OpsGenie + SolarWinds Service Desk

Manage new SolarWinds Service Desk incidents by creating alerts in OpsGenie

Stay proactive with your IT service management by setting up this workflow between SolarWinds Service Desk and OpsGenie. Every time a new incident surfaces on SolarWinds Service Desk, it prompts an alert in OpsGenie, ensuring instant updates and faster response times. This automation spearheads prompt incident management, thus enhancing your team's productivity and operational efficiency.

When this happens...
New Incident
Triggers when a new incident is created.
TriggerScheduled
automatically do this!
Create Alert
Creates an alert at OpsGenie.
ActionWrite

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Supported triggers and actions

What does this mean?

New Asset
New asset in your inventory.
Trigger
Scheduled
Try It
New Contract
New contract was added.
Trigger
Scheduled
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New Incident
Triggers when a new incident is created.
Trigger
Scheduled
Try It
New Release
New release in your service desk.
Trigger
Scheduled
Try It
New Task
Triggers when a new task is created.
Trigger
Scheduled
Try It

- NameRequired
- ManufacturerRequired
- TypeRequired
- StatusRequired
- Model
- Serial Number
- Asset ID
- IP Address
- Description
- Owner's Email Address
- User's Email Address
- Site
- Department
Action
Write
- NameRequired
- Manufacturer NameRequired
- StatusRequired
- License TypeRequired
- Start Date
- End Date
- Note
- Site
- Department
Action
Write

- TitleRequired
- PriorityRequired
- Requester's Email AddressRequired
- Description
- Assign to User by Email Address
- Due Date
- Site
- Department
- Related Problem Number
- Category
- Subcategory
Action
Write
- Requester's Email AddressRequired
- StateRequired
- TitleRequired
- Description
- Plan
- Build
- Deploy
- Assignee Email Address
- Approver Email Address
- Priority
- Site
- Department
- Planned Start
- Planned End
Action
Write
- EmailRequired
- First Name
- Last Name
- Phone Number
- Site
- Department
- Role
Action
Write

New Change
New change in your service desk.
Trigger
Scheduled
Try It
New Hardware
New hardware in your inventory.
Trigger
Scheduled
Try It
New Problem
New problem in your service desk.
Trigger
Scheduled
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New Risk
New risk was detected.
Trigger
Scheduled
Try It
New User
New user in your account.
Trigger
Scheduled
Try It
- TitleRequired
- StateRequired
- Requester's Email AddressRequired
- PriorityRequired
- Description
- Assignee Email Address
- Site
- Department
- Approver Email Address
- Change Plan
- Test Plan
- Rollback Plan
- Planned Start
- Planned End
- Related Release Number
- Related Problem Number
Action
Write
- NameRequired
- SerialRequired
- IP Address
- Category
- Status
- Manufacturer
- Site
- Department
- Tag
- Owner's Email Address
Action
Write
- Requester's Email AddressRequired
- StateRequired
- TitleRequired
- Description
- Root Cause
- Symptoms
- Workaround
- Assignee Email Address
- Priority
- Site
- Department
Action
Write
- StateRequired
- NameRequired
- Description
- Appear on Portal Home
- Related Incident Number
Action
Write
- MessageRequired
- Priority
- Tags
- Teams
- Actions
- Source
- Entity
- Alias
- Description
- Note
- User
Action
Write

About OpsGenie

OpsGenie extends IT Operations Management to mobile devices. OpsGenie gets alerts from IT management systems and notify the users via iPhone/Android push notifications, email, text messages and voice to text phone calls. OpsGenie automates the notification process, empowering users to receive alert notifications and rapidly respond to them directly from OpsGenie apps.

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Related categories

Server Monitoring

About SolarWinds Service Desk

Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.

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Related categories

Customer Support

OpsGenie + SolarWinds Service Desk

Manage new SolarWinds Service Desk incidents by creating alerts in OpsGenie

New Asset

New Contract

New Incident

New Release

New Task

Create Asset

Model

Serial Number

Asset ID

IP Address

Description

Owner's Email Address

User's Email Address

Site

Department

Create Contract

Start Date

End Date

Note

Site

Department

Create Incident

Description

Assign to User by Email Address

Due Date

Site

Department

Related Problem Number

Category

Subcategory

Create Release

Description

Plan

Build

Deploy

Assignee Email Address

Approver Email Address

Priority

Site

Department

Planned Start

Planned End

Create User

First Name

Last Name

Phone Number

Site

Department

Role

New Change

New Hardware

New Problem

New Risk

New User

Create Change

Description

Assignee Email Address

Site

Department

Approver Email Address

Change Plan

Test Plan

Rollback Plan

Planned Start

Planned End

Related Release Number

Related Problem Number

Create Hardware

IP Address

Category

Status

Manufacturer

Site

Department

Tag

Owner's Email Address

Create Problem

Description