InvGate Service Desk + Microsoft Outlook

Send an email in Microsoft Outlook for new automated actions in InvGate Service Desk

Stay on top of your InvGate Service Desk tasks with this efficient workflow. When a new automated action takes place in InvGate Service Desk, an email is directly sent through your Microsoft Outlook, keeping your team informed and responsive. This automation facilitates quick communication and ensures your service desk operates at peak efficiency.

When this happens...
New Automated Action
Triggers when a new Automated Action is defined.
TriggerScheduled
automatically do this!
Send Email
Send an email from your Outlook account.
ActionWrite

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Supported triggers and actions

What does this mean?

New Automated Action
Triggers when a new Automated Action is defined.
Trigger
Scheduled
Try It
New Request
Triggers when a new request is created.
Trigger
Scheduled
Try It
- TitleRequired
- DescriptionRequired
- CategoryRequired
- CreatorRequired
- TypeRequired
- CustomerRequired
- PriorityRequired
Action
Write
- UsernameRequired
- First NameRequired
- Last NameRequired
- EmailRequired
Action
Write
- RequestRequired
Action
Search

- User identifierRequired
Action
Search
- Request where you want to commentRequired
- CommentRequired
- Author of this commentRequired
- Is Solution
- Customer Visible
Action
Search or write

- Calendar
- Time BeforeRequired
- Time Before (Unit)Required
Trigger
Scheduled
Try It
- Parent FolderRequired
- Child Folder
Trigger
Scheduled
Try It
- Contact Folder
Trigger
Scheduled
Try It
- Parent Folder
- Child Folder
- Search termsRequired
- Note
Trigger
Scheduled
Try It
- Parent Folder
- Child Folder
Trigger
Scheduled
Try It
- Calendar
- SubjectRequired
- Start Date & TimeRequired
- End Date & TimeRequired
- Location Name
- Sensitivity
- Attendees
- All Day Event?
- Description
- Show me as Free or Busy
Action
Write
- To Email(s)Required
- CC Email(s)
- BCC Email(s)
- Reply-To Email
- SubjectRequired
- Body FormatRequired
- BodyRequired
- Attachment
- Action for Files Larger Than 150MB
Action
Write
- Email IDRequired
- Comment
Action
Write
- Event
- Subject
- Start Date & Time
- End Date & Time
- All Day Event?
- Is Online Meeting?
- Hide attendees list?
- Description
- Show me as Free or Busy
- The importance of the event
- Attendees
- Categories
- Location
Action
Write
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Contact Folder
- First Name
- Last Name
- Email
Action
Search

- Automated ActionRequired
Trigger
Scheduled
Try It
- RequestRequired
Trigger
Scheduled
Try It
- Request where you want to commentRequired
- CommentRequired
- Author of this commentRequired
- Is Solution
- Customer Visible
Action
Write
- Request identifierRequired
Action
Search
- Email`Required
Action
Search
- Request identifierRequired
- TitleRequired
- DescriptionRequired
- CategoryRequired
- CreatorRequired
- TypeRequired
- CustomerRequired
- PriorityRequired
Action
Search or write
- User identifierRequired
- UsernameRequired
- First NameRequired
- Last NameRequired
- EmailRequired
Action
Search or write
Cancelled Calendar Event
Triggers when an event is cancelled.
Trigger
Instant
Try It
- Calendar
Trigger
Scheduled
Try It
- Shared Inbox
Trigger
Scheduled
Try It
New Flagged Email
Triggers when a new email is flagged.
Trigger
Scheduled
Try It
- Calendar
Trigger
Scheduled
Try It
- Contact Folder
- First NameRequired
- Last Name
- Email Addresses
- Business Phones
- Home Phones
- Mobile Phone
- Job Title
- Company Name
- Department
- Business Website URL
- File As
- Personal Notes
- Street
- City
- State
- Postal Code
- Country or Region
- Street
- City
- State
- Postal Code
- Country or Region
- Street
- City
- State
- Postal Code
- Country or Region
Action
Write
- EventRequired
Action
Write
- From Email
- To Email(s)Required
- CC Email(s)
- BCC Email(s)
- Reply-To Email
- SubjectRequired
- Body FormatRequired
- BodyRequired
- Attachments
- Action for Files Larger Than 150MB
Action
Write
- Contact Folder
- ContactRequired
- First Name
- Last Name
- Email Addresses
- Business Phones
- Home Phones
- Mobile Phone
- Job Title
- Company Name
- Department
- Business Website URL
- Personal Notes
- Street
- City
- State
- Postal Code
- Country or Region
- Street
- City
- State
- Postal Code
- Country or Region
- Street
- City
- State
- Postal Code
- Country or Region
Action
Write
- Calendar
- Search TermRequired
- Start Date & Time
- End Date & Time
Action
Search
- Contact Folder
- First NameRequired
- Last Name
- Email
- Business Phones
- Home Phones
- Mobile Phone
- Job Title
- Company Name
- Department
- Business Website URL
- File As
- Personal Notes
- Street
- City
- State
- Postal Code
- Country or Region
- Street
- City
- State
- Postal Code
- Country or Region
- Street
- City
- State
- Postal Code
- Country or Region
Action
Search or write

About InvGate Service Desk

InvGate Service Desk is a ticketing solution with ITIL-ready functionalities to organize work based on priority, SLA & urgency, create automated workflows, integrate with CMDB and more.