InvGate Service Desk + Microsoft Outlook

Send an email in Microsoft Outlook for new automated actions in InvGate Service Desk

Stay on top of your InvGate Service Desk tasks with this efficient workflow. When a new automated action takes place in InvGate Service Desk, an email is directly sent through your Microsoft Outlook, keeping your team informed and responsive. This automation facilitates quick communication and ensures your service desk operates at peak efficiency.

Stay on top of your InvGate Service Desk tasks with this efficient workflow. When a new automated action takes place in InvGate Service Desk, an email is directly sent through your Microsoft Outlook, keeping your team informed and responsive. This automation facilitates quick communication and ensures your service desk operates at peak efficiency.

  1. When this happens...
    InvGate Service DeskInvGate Service Desk
    New Automated Action

    Triggers when a new Automated Action is defined.

    TriggerScheduled
  2. automatically do this!
    Microsoft OutlookMicrosoft Outlook
    Send Email

    Send an email from your Outlook account.

    ActionWrite
Start free with email
Start free with email
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Supported triggers and actions

What does this mean?
  • InvGate Service Desk triggers, actions, and search

    New Automated Action

    Triggers when a new Automated Action is defined.

    Trigger
    Scheduled
    Try It
  • InvGate Service Desk triggers, actions, and search

    New Request

    Triggers when a new request is created.

    Trigger
    Scheduled
    Try It
    • TitleRequired

    • DescriptionRequired

    • CategoryRequired

    • CreatorRequired

    • TypeRequired

    • CustomerRequired

    • PriorityRequired

    Action
    Write
    • UsernameRequired

    • First NameRequired

    • Last NameRequired

    • EmailRequired

    Action
    Write
    • Automated ActionRequired

    Trigger
    Scheduled
    Try It
    • RequestRequired

    Trigger
    Scheduled
    Try It
    • Request where you want to commentRequired

    • CommentRequired

    • Author of this commentRequired

    • Is Solution

    • Customer Visible

    Action
    Write
    • Request identifierRequired

    Action
    Search
invgate-service-desk logo
invgate-service-desk logo

About InvGate Service Desk

InvGate Service Desk is a ticketing solution with ITIL-ready functionalities to organize work based on priority, SLA & urgency, create automated workflows, integrate with CMDB and more.
Help

Related categories

  • Customer Support
microsoft-outlook logo
microsoft-outlook logo

About Microsoft Outlook

Microsoft Outlook is a web-based suite of webmail, contacts, tasks, and calendaring services.
Learn moreHelp

Related categories

  • Calendar
  • Email
  • Microsoft

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