in this integration?

You can utilize various triggers from Intercom such as when a new contact is created, when a user replies to a message, or when certain tags are added to conversations or users. These triggers will initiate actions in Trustpilot through our automation platform.

What actions can I automate in Trustpilot using Intercom data?

With data from Intercom, you can automate actions in Trustpilot such as sending out automatic review invitations, creating or updating customer records based on new interactions or engagement metrics recorded in Intercom.

Is it possible to send automated review invitations through this integration?

Yes, it is possible. By setting up an appropriate trigger in Intercom, like the closing of a support ticket or tagging of certain conversations as 'resolved', you can automatically send out review invitations through Trustpilot via our platform.

Can I filter which users receive review invites based on their interactions?

Yes, you can filter users by setting specific conditions for triggers in Intercom. For example, only users who have interacted with support more than once or who reached certain lifecycle stages might be targeted to receive review invitations.

How frequently will my data sync between Intercom and Trustpilot once integrated?

The frequency of data sync depends on the nature of your selected triggers and scheduled actions devised through our platform. Real-time syncing occurs based on events initiated within your defined workflows.

'When changes occur in my intercom database how quickly does it reflect on trust pilot?'

'Once your integration is set up with the appropriate triggers and actions mapped correctly, changes should reflect almost instantly provided the real-time syncing condition has been chosen.'

'Is historical data from intercom synced into trust pilot when integration starts?'

'Typically, integrations begin syncing data moving forward from setup completion; historical data will usually need separate handling unless specified otherwise during setup.'

Connect Intercom and Trustpilot to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
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New Lead
Triggers when a new Lead is created.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- Message body format
Trigger
Instant
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New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
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New User
Triggers when a new User is created.
Trigger
Instant
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Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- Email
  Required
- Note Text
  Required
Action
Write
- Contact Type
  Required
- Note Text
  Required
Action
Write
- User Association Note
- Company
  Required
- Warning
- Company Name
  Required
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier type
  Required
- Tag
  Required
Action
Write
- Contact Identifier
- Note Text
  Required
Action
Write
- Company
  Required
- Company Name
  Required
- Untag?
Action
Write
- Ticket
  Required
- Title
- Description
- State
- Is Open
- Snoozed Until
- Assigned Admin
Action
Write
- Email
  Required
- Custom Attributes
- Created At
- User ID
- Company Name
  Required
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
- Tag
  Required
- Company Name
  Required
- Email
  Required
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write

Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
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Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
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New Conversation Rating
Triggers when a conversation receives a rating.
Trigger
Instant
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New Company
Triggers when a new Company is created.
Trigger
Instant
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New Ticket
Triggers when a new Ticket is created in Intercom.
Trigger
Instant
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- Which Tag?
Trigger
Instant
Try It
- Updates
  Required
- Update sample
Trigger
Instant
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New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
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- Contact identifier type
  Required
- Tag selection method
Action
Write
- Event name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
- Ticket type
  Required
- Contact ID
  Required
- Company
  Required
Action
Write
- Tag
  Required
- Reply Type
  Required
- Note Text
  Required
- Attachments
Action
Write
- From
  Required
- To
  Required
- Message Type
  Required
- Note Text
  Required
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Tag
  Required
- Company Name
  Required
- Email
  Required
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Email
  Required
- Company Name
  Required
- User ID
- Company
  Required
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Note Text
  Required
Action
Write
- Search Field
  Required
- Match Type
  Required
- Conversation Status
- Updated After
- Updated Before
Action
Search
- Search Field
  Required
- Match Type
  Required
- State
- Updated After
- Updated Before
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company Name
  Required
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write
- Domain
  Required
- Email Template for Invitations
  Required
- Trustpilot Site
  Required
- Sender Name
- Sender E-Mail
  Required
- Reply to E-Mail
- Preferred Sent Time
  Required
- Recipient Name
  Required
- Recipient E-Mail Address
  Required
- Reference Id
  Required
Action
Write

Learn how to automate Intercom on the Zapier blog

Learn how to automate Trustpilot on the Zapier blog

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

Learn more Help

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About Trustpilot

Trustpilot is the world's most powerful review platform, helping your business collect and easily manage customer reviews. Trustpilot gives people a place to share and discover reviews of businesses, while giving every business the tools to turn consumer feedback into business results.

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Connect Intercom to Trustpilot on the world's largest no-code automation platform

Explore Intercom + Trustpilot Integrations

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Connect Intercom and Trustpilot to unlock the power of automation

Set up your first integration

Create Trustpilot invitations when new tags are added to Intercom conversations

Create Trustpilot invitations when new tags are added to Intercom users

Add tags to new Intercom leads and create Trustpilot invitations

Create Trustpilot invitations when new tags are added to Intercom conversations

Create Trustpilot invitations when new tags are added to Intercom users

Add tags to new Intercom leads and create Trustpilot invitations

How Zapier works

Select a trigger from Intercom

Setup an action from Trustpilot

That’s it! You just connected Intercom to Trustpilot

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Make work flow with AI

Frequently Asked Questions about Intercom + Trustpilot integrations

Connect Intercom and Trustpilot to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Supported triggers and actions

Learn how to automate Intercom on the Zapier blog

6 ways to automate Intercom with Zapier

Learn how to automate Trustpilot on the Zapier blog

Connect Intercom to Trustpilot on the world's largest no-code automation platform

Explore Intercom + Trustpilot Integrations

Explore Intercom + Trustpilot Integrations