ManageEngine ServiceDesk Plus Cloud + PagerDuty
Update ServiceDesk Plus Cloud requests with new PagerDuty incident updates
Are you manually updating your requests in ServiceDesk Plus Cloud each time the corresponding incident is updated in PagerDuty? Integrate with Zapier and automate the entire process.
Are you manually updating your requests in ServiceDesk Plus Cloud each time the corresponding incident is updated in PagerDuty? Integrate with Zapier and automate the entire process.
- When this happens...New or Updated Incident
Triggers when new incidents are created, or when existing incidents change state.
- automatically do this!Update Request
Updates an existing request.
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Event Type
Assigned To
Service IDRequired
Try ItIntegration KeyRequired
Incident KeyRequired
Incident Key Filter Regex
Description
Api Docs Info
HTTP MethodRequired
URLRequired
Query String Parameters
Headers
Additional Request Headers
Body
Service Desk InstanceRequired
Name
Product
State
Vendor
Site
Purchase Cost
Asset Tag
Location
Try It
Integration KeyRequired
Incident KeyRequired
Incident Key Filter Regex
Description
Integration KeyRequired
DescriptionRequired
Incident Key
Incident Key Filter Regex
Source URL
Source Name
ScheduleRequired
Start TimeRequired
End TimeRequired
Service Desk InstanceRequired
Title
Requester
Site
Group
Change Owner (email address)
Change Type
Priority
Urgency
Impact
Change Risk
Reasons of Change
Category
Sub Category
Item
Asset
Try It
About ManageEngine ServiceDesk Plus Cloud
ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.
Related categories
About PagerDuty
In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations-so their teams can spend less time reacting to incidents and more time building for the future.
