The status of the feature request you'd like to monitor.

We use this to differentiate between paying customers & free triallers. Should be the string "true" or "false".

Your unique identifier for the end user. Usually not equal to the account.id, unless all your customers are individuals.

When the account was created. Dates should be serialised in the form yyyy-MM-ddTHH:mm:ss.SSSZ.

The monthly value of the account to you. We use this to help prioritise feature requests. Usually, but not always, a financial value, but feel free to use your own definition of value. Should be a number formatted to two decimal places.

The account name, usually a company name.

When the end user was created. Dates should be serialised in the form yyyy-MM-ddTHH:mm:ss.SSSZ.

The account return URL. We link to this URL to let your customer return from Receptive to your app. This may be different for each of your customer accounts.

Currently only accepts the value "endUser".

Pendo Feedback is a platform that helps SaaS companies manage product feedback and requests from their customers and team.

Pendo Feedback

A direct link to the transcript file. Only DOCX files supported.

Input the integration where you generated the call transcript (ie. google meet, fathom, fireflies.ai)

The Zapier source on the Kraftful side where you want your feedback to go.

The text of the of feedback that will be analyzed.

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Kraftful

Capture comments from Pendo Feedback without any manual effort. This workflow can help save time. Once it's active, when a new comment is created in Pendo Feedback, it will be added to Kraftful for analysis automatically.

Kraftful + Pendo Feedback

Add new Pendo Feedback comments to Kraftful

Supported triggers and actions

New Comment on Request

Request Status Changed

Add Feedback

New Request

Add Call Transcript

About Kraftful

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About Pendo Feedback

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