Connect monday.com and Zoho Desk to unlock the power of automation

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Quickly connect monday.com to Zoho Desk with a Zapier template.

Our most popular template

Create items in monday.com from new tickets in Zoho Desk
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Zoho Desk + monday.com
Update monday.com columns when new Zoho Desk statuses change
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Zoho Desk + monday.com
Create Zoho Desk tickets from new monday.com board items
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monday.com + Zoho Desk
Create items in monday.com from new status changes in Zoho Desk
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Zoho Desk + monday.com
Update tickets in Zoho Desk when specific columns values change in monday.com board
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monday.com + Zoho Desk

Create items in monday.com from new tickets in Zoho Desk

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Zoho Desk + monday.com

Update monday.com columns when new Zoho Desk statuses change

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Zoho Desk + monday.com

Create Zoho Desk tickets from new monday.com board items

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monday.com + Zoho Desk

Create items in monday.com from new status changes in Zoho Desk

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Zoho Desk + monday.com

Update tickets in Zoho Desk when specific columns values change in monday.com board

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monday.com + Zoho Desk

How Zapier works

Zapier makes it easy to integrate monday.com with Zoho Desk - no code necessary. See how you can get setup in minutes.

Select a trigger from monday.com

A trigger is an event that starts your Zap and runs the workflow. For example, with monday.com, a trigger could be "Any Column Value Changed in Board."

A trigger is the event that kicks off your automated workflow.

Setup an action from Zoho Desk

An action is what takes place after the automation is triggered. For example, with Zoho Desk, the action could be "Add Attachment."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected monday.com to Zoho Desk

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your monday.com to Zoho Desk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about monday.com + Zoho Desk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with monday.com and Zoho Desk

How can I set up triggers for ticket updates in Zoho Desk to reflect in monday.com?

To set up triggers for ticket updates in Zoho Desk and have them reflected in monday.com, we will use specific actions such as creating or updating an item. The trigger should be configured to detect changes in Zoho Desk, and the corresponding action will update the relevant field in your monday.com item, keeping both systems synchronized.

Is it possible to automatically create tasks in monday.com when a new ticket is created in Zoho Desk?

Yes, you can automate the process of creating tasks in monday.com when a new ticket is created in Zoho Desk. By setting the new ticket creation as a trigger, an automatic action can generate a corresponding task item within your chosen board on monday.com.

How do we ensure that priority changes made on tickets in Zoho Desk are updated on respective items in monday.com?

To ensure priority changes made on tickets in Zoho Desk are updated on items in monday.com, configure triggers based on priority change events. Upon detecting such a trigger, our system will execute an action that updates the item's priority field within your monday.com board.

What actions can be performed automatically when a deal is closed on monday.com related to customer support tickets?

Upon closing a deal on monday.com, automated actions can be triggered such as updating status or closing related support tickets within Zoho Desk. These actions help streamline follow-up processes and ensure customer records are consistently managed across platforms.

Can customized fields from Zoho Desk be mapped into fields on monday.com boards during integration?

Yes, customized fields from Zoho Desk can be mapped to corresponding fields on your monday.com boards. During setup, you'll define how each field corresponds between systems ensuring all relevant data is accurately captured and displayed.

Are there limitations with event triggers between monday.com and Zoho Desk that we should be aware of?

While many event triggers are supported between the two platforms, there might be some limitations based on specific custom API calls or complex workflows requiring manual intervention. We recommend reviewing available triggers during setup to understand any constraints you may need to plan around.

How do we handle errors encountered during integration between these platforms?

Should any errors occur during integration between monday.com and Zoho Desk, identify them through our error reports available via the dashboard. You may need to check configurations or API keys for discrepancies and re-run affected integrations once resolved.

Connect monday.com and Zoho Desk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

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Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Board ID
  Required
Trigger
Instant
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New Board
Triggers when a new board is created.
Trigger
Scheduled
Try It
- Board ID
  Required
- Column IDs
  Required
Trigger
Instant
Try It
- Board ID
  Required
Trigger
Instant
Try It
- Board ID
  Required
Action
Write

- Item ID
  Required
Action
Write
- Board ID
  Required
- Item ID
  Required
- Override empty fields
Action
Write

