PagerDuty + SmartSuite

Update records in SmartSuite when new or updated incidents occur in PagerDuty

Manage your incidents more effectively with this streamlined workflow. When an incident is reported or updated in PagerDuty, it triggers an update in SmartSuite, ensuring all your records are consistently up-to-date. This automation not only enhances your incident management process but also saves you time and reduces the margin of manual error. Experience an efficient way to handle your incidents in real-time with this workflow.

Manage your incidents more effectively with this streamlined workflow. When an incident is reported or updated in PagerDuty, it triggers an update in SmartSuite, ensuring all your records are consistently up-to-date. This automation not only enhances your incident management process but also saves you time and reduces the margin of manual error. Experience an efficient way to handle your incidents in real-time with this workflow.

  1. When this happens...
    PagerDutyPagerDuty
    New or Updated Incident

    Triggers when new incidents are created, or when existing incidents change state.

    TriggerInstant
  2. automatically do this!
    SmartSuiteSmartSuite
    Update Record

    Triggers when record is updated.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Event Type

    • Assigned To

    • Service IDRequired

    Trigger
    Instant
    Try It
    • Integration KeyRequired

    • Incident KeyRequired

    • Incident Key Filter Regex

    • Description

    Action
    Write
    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
    • SolutionRequired

    • TableRequired

    Trigger
    Instant
    Try It
    • Integration KeyRequired

    • Incident KeyRequired

    • Incident Key Filter Regex

    • Description

    Action
    Write
    • Integration KeyRequired

    • DescriptionRequired

    • Incident Key

    • Incident Key Filter Regex

    • Source URL

    • Source Name

    Action
    Write
    • ScheduleRequired

    • Start TimeRequired

    • End TimeRequired

    Action
    Search
    • SolutionRequired

    • TableRequired

    Trigger
    Instant
    Try It
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pagerduty logo

About PagerDuty

In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations-so their teams can spend less time reacting to incidents and more time building for the future.

Related categories

  • Server Monitoring

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smartsuite logo

About SmartSuite

SmartSuite is transforming how organizations get work done by providing a collaborative Work Management platform that enables teams to plan, track and manage workflows - whether it be a project, an ongoing process or routine everyday tasks.

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