Integrate LiveChat with Microsoft Teams to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

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Zapier makes it easy to integrate LiveChat with Microsoft Teams - no code necessary. See how you can get setup in minutes.

Select a trigger from LiveChat

A trigger is an event that starts your Zap and runs the workflow. For example, with LiveChat, a trigger could be "Chat Changed."

A trigger is the event that kicks off your automated workflow.

Setup an action from Microsoft Teams

An action is what takes place after the automation is triggered. For example, with Microsoft Teams, the action could be "Create Channel."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected LiveChat to Microsoft Teams

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Set up your first integration

Quickly connect LiveChat to Microsoft Teams with a Zapier template.

Our most popular template

Send new LiveChat tickets to Microsoft Teams as chat messages
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LiveChat + Microsoft Teams
Send new LiveChat chats as chat messages in Microsoft Teams
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LiveChat + Microsoft Teams
Notify Microsoft Teams with new messages for every new visitor in LiveChat queue
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LiveChat + Microsoft Teams

Send new LiveChat tickets to Microsoft Teams as chat messages

Details

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LiveChat + Microsoft Teams

Send new LiveChat chats as chat messages in Microsoft Teams

Details

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LiveChat + Microsoft Teams

Notify Microsoft Teams with new messages for every new visitor in LiveChat queue

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LiveChat + Microsoft Teams

Make work flow with AI

Level up your LiveChat to Microsoft Teams integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Frequently Asked Questions about LiveChat + Microsoft Teams integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with LiveChat and Microsoft Teams

How do I integrate LiveChat with Microsoft Teams?

Integrating LiveChat with Microsoft Teams can be achieved through our platform by setting up a Zap that connects both applications. You can select specific triggers, such as 'New Chat' in LiveChat, to initiate an action in Microsoft Teams, like sending a channel message.

Can I send LiveChat transcripts to a Microsoft Teams channel?

Yes, you can send chat transcripts from LiveChat to a specific Microsoft Teams channel by configuring an action within our integration platform. After setting the trigger as 'Chat Closed' in LiveChat, you can create an action that posts the transcript details into your chosen Teams channel.

Is it possible to receive notifications in Microsoft Teams when a new chat starts in LiveChat?

Certainly! You can set up a notification system where whenever a new chat begins on LiveChat, a trigger activates and sends an alert to your selected Microsoft Teams channel so you're always informed of new interactions.

How do I manage user authentication for both LiveChat and Microsoft Teams during integration?

During the integration setup on our platform, you'll need to authenticate both your LiveChat and Microsoft Teams accounts. We ensure that this process is secure and straightforward by guiding you through the required permissions that let our system access necessary data from both services.

What triggers are available for integrating LiveChat with Microsoft Teams?

Our system provides various triggers for integrating these two applications, including 'New Chat', 'New Ticket', and 'Updated Chat Status' from LiveChat. These triggers will initiate corresponding actions within your configured Microsoft Teams workflows.

Can I customize messages sent from LiveChat to appear differently in Microsoft Teams?

Yes, when setting up the integration on our platform, you have options to customize how messages appear once they reach your chosen channels or users in Microsoft Teams. This includes adding team-specific headers or reformatting text as needed for clarity or emphasis.

Are there limitations on the number of actions I can automate between LiveChat and Microsoft Teams?

While we offer robust features for automation between these platforms, the number of Zaps (automation tasks) you can create may depend on your current subscription plan with us. However, within each Zap involving multiple steps, you'll have flexibility over how many actions are executed following any trigger event.

Connect LiveChat and Microsoft Teams to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Connect LiveChat and Microsoft Teams to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Chat Changed
Triggers when the tag list for a particular chat was changed.
Trigger
Instant
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New Chat
Triggers when the chat is started.
Trigger
Instant
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New Visitor in Queue
Triggers when a visitor enters queue.
Trigger
Instant
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- Team
  Required
- Channel
  Required
- Member
- Highlight Word
Trigger
Scheduled
Try It
New Chat
Triggers when a new chat is created.
Trigger
Scheduled
Try It

- Team
  Required
- Channel
  Required
Trigger
Scheduled
Try It
- Team
  Required
- Channel Name
  Required
- Description
- Favorite for All?
Action
Write

- Team
  Required
- Channel Name
  Required
- Description
Action
Write
- Team
  Required
- Channel
  Required
- Message Text Format
- Message
  Required
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

Finished Chat
Triggers when the chat is ended.
Trigger
Instant
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New Ticket
Triggers when the ticket is created.
Trigger
Instant
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- Team
  Required
Trigger
Scheduled
Try It
- Chat
  Required
- Exclude messages by you?
Trigger
Scheduled
Try It
- Team
  Required
Trigger
Scheduled
Try It
- Team
  Required
- Channel
  Required
- Message
  Required
Trigger
Scheduled
Try It
- Member
Action
Write
- Team
  Required
- Channel
  Required
- Message ID
  Required
- Reply Content
  Required
Action
Write
- Chat
  Required
- Message Text Format
- Message Text
  Required
Action
Write

Learn how to automate LiveChat on the Zapier blog

Learn how to automate Microsoft Teams on the Zapier blog

About LiveChat

LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.

Learn more

Related categories

Customer Support

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.