InvGate Service Desk + Telegram

Send messages in Telegram for new automated action executions in InvGate Service Desk

Initiate quick responses to service requests in your InvGate Service Desk with this seamless workflow. Every time a new automated action execution is detected in your InvGate Service Desk, a corresponding message will be sent through your Telegram app. It boosts your efficiency, ensures no service request is overlooked, and promotes consistent and timely communication within your team.

Initiate quick responses to service requests in your InvGate Service Desk with this seamless workflow. Every time a new automated action execution is detected in your InvGate Service Desk, a corresponding message will be sent through your Telegram app. It boosts your efficiency, ensures no service request is overlooked, and promotes consistent and timely communication within your team.

  1. When this happens...
    InvGate Service DeskInvGate Service Desk
    New Automated Action Execution

    Triggers when a particular Automated Action is executed.

    TriggerScheduled
  2. automatically do this!
    TelegramTelegram
    Send Message

    Sends a message from your bot.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • InvGate Service Desk triggers, actions, and search

    New Automated Action

    Triggers when a new Automated Action is defined.

    Trigger
    Scheduled
    Try It
  • InvGate Service Desk triggers, actions, and search

    New Request

    Triggers when a new request is created.

    Trigger
    Scheduled
    Try It
    • TitleRequired

    • DescriptionRequired

    • CategoryRequired

    • CreatorRequired

    • TypeRequired

    • CustomerRequired

    • PriorityRequired

    Action
    Write
    • UsernameRequired

    • First NameRequired

    • Last NameRequired

    • EmailRequired

    Action
    Write
    • Automated ActionRequired

    Trigger
    Scheduled
    Try It
    • RequestRequired

    Trigger
    Scheduled
    Try It
    • Request where you want to commentRequired

    • CommentRequired

    • Author of this commentRequired

    • Is Solution

    • Customer Visible

    Action
    Write
    • Request identifierRequired

    Action
    Search
invgate-service-desk logo
invgate-service-desk logo

About InvGate Service Desk

InvGate Service Desk is a ticketing solution with ITIL-ready functionalities to organize work based on priority, SLA & urgency, create automated workflows, integrate with CMDB and more.
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Related categories

  • Customer Support
telegram logo
telegram logo

About Telegram

Telegram is a cloud-based instant messaging and voice over IP service developed by Telegram Messenger LLP.
Learn moreHelp

Related categories

  • Phone & SMS
  • Team Chat