Mews + Twilio

Send messages to guests upon arrival

Use this integration to send an automatic welcome message to guests the moment they are checked-in. For example, the message could inform guests how to log in to the wifi network, which is a frequently asked question, within the first few minutes that they are on your property. It's also nice to tell them you are excited to have them stay with you and that they can reach out if they need any assistance.

When this happens...
New Reservation Event
Triggers when the reservation event occurs such as a new booking, check in or check out.
TriggerScheduled
automatically do this...
Search Customer by Email, Id or Name
Finds an existing customer in Mews.
ActionSearch
then do this!
Send SMS
Send a SMS to a number or numbers.
ActionWrite

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Supported triggers and actions

What does this mean?

- Time FilterRequired
Trigger
Scheduled
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- Time FilterRequired
Trigger
Scheduled
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- Time FilterRequired
- State
- Start Time Modifer
- End Time Modifer
Trigger
Scheduled
Try It
- Customer IdRequired
- File NameRequired
- FileRequired
Action
Write
- Reservation IdRequired
- Customer IdRequired
Action
Write

- Rate IdRequired
- Value of the rateRequired
- Resource Category IdRequired
- Start UTCRequired
- End UTCRequired
- Released UTCRequired
- Adjustment ValueRequired
- External Identifier
Action
Write
- NameRequired
- DeadlineRequired
- Description
- Department
- Service Order Id
Action
Write

- Customer IdRequired
- Service IdRequired
- Unique identifier of the Product to be ordered.
- Product Quantity
- Add Items
- Consumption Time
- Notes
Action
Write
- Customer IdRequired
- First Name
- Last Name
- Second Last Name
- Title
- Birth Date
- Birth Place
- Nationality Code
- Email
- Phone number
- Loyalty Code
- Notes
- Passport number
- Passport expiration date
- Passport issuance date
- Passport issuing country code
- Identity card number
- Identity card expiration date
- Identity card issuance date
- Identity card issuing country code
- Visa number
- Visa expiration date
- Visa issuance date
- Visa issuing country code
- Drivers license number
- Drivers license expiration date
- Drivers license issuance date
- Drivers license issuing country code
- First line of the address
- Second line of the address
- The City
- Postal code
- The Country
- Classifications
Action
Write
- Bill IdRequired
Action
Search
- Rate IdRequired
- Reservation startRequired
- Reservation endRequired
Action
Search
- Reservation IdRequired
Action
Search
- Instructions Copy
Trigger
Instant
Try It
- To NumberRequired
- Apply US Prefix
Trigger
Scheduled
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- From NumberRequired
- To NumberRequired
- MessageRequired
- Voice
- Language
- Send Digits
Action
Write
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

New Closed Bill
Triggers when there is a new closed bill.
Trigger
Scheduled
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- Time FilterRequired
Trigger
Scheduled
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- Time FilterRequired
Trigger
Scheduled
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- Group Id
- Reservable Service IdRequired
- Check rate applicability
- Prevent Overbooking
- StateRequired
- Reservation startRequired
- Reservation endRequired
- Reservation release
- Number of adultsRequired
- Number of childrenRequired
- Customer IdRequired
- Requested Category IdRequired
- Rate IdRequired
- Travel Agency Id
- Notes
Action
Write
- Reservation IdRequired
- Service Id
- Unique identifier of the Product to be ordered.Required
- Product QuantityRequired
- Override product price
Action
Write
- Company nameRequired
- Telephone number
Action
Write
- Overwrite ExistingRequired
- First Name
- Last NameRequired
- Second Last Name
- Title
- Birth Date
- Birth Place
- Nationality Code
- Email
- Phone number
- Loyalty Code
- Notes
- Passport number
- Passport expiration date
- Passport issuance date
- Passport issuing country code
- Identity card number
- Identity card expiration date
- Identity card issuance date
- Identity card issuing country code
- Visa number
- Visa expiration date
- Visa issuance date
- Visa issuing country code
- Drivers license number
- Drivers license expiration date
- Drivers license issuance date
- Drivers license issuing country code
- First line of the address
- Second line of the address
- The City
- Postal code
- The Country
- Classifications
Action
Write
- Company IdRequired
- Company name
- Telephone number
Action
Write
- Reservation IdRequired
- Reservation start
- Reservation end
- Charge Cancellation FeeRequired
Action
Write
- Customer DataRequired
Action
Search
- Customer IdRequired
Action
Search
New Phone Number
Triggers when you add a new phone number.
Trigger
Scheduled
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New Recording
Triggers when a new recording is available on your account.
Trigger
Scheduled
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New Transcription
Triggers when a new transcription is available on your account.
Trigger
Scheduled
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- From NumberRequired
- Alphanumeric Sender ID
- To NumberRequired
- MessageRequired
- Media Url
- Send Large Messages?
Action
Write

About Mews

Mews is an innovative hospitality cloud that empowers the modern hotelier to improve performance, maximize revenue, and provide remarkable guest experiences.

Learn more Help

Related categories

Product Management

About Twilio

An easy tool for developers to send and receive SMS and voice calls.

Learn more Help

Related categories

Phone & SMS

Mews + Twilio

Send messages to guests upon arrival

New Accounting Item

New Company Event

New Reservation Event

State

Start Time Modifer

End Time Modifer

Add Customer File

Add Reservation Companion

Create Availability Block

External Identifier

Create New Task

Description

Department

Service Order Id

Create Order

Unique identifier of the Product to be ordered.

Product Quantity

Add Items

Consumption Time

Notes

Update Customer

First Name

Last Name

Second Last Name

Title

Birth Date

Birth Place

Nationality Code

Email

Phone number

Loyalty Code

Notes

Passport number

Passport expiration date

Passport issuance date

Passport issuing country code

Identity card number

Identity card expiration date

Identity card issuance date

Identity card issuing country code

Visa number

Visa expiration date

Visa issuance date

Visa issuing country code

Drivers license number

Drivers license expiration date

Drivers license issuance date

Drivers license issuing country code

First line of the address

Second line of the address

The City

Postal code

The Country

Classifications

Search Bill by Id

Search for Current Rate Prices

Search for a Reservation by Reservation Id

New Call

Instructions Copy

New SMS

Apply US Prefix

Call Phone

Voice

Language

Send Digits

API Request (Beta)

Query String Parameters

Headers

Additional Request Headers

Body

New Closed Bill

New Customer Event

New Space Block Event

Create Reservation

Group Id

Check rate applicability

Prevent Overbooking

Reservation release