Integrate Medallia Agent Connect with Jira Service Management to automate your work
1. Choose a Trigger
An event that starts an automation
2. Choose an Action
The event an automation performs after it's triggered
Endless possibilities
How Zapier works
Zapier makes it easy to integrate Medallia Agent Connect with Jira Service Management - no code necessary. See how you can get setup in minutes.
Select a trigger from Medallia Agent Connect
A trigger is an event that starts your Zap and runs the workflow."
Setup an action from Jira Service Management
An action is what takes place after the automation is triggered. For example, with Jira Service Management, the action could be "Create Request."
That’s it! You just connected Medallia Agent Connect to Jira Service Management
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Connect Medallia Agent Connect and Jira Service Management to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
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Provide world-class support with a little help from automation
Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
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Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
Connect Medallia Agent Connect and Jira Service Management to unlock the power of automation
With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.
Choose a Trigger
Start here
Start here
Choose an Action
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Customer name
- Customer emailRequired
- Employee email
- Employee custom ID
- ChannelRequired
- External interaction ID
- External URL
- Tags/Dispositions
- Brand
- Language
- Country
- Do not send
- Custom properties
- SiteRequired
- ProjectRequired
Try It- Api_docs_info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
- SiteRequired
- ProjectRequired
Try It- SiteRequired
- ProjectRequired
- Request TypeRequired
Learn how to automate Medallia Agent Connect on the Zapier blog
Learn how to automate Jira Service Management on the Zapier blog
About Medallia Agent Connect
Medallia Agent Connect is a software platform built to empower customer service agents, make them happier in their jobs, and help with their career development.
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About Jira Service Management
Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.
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