- Board ID
  Required
- Column Title
  Required
- Column Type
  Required
Action
Write
- Board ID
  Required
- Group ID
  Required
- Item Name
  Required
- Subitem Name
Action
Write
- Item ID
  Required
- Body
  Required
Action
Write
- Item ID
  Required
Action
Write
- Board ID
  Required
- Item ID
  Required
- Subitem ID
  Required
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
  Required
Action
Write
- Board ID
  Required
- User :
  Required
Action
Search
- Board ID
  Required
- Item ID
  Required
- Column ID
  Required
Action
Search
- Board ID
  Required
Action
Search
- Board ID
  Required
- User :
  Required
Action
Search
- Select Organization
  Required
Trigger
Instant
Try It
- Select Organization
  Required
- Select Department
  Required
Trigger
Instant
Try It
- Select Organization
  Required
- Select Department
  Required
- Direction
Trigger
Instant
Try It
- Select Organization
  Required
- Select Department
  Required
Trigger
Instant
Try It
- Select Organization
  Required
- Ticket ID
  Required
- File
  Required
- Public
Action
Write
- Select Organization
  Required
- Account Name
  Required
- Description
- Email
- Website
- Fax
- Phone
- Industry
- Owner ID
- Street
- City
- State
- Country
- Zip Code
- Annual Revenue
Action
Write
- Select Organization
  Required
- Department
  Required
- Contact
  Required
- Subject
  Required
- Email
- Phone
- Description
- Category
- Sub Category
- Status
  Required
- Assignee
- Ticket Due Date
- Priority
- Channel
- Classification
Action
Write
- Select Organization
  Required
- Department
  Required
- Ticket
  Required
- Contact
  Required
- Subject
  Required
- Email
- Phone
- Description
- Category
- Sub Category
- Status
  Required
- Assignee
- Ticket Due Date
- Priority
- Channel
- Classification
Action
Write
- Select Organization
  Required
- Select Department
  Required
- Ticket Number
  Required
Action
Search
- Select Organization
  Required
- Email
- Account
- Last Name
  Required
- First Name
- Column Title
  Required
- Description
- Type
- Secondary Email
- Twitter
- Facebook
- Phone
- Mobile/ Cellular
- Street
- City
- State
- Country
- Zip Code
Action
Search or write

- Board ID
  Required
Trigger
Instant
Try It
- Board ID
  Required
Trigger
Instant
Try It
- Board ID
  Required
- Column ID
  Required
Trigger
Instant
Try It
New User
Triggers when a new user joins your monday.com account.
Trigger
Scheduled
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- Board ID
  Required
- Group ID
  Required
Action
Write
- Board ID
  Required
- Item ID
  Required
- New Item Name Value
  Required
Action
Write
- Board Name
  Required
- Board Kind
  Required
- Template Id
- Workspace Id
Action
Write
- Board ID
  Required
- Group Name
  Required
Action
Write
- Board ID
  Required
- Item Name
  Required
- Subitem Name
Action
Write
- Board ID
  Required
- Group ID
  Required
Action
Write
- Board ID
  Required
- Group ID
  Required
- New Group Title
- Should add group to top?
Action
Write
- Board ID
  Required
- Item ID
  Required
- Column ID
  Required
- File
  Required
- File Name
  Required
Action
Write
- Board ID
  Required
- Column ID
  Required
Action
Search
- Board ID
  Required
Action
Search
- Board ID
  Required
- Item ID
  Required
- Column ID
  Required
Action
Search
- Board ID
  Required
- Item ID
  Required
Action
Search
- Select Organization
  Required
Trigger
Instant
Try It
- Select Organization
  Required
Trigger
Instant
Try It
- Select Organization
  Required
Trigger
Instant
Try It
- Select Organization
  Required
- Select Department
  Required
- Status
  Required
Trigger
Instant
Try It
- Select Organization
  Required
- Select Department
  Required
Trigger
Instant
Try It
- Select Organization
  Required
- Select Department
  Required
- Select Ticket
  Required
- Content
  Required
- Public
Action
Write
- Select Organization
  Required
- Account
- Last Name
  Required
- First Name
- Column Title
  Required
- Description
- Type
- Email
- Secondary Email
- Twitter
- Facebook
- Phone
- Mobile/ Cellular
- Street
- City
- State
- Country
- Zip Code
Action
Write
- Select Organization
  Required
- Select Department
  Required
- Select Ticket
  Required
- From Address (E-Mail)
  Required
- To Address (E-Mail)
  Required
- Content Type
  Required
- Content
  Required
- Is Forward
Action
Write
- Api_docs_info
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
  Required
Action
Write
- Select Organization
  Required
- Email
Action
Search