Kayako + Simplesat + Filter by Zapier
Create conversations in Kayako after receiving neutral or negative Simplesat feedback
This integration helps your support team close the loop by automatically creating a follow-up conversation in Kayako after receiving neutral or negative feedback from Simplesat.
This integration helps your support team close the loop by automatically creating a follow-up conversation in Kayako after receiving neutral or negative feedback from Simplesat.
- When this happens...New Feedback
Triggers when new feedback is received.
- automatically do this...Only continue if...
Set up rules to specify when this Zap can continue running.
- then do this...Find a User
Find an existing user.
- then do this!Create Conversation With a Private Note
Creates a new conversation with the first post as a private note.
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New Feedback
Triggers when new feedback is received.
Try ItSurvey API endpointRequired
Customer name
Customer emailRequired
Customer company
Team member ID
Team member name
Team member email
Ticket ID
Ticket subject
IdRequired
IdRequired
external_id
Name
EmailRequired
Company
Custom attributes
Tags
external_id
Name
EmailRequired
Custom attributes
IdRequired
Only continue if...Required
About Kayako
Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.
Related categories
About Simplesat
Simplesat is a survey tool that makes it easy for any business to collect, analyze and publish customer feedback.
Related categories
About Filter by Zapier
Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.