Connect Jira Software Server and Zendesk to unlock the power of automation

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Quickly connect Jira Software Server to Zendesk with a Zapier template.

Our most popular template

Create JIRA issues from new tickets in Zendesk view
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Zendesk + Jira Software Server
Create new Zendesk tickets for new Jira Software Server issues
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Jira Software Server + Zendesk
Create Zendesk tickets from new Jira Software Server issues
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Jira Software Server + Zendesk

Create JIRA issues from new tickets in Zendesk view

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Zendesk + Jira Software Server

Create new Zendesk tickets for new Jira Software Server issues

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Jira Software Server + Zendesk

Create Zendesk tickets from new Jira Software Server issues

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Jira Software Server + Zendesk

How Zapier works

Zapier makes it easy to integrate Jira Software Server with Zendesk - no code necessary. See how you can get setup in minutes.

Select a trigger from Jira Software Server

A trigger is an event that starts your Zap and runs the workflow. For example, with Jira Software Server, a trigger could be "New Issue."

A trigger is the event that kicks off your automated workflow.

Setup an action from Zendesk

An action is what takes place after the automation is triggered. For example, with Zendesk, the action could be "Delete User."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Jira Software Server to Zendesk

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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Make work flow with AI

Level up your Jira Software Server to Zendesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about Jira Software Server + Zendesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Jira Software Server and Zendesk

How do I set up a trigger in Zendesk to create an issue in Jira?

To set up a trigger in Zendesk that creates an issue in Jira, you'll need to create a webhook in Jira and link it to your Zendesk account. In the Zendesk admin center, navigate to Triggers, and create a new one. Add conditions that suit your needs and use the webhook URL from Jira as the endpoint. When the specified conditions are met, an issue will automatically be created in Jira.

Can I update Jira issues from Zendesk when certain actions occur?

Yes, you can update Jira issues directly from Zendesk by setting up specific triggers and actions. When you update a ticket status or add a comment in Zendesk, our integration can be configured to automatically update the corresponding fields or comments in Jira.

What happens if an issue fails to create during integration?

If an issue fails to create during the integration process, you will receive an error notification with details on what went wrong. You can check the logs in both your Zendesk and Jira accounts for further troubleshooting, ensuring that all endpoints and credentials are correctly configured.

How do we handle duplicate issues between Zendesk and Jira?

Duplicate issues can occur if multiple triggers fire simultaneously or incorrectly. We recommend setting precise conditions for triggers and actions within both platforms to minimize this possibility. If duplicates happen frequently, reviewing your workflow setup might be necessary.

Is it possible to synchronize comments between Jira and Zendesk?

Yes, you can synchronize comments between both platforms using our integration tools. Set up triggers that link comment updates from one tool as actions for creating or updating comments in the other tool. Make sure permissions are correctly set so comments appear where needed.

What should I do if there’s a mismatch of custom fields between systems?

When mismatches occur due to custom fields, ensure you've mapped these fields correctly within our integration settings. Both systems should have equivalent field types where data is exchanged. You may need custom scripts if standard mapping options aren't available.

Are there limitations on the number of triggers/actions we can set up for this integration?

While there isn't a strict limit on the number of triggers or actions you can configure for integrating Zendesk with Jira, it's vital to manage them efficiently to avoid overlap or conflicts which may impair performance or cause unintended behaviors.

Connect Jira Software Server and Zendesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

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Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

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Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

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Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

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Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Project
  Required
Trigger
Scheduled
Try It
New Issue Type
Triggers when you add a new issue type.
Trigger
Scheduled
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New Project
Triggers when a project is added.
Trigger
Scheduled
Try It
- Issue
  Required
- User
  Required
Action
Write
- Format_info
- Project
  Required
Action
Write

- Api_docs_info
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Keyword
  Required
Action
Search

- View
  Required
Trigger
Scheduled
Try It
- Tags
Trigger
Instant
Try It
- Ticket (Required for non-admins)
Trigger
Scheduled
Try It
New User
Triggers when a new user is created.
Trigger
Scheduled
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- Ticket (Required for non-admins)
- Tags
Action
Write
- Ticket (Required for non-admins)
- Comment
  Required
- Should the comment be public?
- File
  Required
Action
Write
- Ticket (Required for non-admins)
- Tags
Action
Write
- Ticket (Required for non-admins)
- Subject
  Required
- Assignee
- Group_id
- Status
- Comment
  Required
- First Comment/Description format
- Should the comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External_id
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- File
  Required
Action
Write
- Name
  Required
- Requester Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Info
- Type
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group_id
- Name
  Required
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External_id
- Email CC
- File
  Required
Action
Search or write
- Query
  Required
- Name
  Required
- Requester Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write

- Jql
  Required
Trigger
Scheduled
Try It
New Priority
Triggers when you add a new priority.
Trigger
Scheduled
Try It
- Project
  Required
Trigger
Scheduled
Try It
- Issue
  Required
- File
  Required
Action
Write
- Issue Key
  Required
Action
Write
- Issue Key
  Required
- Summary
  Required
Action
Search
New Group
Triggers when a new group is created.
Trigger
Scheduled
Try It
- Organization
Trigger
Scheduled
Try It
New Organization
Triggers when a new organization is created.
Trigger
Scheduled
Try It
- Organization
Trigger
Scheduled
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New View
Triggers when a new view is created.
Trigger
Scheduled
Try It
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group_id
- Name
  Required
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External_id
- Email CC
- File
  Required
Action
Write
- Ticket (Required for non-admins)
- Comment
  Required
- First Comment/Description format
- Should the comment be public?
Action
Write
- Organization
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
  Required
- Requester Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write

Learn how to automate Jira Software Server on the Zapier blog

Learn how to automate Zendesk on the Zapier blog

About Jira Software Server

Jira is a bug and issue tracking tool that allows software developers to manage product development and build better software. This integration connects to self-hosted instances of Jira.

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