Skip to content

Connect Placetel and Help Scout to unlock the power of automation

No credit card required
Free forever for core features
14-day trial for premium features and apps

Choose a Trigger

Choose an Action

Start with Google for free

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Placetel with Help Scout - no code necessary. See how you can get setup in minutes.

Select a trigger from Placetel

A trigger is an event that starts your Zap and runs the workflow. For example, with Placetel, a trigger could be "Accepted Call."

A trigger is the event that kicks off your automated workflow.

Setup an action from Help Scout

An action is what takes place after the automation is triggered. For example, with Help Scout, the action could be "Add Note."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Placetel to Help Scout

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

G2 Badge - Best Est. ROI - Winter 2024

G2 Badge - Best Results - Winter 2024

G2 Badge - Most Implementable - Winter 2024

G2 Badge - Leader Mid-Market - Winter 2024

93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Placetel to Help Scout integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Illustration of AI enhancing Zapier workflows with automation and app integrations.

Connect Placetel and Help Scout to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Number
Trigger
Instant
Try It
- Number
Trigger
Instant
Try It
- Number
Trigger
Instant
Try It
- Target number
  Required
- SipUID
Action
Write
- Recipient
  Required
- Message
  Required
Action
Write

- SIP URI
  Required
Action
Search
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It

- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Subject
  Required
- Mailbox
  Required
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread Type
  Required
- Text
  Required
- Status
- Assigned User
- Tag
- Cc
- Bcc
- Import Only
  Required
- Trigger Auto Reply
Action
Write
- Conversation ID
  Required
- Customer ID
- Text
  Required
- Assigned User
  Required
- Create as Draft
  Required
Action
Write
- Subject
  Required
- Mailbox
  Required
- Assigned User
  Required
- Tag
- Status
- Email
- Custom Query
Action
Search
- Name
  Required
Action
Search
- User's Email
  Required
- Date Range Start
  Required
- Date Range End
  Required
Action
Search
- User's Email
  Required
Action
Search
- Email
- First Name
  Required
- Last Name
  Required
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Search or write

- Type
  Required
- Number
Trigger
Instant
Try It
Incoming Fax
When a new fax is incoming
Trigger
Scheduled
Try It
- Firstname
  Required
- Lastname
  Required
- Phone
- Phone (Work)
- Mobile
- Mobile (Work)
- Address
- Address (Work)
- Email
- Email (Work)
Action
Write
- From
  Required
- To
  Required
- Email
- File
  Required
- Header
Action
Write
- Number
Action
Search
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Mailbox
  Required
Trigger
Scheduled
Try It
- Conversation ID
  Required
- Text
  Required
- Assigned User
  Required
Action
Write
- First Name
  Required
- Last Name
  Required
- Email
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Write
- Conversation ID
  Required
Action
Write
- Email
Action
Search
- Email
Action
Search
- User's Email
  Required
Action
Search
- Subject
  Required
- Mailbox
  Required
- Assigned User
  Required
- Tag
- Status
- Email
- Custom Query
- Mailbox
  Required
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread Type
  Required
- Text
  Required
- Assigned User
- Cc
- Bcc
- Import Only
  Required
- Trigger Auto Reply
Action
Search or write

Learn how to automate Placetel on the Zapier blog

Learn how to automate Help Scout on the Zapier blog

About Placetel

The PBX from the cloud. Modern business telephony with more than 150 telephone system functions.

Related categories

Call Tracking

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Related categories

Customer Support

Similar apps

Zendesk

Customer Support

Tender Support

Customer Support

Freshdesk

Customer Support

Connect Placetel to Help Scout on the world's largest no-code automation platform

Sign up with Google