Integrate Intercom with Webflow to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

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Select a trigger from Intercom

A trigger is an event that starts your Zap and runs the workflow. For example, with Intercom, a trigger could be "Lead Added Email."

A trigger is the event that kicks off your automated workflow.

Setup an action from Webflow

An action is what takes place after the automation is triggered. For example, with Webflow, the action could be "Create Item."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Intercom to Webflow

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Triggers and actions are the main components of every automated workflow.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Set up your first integration

Quickly connect Intercom to Webflow with a Zapier template.

Our most popular template

Create or update Intercom users for new submissions to a Webflow form
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Webflow + Intercom
Create or update Intercom leads from new Webflow submissions
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Webflow + Intercom
Send incoming messages in Intercom for new form submissions in Webflow
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Webflow + Intercom
Add new Webflow orders to Intercom as users
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Webflow + Intercom
Update Intercom lead tags when Webflow orders are updated
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Webflow + Intercom
Add or remove tags on Intercom leads for new Webflow orders
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Webflow + Intercom

Create or update Intercom users for new submissions to a Webflow form

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Webflow + Intercom

Create or update Intercom leads from new Webflow submissions

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Webflow + Intercom

Send incoming messages in Intercom for new form submissions in Webflow

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Webflow + Intercom

Add new Webflow orders to Intercom as users

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Webflow + Intercom

Update Intercom lead tags when Webflow orders are updated

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Webflow + Intercom

Add or remove tags on Intercom leads for new Webflow orders

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Webflow + Intercom

Create or update Intercom leads from new Webflow orders
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Webflow + Intercom
Tag or untag Intercom leads after new Webflow form submissions
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Webflow + Intercom

Make work flow with AI

Level up your Intercom to Webflow integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Frequently Asked Questions about Intercom + Webflow integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Intercom and Webflow

How can I connect Intercom and Webflow using our platform?

You can integrate Intercom and Webflow by setting up a Zap with triggers and actions. For example, you might set a trigger for when a new form submission is made in Webflow, which then creates or updates a contact in Intercom.

What are some common triggers for Intercom and Webflow integration?

Common triggers include new submissions on your Webflow forms, new contacts in Intercom, or even site visits tracked by Intercom. These can initiate actions like sending messages or creating new records.

Are there any special considerations when using Webflow forms with this integration?

When using Webflow forms as triggers, ensure all necessary fields are properly mapped to the corresponding fields in Intercom. This ensures data accuracy during the form submission process.

Can I use this integration to update user profiles in Intercom automatically?

Yes, you can set up actions that automatically update user profiles in Intercom whenever there are changes detected from Webflow submissions.

Is it possible to send automated messages through Intercom based on specific triggers from Webflow?

Yes, with our platform’s integration, you can automate sending messages through Intercom when certain events occur on your Webflow site, such as form completions or new sign-ups.

What should I do if my data isn’t syncing correctly between the two platforms?

Check your trigger and action setup to ensure all fields and conditions are correctly configured. Adjusting mappings in your Zap may resolve any discrepancies with syncing data.

Can I create custom workflows beyond the preset triggers and actions using this integration?

Our platform allows you to combine multiple Zaps or use custom apps to create more sophisticated workflows tailored to your business needs beyond the standard presets.

Connect Intercom and Webflow to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

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Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

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Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

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Connect Intercom and Webflow to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
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New Lead
Triggers when a new Lead is created.
Trigger
Instant
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- Which Tag?
Trigger
Instant
Try It
- Message body format
Trigger
Instant
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New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
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New User
Triggers when a new User is created.
Trigger
Instant
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Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
Try It

- Which Tag?
Trigger
Instant
Try It
- Email
  Required
- Note Text
  Required
Action
Write
- Contact Type
  Required
- Note Text
  Required
Action
Write
- User Association Note
- Company
  Required
- Warning
- Company Name
  Required
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier type
  Required
- Tag
  Required
Action
Write
- Contact Identifier
- Note Text
  Required
Action
Write
- Company
  Required
- Company Name
  Required
- Untag?
Action
Write
- Ticket
  Required
- Title
- Description
- State
- Is Open
- Snoozed Until
- Assigned Admin
Action
Write
- Email
  Required
- Custom Attributes
- Created At
- User ID
- Company Name
  Required
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
- Tag
  Required
- Company Name
  Required
- Email
  Required
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write
- Site
  Required
Trigger
Instant
Try It
- Site
  Required
- Collection
  Required
Action
Write
- Site
  Required
- Order
  Required
- Send Order Fulfilled Email
  Required
Action
Write
- Site
  Required
- Collection
  Required
- Item
  Required
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Note Text
  Required
Action
Write

Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
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Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
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New Conversation Rating
Triggers when a conversation receives a rating.
Trigger
Instant
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New Company
Triggers when a new Company is created.
Trigger
Instant
Try It
New Ticket
Triggers when a new Ticket is created in Intercom.
Trigger
Instant
Try It
- Which Tag?
Trigger
Instant
Try It
- Updates
  Required
- Update sample
Trigger
Instant
Try It
New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
Try It
- Contact identifier type
  Required
- Tag selection method
Action
Write
- Event name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
- Ticket type
  Required
- Contact ID
  Required
- Company
  Required
Action
Write
- Tag
  Required
- Reply Type
  Required
- Note Text
  Required
- Attachments
Action
Write
- From
  Required
- To
  Required
- Message Type
  Required
- Note Text
  Required
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Tag
  Required
- Company Name
  Required
- Email
  Required
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Email
  Required
- Company Name
  Required
- User ID
- Company
  Required
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Note Text
  Required
Action
Write
- Search Field
  Required
- Match Type
  Required
- Conversation Status
- Updated After
- Updated Before
Action
Search
- Search Field
  Required
- Match Type
  Required
- State
- Updated After
- Updated Before
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company Name
  Required
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write
- Help_text
- Site
  Required
- Form
  Required
Trigger
Instant
Try It
- Site
  Required
Trigger
Instant
Try It
- Site
  Required
- Collection
  Required
Action
Write
- Site
  Required
- Collection
  Required
- Item
  Required
Action
Write
- Site
  Required
- Order
  Required
- Comment
- Shipping Provider
- Shipping Tracking
Action
Write

Learn how to automate Intercom on the Zapier blog

Learn how to automate Webflow on the Zapier blog

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

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Integrate Intercom with Webflow to automate your work

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.