Jira Software Server + SolarWinds Service Desk

Add new SolarWinds Service Desk incidents to Jira as new issues

If an incident is captured in SolarWinds Service Desk by your IT service desk but your dev team uses JIRA to manage issues, Zapier can link the two to make it easy to post new incidents to JIRA right from your SolarWinds Service Desk account. After this integration is set up, new SolarWinds Service Desk incidents created from that point forward will be saved as new issues in JIRA. You'll never have to copy and paste incidents between SolarWinds Service Desk and JIRA again.

When this happens...
New Incident
Triggers when a new incident is created.
TriggerScheduled
automatically do this!
Create Issue
Create a new issue, select your own project and issue type.
ActionWrite

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Supported triggers and actions

What does this mean?

New Asset
New asset in your inventory.
Trigger
Scheduled
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New Contract
New contract was added.
Trigger
Scheduled
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New Incident
Triggers when a new incident is created.
Trigger
Scheduled
Try It
New Release
New release in your service desk.
Trigger
Scheduled
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New Task
Triggers when a new task is created.
Trigger
Scheduled
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- NameRequired
- ManufacturerRequired
- TypeRequired
- StatusRequired
- Model
- Serial Number
- Asset ID
- IP Address
- Description
- Owner's Email Address
- User's Email Address
- Site
- Department
Action
Write
- NameRequired
- Manufacturer NameRequired
- StatusRequired
- License TypeRequired
- Start Date
- End Date
- Note
- Site
- Department
Action
Write

- TitleRequired
- PriorityRequired
- Requester's Email AddressRequired
- Description
- Assign to User by Email Address
- Due Date
- Site
- Department
- Related Problem Number
- Category
- Subcategory
Action
Write
- Requester's Email AddressRequired
- StateRequired
- TitleRequired
- Description
- Plan
- Build
- Deploy
- Assignee Email Address
- Approver Email Address
- Priority
- Site
- Department
- Planned Start
- Planned End
Action
Write
- EmailRequired
- First Name
- Last Name
- Phone Number
- Site
- Department
- Role
Action
Write
- JqlRequired
Trigger
Scheduled
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New Priority
Triggers when you add a new priority.
Trigger
Scheduled
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- ProjectRequired
Trigger
Scheduled
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- Issue ID or KeyRequired
- FileRequired
Action
Write
- Issue KeyRequired
Action
Write
- Key
- Summary
Action
Search

New Change
New change in your service desk.
Trigger
Scheduled
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New Hardware
New hardware in your inventory.
Trigger
Scheduled
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New Problem
New problem in your service desk.
Trigger
Scheduled
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New Risk
New risk was detected.
Trigger
Scheduled
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New User
New user in your account.
Trigger
Scheduled
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- TitleRequired
- StateRequired
- Requester's Email AddressRequired
- PriorityRequired
- Description
- Assignee Email Address
- Site
- Department
- Approver Email Address
- Change Plan
- Test Plan
- Rollback Plan
- Planned Start
- Planned End
- Related Release Number
- Related Problem Number
Action
Write
- NameRequired
- SerialRequired
- IP Address
- Category
- Status
- Manufacturer
- Site
- Department
- Tag
- Owner's Email Address
Action
Write
- Requester's Email AddressRequired
- StateRequired
- TitleRequired
- Description
- Root Cause
- Symptoms
- Workaround
- Assignee Email Address
- Priority
- Site
- Department
Action
Write
- StateRequired
- NameRequired
- Description
- Appear on Portal Home
- Related Incident Number
Action
Write
- ProjectRequired
Trigger
Scheduled
Try It
New Issue Type
Triggers when you add a new issue type.
Trigger
Scheduled
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New Project
Triggers when a project is added.
Trigger
Scheduled
Try It
- IssueRequired
- UserRequired
Action
Write
- Format Info
- ProjectRequired
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- KeywordRequired
Action
Search

About Jira Software Server

Jira is a bug and issue tracking tool that allows software developers to manage product development and build better software. This integration connects to self-hosted instances of Jira.

Related categories

Project Management

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About SolarWinds Service Desk

Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.

Learn more

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Customer Support

Jira Software Server + SolarWinds Service Desk

Add new SolarWinds Service Desk incidents to Jira as new issues

New Asset

New Contract

New Incident

New Release

New Task

Create Asset

Create Contract

Create Incident

Create Release

Create User

New Issue (Via JQL)

New Priority

Updated Issue

Attach File to Issue

Update Issue

Find Issue

New Change

New Hardware

New Problem

New Risk

New User

Create Change

Create Hardware

Create Problem

Create Solution

New Issue

New Issue Type

New Project

Add Watcher to Issue

Create Issue

API Request (Beta)

Find User

About Jira Software Server

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Trello

Sifter

About SolarWinds Service Desk

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