Integrate Kayako with Magento to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Kayako with Magento - no code necessary. See how you can get setup in minutes.

Select a trigger from Kayako

A trigger is an event that starts your Zap and runs the workflow. For example, with Kayako, a trigger could be "New Conversation."

A trigger is the event that kicks off your automated workflow.

Setup an action from Magento

An action is what takes place after the automation is triggered. For example, with Magento, the action could be "Create Customer."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Kayako to Magento

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Set up your first integration

Quickly connect Kayako to Magento with a Zapier template.

Our most popular template

Add Magento orders to a Kayako users timeline
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Magento + Kayako
Add new Magento customers as users on Kayako
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Magento + Kayako
Add users and cases to Kayako from new Magento orders
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Magento + Kayako

Add Magento orders to a Kayako users timeline

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Magento + Kayako

Add new Magento customers as users on Kayako

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Magento + Kayako

Add users and cases to Kayako from new Magento orders

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Magento + Kayako

Make work flow with AI

Level up your Kayako to Magento integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Connect Kayako and Magento to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Connect Kayako and Magento to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Conversation
Triggers whenever a new conversation is created.
Trigger
Instant
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New User
Triggers when a new user account is created.
Trigger
Instant
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Tag Added to Conversation
Triggers when a tag is added to a conversation.
Trigger
Instant
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Tag Added to User
Triggers when a tag is added to a user.
Trigger
Instant
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- Conversation
  Required
- Tags
  Required
Action
Write

- User
  Required
- Tags
  Required
Action
Write
- Requester
  Required
- Conversation Subject
  Required
- Private Note Contents
  Required
- Assigned Team
  Required
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Tags
  Required
Action
Write

- Organization Name
  Required
- Tags
  Required
- Email Domains
Action
Write
- Conversation
  Required
- Requester
  Required
- Assigned Team
  Required
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Conversation Subject
  Required
Action
Write
- User
  Required
- Tags
  Required
- Full Name
  Required
- Role
  Required
- Organization
  Required
- Teams
- Language
Action
Write
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Organization Name
  Required
- Tags
  Required
- Email Domains
Action
Search or write
New Customer
Triggers when Magento gets a new customer.
Trigger
Scheduled
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New Order
Triggers when Magento gets a new order.
Trigger
Scheduled
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- Email
  Required
- First Name
- Last Name
- Password
- Website ID
  Required
- Store View
  Required
- Group ID
- Prefix
- Suffix
- Date Of Birth
- Tax or VAT number
- Gender
- Middle Name
Action
Write
- Order Increment ID
  Required
- Order comment
- Email
  Required
- Optionally, include comments in email
- Order Item ID
  Required
- Quantity
Action
Write

New Organization
Triggers when a new organization is created.
Trigger
Instant
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New Reply
Triggers whenever a reply is received on a conversation (also triggered on the first post).
Trigger
Instant
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Tag Added to Organization
Triggers when a tag is added to an organization in Kayako.
Trigger
Instant
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- Conversation
  Required
- Private Note Contents
  Required
Action
Write
- Organization
  Required
- Tags
  Required
Action
Write
- Requester
  Required
- Mailbox
  Required
- Conversation Subject
  Required
- Private Note Contents
  Required
- Assigned Team
  Required
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Tags
  Required
Action
Write
- Event
  Required
- Email
  Required
- Title
  Required
- Body
- Properties
- Priority
- Url
- Icon URL
- Triggered At
Action
Write
- Organization
  Required
- Full Name
  Required
- Email
  Required
- Role
  Required
- Teams
- Language
Action
Write
- Organization
  Required
- Email Domains
- Organization Name
  Required
- Tags
  Required
Action
Write
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Requester
  Required
- Conversation Subject
  Required
- Private Note Contents
  Required
- Assigned Team
  Required
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Tags
  Required
Action
Search or write
- Query
  Required
- Organization
  Required
- Full Name
  Required
- Email
  Required
- Role
  Required
- Teams
- Language
Action
Search or write
New Order
Triggers when Magento gets a new order (with line item support).
Trigger
Scheduled
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New Sales Order Credit Memo
Triggers when Magento gets a new sales order credit memo.
Trigger
Scheduled
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- Order Increment ID
  Required
- Status
  Required
- Order comment
- Notification Flag
Action
Write