MessageBird + Zendesk
Send SMS from MessageBird for new Zendesk tickets
One of the most important KPI's for service desks is the First Reply Time. Decrease the timeframe in which your customers receive their first reply by enabling SMS notifications for newly created and critical Zendesk tickets. Make this Zap, connect both your Zendesk and MessageBird accounts and get notified instantly whenever one of your customers needs help.
One of the most important KPI's for service desks is the First Reply Time. Decrease the timeframe in which your customers receive their first reply by enabling SMS notifications for newly created and critical Zendesk tickets. Make this Zap, connect both your Zendesk and MessageBird accounts and get notified instantly whenever one of your customers needs help.
- When this happens...New Ticket in View
Triggers when a new ticket is added to a view.
- automatically do this!Send SMS
Send an SMS message to any country.
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