ManageEngine ServiceDesk Plus Cloud + Simplesat
Update requests in ManageEngine ServiceDesk from new Simplesat feedback
Close the loop with customer satisfaction feedback by creating new requests in ManageEngine after receiving new ratings. You'll need to customize what information you want to get updated.
Close the loop with customer satisfaction feedback by creating new requests in ManageEngine after receiving new ratings. You'll need to customize what information you want to get updated.
- When this happens...New Feedback
Triggers when new feedback is received.
- automatically do this...Find Request
Finds Request details using the Request ID.
- then do this!Update Request
Updates an existing request.
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New Feedback
Triggers when new feedback is received.
Try ItSurvey API endpointRequired
Customer name
Customer emailRequired
Customer company
Team member ID
Team member name
Team member email
Ticket ID
Ticket subject
IdRequired
IdRequired
external_id
Name
EmailRequired
Company
Custom attributes
Tags
external_id
Name
EmailRequired
Custom attributes
IdRequired
Service Desk InstanceRequired
Name
Product
State
Vendor
Site
Purchase Cost
Asset Tag
Location
Try It
