Specifies the step from your Introist workflow.

Introist is a tool to create onboarding workflows to communicate and automate the checklists and busy work in employee onboarding.

Introist

To learn more, read the [Jira Service Management API Documentation](https://developer.atlassian.com/cloud/jira/service-desk/rest/)

Select “Yes” to [stop this Zap step](https://help.zapier.com/hc/en-us/articles/20505304170637-Review-Zap-run-statuses#h_01HD20969HPZ01ENM30NQR79X5) if the app returns an error and enable automatic authentication refresh. Select “No” to run the Zap step regardless of errors. Learn more about [API Request action error handling](https://help.zapier.com/hc/en-us/articles/12899473501453#h_01JKRBY68EDXBB1V817DSTRZ0N).

Requests can only be made to domains associated by this application. Read more about [API Request Setup](https://help.zapier.com/hc/en-us/articles/12899607716493).

Any parameters added to a URL will be URL-encoded and appended to the request URL to pass additional data to the API request.

These headers and values will be applied to the request in addition to any headers created as part of authentication. Authentication headers are added automatically.

Zapier will pass this along raw. If you would like to provide complex JSON, try a "Code by Zapier" step to build the structure and pass it along here. For example, `{"foo": "bar"}` is perfectly valid.

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

Jira Service Management

Use this template to add a ticket for your IT team in Jira Service Management as part of an Introist workflow.

Introist + Jira Service Management

Create Jira Service Management requests when new Zapier steps are executed in Introist

Supported triggers and actions

Zapier Step Is Executed

New Request

Create Request

Enroll Person

Updated Request

API Request (Beta)

About Introist

Related categories

About Jira Service Management

Related categories