Connect Intercom and Twilio to unlock the power of automation

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Quickly connect Intercom to Twilio with a Zapier template.

Our most popular template

Create or update Intercom users from new Twilio recordings
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Twilio + Intercom
Create or update Intercom leads from new Twilio transcriptions
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Twilio + Intercom
Create or update Intercom users when new Twilio calls come in
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Twilio + Intercom
Create or update Intercom leads from new Twilio transcriptions
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Twilio + Intercom
Create or update Intercom leads when new Twilio recordings occur
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Twilio + Intercom
Trigger phone calls in Twilio when new tags are added to conversations in Intercom
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Intercom + Twilio

Create or update Intercom users from new Twilio recordings

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Twilio + Intercom

Create or update Intercom leads from new Twilio transcriptions

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Twilio + Intercom

Create or update Intercom users when new Twilio calls come in

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Twilio + Intercom

Create or update Intercom leads from new Twilio transcriptions

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Twilio + Intercom

Create or update Intercom leads when new Twilio recordings occur

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Twilio + Intercom

Trigger phone calls in Twilio when new tags are added to conversations in Intercom

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Intercom + Twilio

"send sms via Twilio when new tags are added to users in Intercom"
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Intercom + Twilio
Send sms via Twilio when new tags are added to leads in Intercom
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Intercom + Twilio

How Zapier works

Zapier makes it easy to integrate Intercom with Twilio - no code necessary. See how you can get setup in minutes.

Select a trigger from Intercom

A trigger is an event that starts your Zap and runs the workflow. For example, with Intercom, a trigger could be "Lead Added Email."

A trigger is the event that kicks off your automated workflow.

Setup an action from Twilio

An action is what takes place after the automation is triggered. For example, with Twilio, the action could be "Call Phone."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Intercom to Twilio

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Intercom to Twilio integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Frequently Asked Questions about Intercom + Twilio integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Intercom and Twilio

How do I set up the integration between Intercom and Twilio?

To set up the integration between Intercom and Twilio using our platform, you'll need to create a Zap that connects these two applications. Begin by selecting an appropriate trigger from Intercom such as 'New Message' or 'Tag Added'. Then, choose an action for Twilio like 'Send SMS' or 'Create Call'. Follow the prompts to authenticate both accounts with us, and map the required fields to establish a seamless integration.

Can I send automatic SMS messages from Twilio based on events in Intercom?

Yes, you can automate SMS messages through Twilio based on specific events in Intercom. By utilizing our platform's triggers such as 'New Lead' or 'Conversation Closed' in Intercom, you can set up actions in Twilio to automatically send out customized SMS messages.

What types of triggers are available for Intercom in this integration?

In our integration setup, you can use several triggers from Intercom such as 'New Conversation', 'Lead Added', 'Tag Added', and others. Each trigger allows you to perform specific actions in Twilio like sending an SMS or making a call, thus keeping your communication streamlined.

Are there any limitations when using Intercom with Twilio through our platform?

There might be some limitations depending on your subscription plans with both services. While we allow connecting multiple triggers and actions, ensure that your accounts on both platforms have the necessary permissions enabled. Additionally, consider rate limits imposed by the respective services.

How can I track if my integration is working correctly?

To monitor if your integration is functioning properly, check the task history feature within our platform. You'll be able to see successful runs and any errors encountered during execution of triggers from Intercom and actions performed by Twilio.

Do I need coding skills to integrate Intercom with Twilio?

No coding is required to integrate these applications using our service. We provide a user-friendly interface where you can select triggers from Intercom and assign them corresponding actions in Twilio without writing any code.

Can I customize the messages sent via Twilio based on different conditions met in Intercom?

Certainly! Within our setup process, you have the option to include conditional logic based on data points captured in Intercom. This allows for dynamic customization of messages sent through Twilio, ensuring they are tailored appropriately for each situation.

Connect Intercom and Twilio to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
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New Lead
Triggers when a new Lead is created.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- Message body format
Trigger
Instant
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New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
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New User
Triggers when a new User is created.
Trigger
Instant
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Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- Email
  Required
- Note Text
  Required
Action
Write
- Title
  Required
- Description
- Note Text
  Required
- Author
  Required
- State
- Parent Collection
Action
Write
- Event name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
- Ticket type
  Required
- Contact ID
  Required
- Company
  Required
Action
Write
- Tag
  Required
- Reply Type
  Required
- Note Text
  Required
- Attachments
Action
Write
- From
  Required
- To
  Required
- Message Type
  Required
- Note Text
  Required
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Tag
  Required
- Company Name
  Required
- Email
  Required
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Email
  Required
- Company Name
  Required
- User ID
- Company
  Required
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Note Text
  Required
Action
Write
- Search Field
  Required
- Match Type
  Required
- Conversation Status
- Updated After
- Updated Before
Action
Search
- Search Field
  Required
- Match Type
  Required
- State
- Updated After
- Updated Before
Action
Search
- Tag
  Required
Action
Search
- Search Mode
- Search Value
- Tag
  Required
- Company Name
  Required
- Email
  Required
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write
- Instructions_copy
Trigger
Instant
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- To Number
  Required
- Apply US Prefix
Trigger
Scheduled
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- From Number
  Required
- To Number
  Required
- Message
  Required
- Voice
- Language
- Send Digits
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Note Text
  Required
Action
Write

Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
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Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
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New Conversation Rating
Triggers when a conversation receives a rating.
Trigger
Instant
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New Company
Triggers when a new Company is created.
Trigger
Instant
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New Ticket
Triggers when a new Ticket is created in Intercom.
Trigger
Instant
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- Which Tag?
Trigger
Instant
Try It
- Updates
  Required
- Update sample
Trigger
Instant
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New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
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- Contact identifier type
  Required
- Tag selection method
Action
Write
- Contact Type
  Required
- Note Text
  Required
Action
Write
- User Association Note
- Company
  Required
- Warning
- Company Name
  Required
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier type
  Required
- Tag
  Required
Action
Write
- Contact Identifier
- Note Text
  Required
Action
Write
- Company
  Required
- Company Name
  Required
- Untag?
Action
Write
- Ticket
  Required
- Title
  Required
- Description
- State
- Is Open
- Snoozed Until
- Assigned Admin
Action
Write
- Email
  Required
- Custom Attributes
- Created At
- User ID
- Company Name
  Required
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company Name
  Required
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write
New Phone Number
Triggers when you add a new phone number.
Trigger
Scheduled
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New Recording
Triggers when a new recording is available on your account.
Trigger
Scheduled
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New Transcription
Triggers when a new transcription is available on your account.
Trigger
Scheduled
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- From Number
  Required
- Alphanumeric Sender ID
- To Number
  Required
- Message
  Required
- Media_url
- Split_message
Action
Write

Learn how to automate Intercom on the Zapier blog

Learn how to automate Twilio on the Zapier blog

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.