Connect ManageEngine ServiceDesk Plus Cloud and monday.com to unlock the power of automation

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Quickly connect ManageEngine ServiceDesk Plus Cloud to monday.com with a Zapier template.

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Create monday.com boards for new ServiceDesk Plus Cloud changes
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ManageEngine ServiceDesk Plus Cloud + monday.com
Create new items in monday.com for every new request in ManageEngine ServiceDesk Plus Cloud
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ManageEngine ServiceDesk Plus Cloud + monday.com

Create monday.com boards for new ServiceDesk Plus Cloud changes

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ManageEngine ServiceDesk Plus Cloud + monday.com

Create new items in monday.com for every new request in ManageEngine ServiceDesk Plus Cloud

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ManageEngine ServiceDesk Plus Cloud + monday.com

How Zapier works

Zapier makes it easy to integrate ManageEngine ServiceDesk Plus Cloud with monday.com - no code necessary. See how you can get setup in minutes.

Select a trigger from ManageEngine ServiceDesk Plus Cloud

A trigger is an event that starts your Zap and runs the workflow. For example, with ManageEngine ServiceDesk Plus Cloud, a trigger could be "New Asset."

A trigger is the event that kicks off your automated workflow.

Setup an action from monday.com

An action is what takes place after the automation is triggered. For example, with monday.com, the action could be "Archive Board."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected ManageEngine ServiceDesk Plus Cloud to monday.com

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your ManageEngine ServiceDesk Plus Cloud to monday.com integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about ManageEngine ServiceDesk Plus Cloud + monday.com integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ManageEngine ServiceDesk Plus Cloud and monday.com

What triggers can be used when integrating ManageEngine ServiceDesk Plus Cloud with monday.com?

When integrating ManageEngine ServiceDesk Plus Cloud with monday.com, you can use various triggers such as 'New Ticket Created', 'Ticket Updated', or 'Ticket Closed'. These events can automatically initiate actions in monday.com, allowing seamless workflow automation.

How do I set up actions in monday.com for changes in ManageEngine ServiceDesk Plus Cloud?

After selecting a trigger event from ManageEngine ServiceDesk Plus Cloud, you can set up corresponding actions in monday.com like updating an item, creating a new task, or notifying the team. This setup ensures that work management remains synchronized across both platforms.

Can I create a new ticket in ManageEngine ServiceDesk Plus Cloud from a status change in monday.com?

Yes, you can configure the integration to automatically create a new ticket in ManageEngine ServiceDesk Plus Cloud when specific statuses change in monday.com. This helps ensure all relevant incidents are logged efficiently.

Is it possible to synchronize comments between both platforms during integration?

The integration supports synchronizing comments such that any note added to a ticket in ManageEngine ServiceDesk Plus Cloud can be reflected as an update or comment on the corresponding item in monday.com and vice versa.

What action can be triggered if a ticket is resolved in ManageEngine ServiceDesk Plus Cloud?

If a ticket is resolved in ManageEngine ServiceDesk Plus Cloud, you can set up an action to automatically mark the corresponding task as completed on your project board within monday.com. This creates consistency and keeps everyone informed of progress.

How does managing priority levels work across these platforms during integration?

With integration, you can align priority levels by triggering updates whenever there’s a change. For instance, if the priority of a ticket is upgraded or downgraded in ManageEngine ServiceDesk Plus Cloud, it mirrors adjustments to task priorities in monday.com.

Does our system support automating user assignments across both tools?

Yes, we support automated user assignments through our integration. When a ticket gets assigned to specific personnel within ManageEngine ServiceDesk Plus Cloud, it can trigger assigning relevant tasks to the same team members on monday.com's platform automatically.

Connect ManageEngine ServiceDesk Plus Cloud and monday.com to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Service Desk Instance
  Required
- Name
- Product
- State
- Vendor
- Site
- Purchase Cost
- Asset Tag
- Location
Trigger
Scheduled
Try It
- Service Desk Instance
  Required
- Subject
- Requester
- Status
- Technician (email address)
- Site
- Group
- Priority
- Urgency
- Impact
- Mode
- Category
- Sub Category
- Item
- Asset
Trigger
Scheduled
Try It
- Title
- Description
  Required
- Priority
- Announcement Type
- Services Involved
- Email Users
- Show to Requester
Action
Write
Create Request
Creates a new request.
Action
Write
Update Request
Updates an existing request.
Action
Write

