Microsoft Outlook + SolarWinds Service Desk

Create incidents in SolarWinds Service Desk for new messages in Microsoft Outlook folders

Stay on top of your service desk requests with this smart workflow. Whenever a new message lands in a specific Microsoft Outlook folder, it initiates the creation of an incident in your SolarWinds Service Desk. This automation not only streamlines your issue tracking process but also ensures all important conversations are turned into actionable tickets for faster resolution and improved customer service.

Stay on top of your service desk requests with this smart workflow. Whenever a new message lands in a specific Microsoft Outlook folder, it initiates the creation of an incident in your SolarWinds Service Desk. This automation not only streamlines your issue tracking process but also ensures all important conversations are turned into actionable tickets for faster resolution and improved customer service.

  1. When this happens...
    Microsoft OutlookMicrosoft Outlook
    New Message in Folder

    Triggers when a new new message in folder is created.

    TriggerScheduled
  2. automatically do this!
    SolarWinds Service DeskSolarWinds Service Desk
    Create Incident

    Add a new incident to your service desk.

    ActionWrite
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Supported triggers and actions

What does this mean?
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About Microsoft Outlook

Microsoft Outlook is a web-based suite of webmail, contacts, tasks, and calendaring services.
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Related categories

  • Calendar
  • Email
  • Microsoft

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About SolarWinds Service Desk

Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.
Learn moreHelp

Related categories

  • Customer Support