- Board ID
  Required
Trigger
Instant
Try It
New Board
Triggers when a new board is created.
Trigger
Scheduled
Try It

- Board ID
  Required
- Column IDs
  Required
Trigger
Instant
Try It
- Board ID
  Required
Trigger
Instant
Try It
- Board ID
  Required
Action
Write
- Item ID
  Required
Action
Write
- Board ID
  Required
- Item ID
  Required
- Override empty fields
Action
Write
- Board ID
  Required
- Title
- Column Type
  Required
Action
Write
- Board ID
  Required
- Group ID
  Required
- Item Name
  Required
- Subitem Name
Action
Write
- Item ID
  Required
- Body
  Required
Action
Write
- Item ID
  Required
Action
Write
- Board ID
  Required
- Item ID
  Required
- Subitem ID
  Required
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
  Required
Action
Write
- Board ID
  Required
- User :
  Required
Action
Search
- Board ID
  Required
- Item ID
  Required
- Column ID
  Required
Action
Search
- Board ID
  Required
Action
Search
- Board ID
  Required
- User :
  Required
Action
Search

- Service Desk Instance
  Required
- Title
- Requester
- Site
- Group
- Change Owner (email address)
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
- Asset
Trigger
Scheduled
Try It
- Service Desk Instance
  Required
- Trigger Module
  Required
- Execute On
  Required
- Trigger Conditions
Trigger
Instant
Try It
Create Change
Creates a new change.
Action
Write
Invoke API Call
Make API calls in ServiceDesk Plus Cloud to perform an action
Action
Write
- Request ID
  Required
Action
Search
- Board ID
  Required
Trigger
Instant
Try It
- Board ID
  Required
Trigger
Instant
Try It
- Board ID
  Required
- Column ID
  Required
Trigger
Instant
Try It
New User
Triggers when a new user joins your monday.com account.
Trigger
Scheduled
Try It
- Board ID
  Required
- Group ID
  Required
Action
Write
- Board ID
  Required
- Item ID
  Required
- New Item Name Value
  Required
Action
Write
- Board Name
  Required
- Board Kind
  Required
- Template Id
- Workspace Id
Action
Write
- Board ID
  Required
- Group Name
  Required
Action
Write
- Board ID
  Required
- Item Name
  Required
- Subitem Name
Action
Write
- Board ID
  Required
- Group ID
  Required
Action
Write
- Board ID
  Required
- Group ID
  Required
- New Group Title
- Should add group to top?
Action
Write
- Board ID
  Required
- Item ID
  Required
- Column ID
  Required
- File
  Required
- File Name
  Required
Action
Write
- Board ID
  Required
- Column ID
  Required
Action
Search
- Board ID
  Required
Action
Search
- Board ID
  Required
- Item ID
  Required
- Column ID
  Required
Action
Search
- Board ID
  Required
- Item ID
  Required
Action
Search

Learn how to automate ManageEngine ServiceDesk Plus Cloud on the Zapier blog

Learn how to automate monday.com on the Zapier blog

About ManageEngine ServiceDesk Plus Cloud

ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.

Learn more

Related categories

Productivity

About monday.com

monday.com helps you move projects forward fast, letting everyone know what's been done on a task—and what needs finished right now.

Help

Related categories

Project Management

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Connect ManageEngine ServiceDesk Plus Cloud and monday.com to unlock the power of automation

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

Set up your first integration

Create monday.com boards for new ServiceDesk Plus Cloud changes

Create new items in monday.com for every new request in ManageEngine ServiceDesk Plus Cloud

Create monday.com boards for new ServiceDesk Plus Cloud changes

Create new items in monday.com for every new request in ManageEngine ServiceDesk Plus Cloud

How Zapier works

Select a trigger from ManageEngine ServiceDesk Plus Cloud

Setup an action from monday.com

That’s it! You just connected ManageEngine ServiceDesk Plus Cloud to monday.com

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Make work flow with AI

Frequently Asked Questions about ManageEngine ServiceDesk Plus Cloud + monday.com integrations

Connect ManageEngine ServiceDesk Plus Cloud and monday.com to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Supported triggers and actions

Learn how to automate ManageEngine ServiceDesk Plus Cloud on the Zapier blog

Learn how to automate monday.com on the Zapier blog

Use Zapier's monday integration to streamline your work

Connect ManageEngine ServiceDesk Plus Cloud to monday.com on the world's largest no-code automation platform