Integrate respond.io with Zoho CRM to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

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Zapier makes it easy to integrate respond.io with Zoho CRM - no code necessary. See how you can get setup in minutes.

Select a trigger from respond.io

A trigger is an event that starts your Zap and runs the workflow. For example, with respond.io, a trigger could be "Contact Assignee Updated."

A trigger is the event that kicks off your automated workflow.

Setup an action from Zoho CRM

An action is what takes place after the automation is triggered. For example, with Zoho CRM, the action could be "Add Attachment."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected respond.io to Zoho CRM

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Triggers and actions are the main components of every automated workflow.

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Set up your first integration

Quickly connect respond.io to Zoho CRM with a Zapier template.

Our most popular template

Create new Zoho CRM modules from new respond.io contacts
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respond.io + Zoho CRM
Create or update respond.io contacts from new or updated Zoho CRM contacts
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Zoho CRM + respond.io
Convert new respond.io conversations into leads in Zoho CRM
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respond.io + Zoho CRM
Update Zoho CRM module entries whenever contacts are updated in respond.io
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respond.io + Zoho CRM
Update Zoho CRM module entries each time contacts are updated in respond.io
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respond.io + Zoho CRM
Open new conversations in respond.io and create or update entries in Zoho CRM
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respond.io + Zoho CRM

Create new Zoho CRM modules from new respond.io contacts

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respond.io + Zoho CRM

Create or update respond.io contacts from new or updated Zoho CRM contacts

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Zoho CRM + respond.io

Convert new respond.io conversations into leads in Zoho CRM

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respond.io + Zoho CRM

Update Zoho CRM module entries whenever contacts are updated in respond.io

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respond.io + Zoho CRM

Update Zoho CRM module entries each time contacts are updated in respond.io

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respond.io + Zoho CRM

Open new conversations in respond.io and create or update entries in Zoho CRM

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respond.io + Zoho CRM

Create or update respond.io contacts from new or updated Zoho CRM leads
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Zoho CRM + respond.io
Create or update Zoho CRM module entries when new contacts are added in respond.io
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respond.io + Zoho CRM

Make work flow with AI

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Frequently Asked Questions about respond.io + Zoho CRM integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with respond.io and Zoho CRM

What is required to set up the respond.io and Zoho CRM integration?

To set up the integration between respond.io and Zoho CRM, you need active accounts on both platforms. Additionally, you may require admin permissions to access API keys and configure settings in both applications. Ensure that you have familiarity with setting up integrations, as you'll need to authorize connections and map fields accurately.

How can I automate contact creation in Zoho CRM from respond.io?

You can automate contact creation by setting a trigger in respond.io for a new conversation or a new contact event. Once triggered, an action will be initiated to create a contact in Zoho CRM with mapped fields such as name, email, and phone number.

What triggers are supported for the integration?

The integration supports triggers like new incoming message on respond.io, new contact added, or message tags updated. These enable various automations aimed at keeping your Zoho CRM data current based on interactions happening within respond.io.

Can I update existing records in Zoho CRM using information from respond.io?

Yes, you can update existing records in Zoho CRM based on actions triggered from specific events in respond.io. For example, when there is an update in a customer's status or details on respond.io, an action can be set to update the corresponding record's information on Zoho CRM.

How do I control which data gets synced between platforms?

You can control data synchronization by defining field mappings and conditions within each trigger-action pair. This allows selective data transfer ensuring only relevant information is synced between respond.io and Zoho CRM.

What happens if there's an error during synchronization?

If there's an error during synchronization between respond.io and Zoho CRM, it is usually logged within the respective platform’s dashboard under activity logs or error reports. Reviewing these logs will help diagnose issues with field mappings or connectivity that require troubleshooting.

Is it possible to trigger workflows in one platform based on actions performed in the other?

Yes, workflows can be triggered across platforms; for instance, updating a lead status on Zoho CRM could trigger a follow-up task creation within respond.io. Proper setup involves configuring inter-platform triggers and action sequences according to your workflow needs.

Connect respond.io and Zoho CRM to integrate crucial parts of your business

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Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

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Connect respond.io and Zoho CRM to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Contact Assignee Updated
Triggers when the assignee of a Contact is updated.
Trigger
Instant
Try It
- Contact Field Type
Trigger
Instant
Try It
- Source of the Event
Trigger
Instant
Try It
New Comment
Triggers when a new comment is posted to a conversation.
Trigger
Instant
Try It
- Message Type
Trigger
Instant
Try It

- Identifier Type
  Required
- Comment
  Required
Action
Write
- Identifier Type
  Required
- Tags
  Required
Action
Write

- Name
  Required
- Description
- Slug
- Type
  Required
Action
Write
- Identifier Type
  Required
Action
Write
- Identifier Type
  Required
Action
Write
- Identifier Type
  Required
Action
Write
- Identifier Type
  Required
- Assignment Type
  Required
Action
Write
- Identifier Type
  Required
- Name
  Required
Action
Write
- Optional
Action
Search
- Optional
Action
Search
- Identifier Type
  Required
Action
Search
- Identifier Type
  Required
- Message Id
  Required
Action
Search
- Search
Action
Search
New Contact
Triggers when a new contact is created. If you are on a paid plan for the Zoho CRM then it is advisable to use New Module Entry (Instant) trigger.
Trigger
Scheduled
Try It
- Module
  Required
Trigger
Instant
Try It
New or Updated Lead
Triggers when a new lead is added or modified in Zoho. If you are on a paid plan for the Zoho CRM then it is advisable to use New/Updated Module Entry (Instant) trigger.
Trigger
Scheduled
Try It
New User
Triggers when a new active user is added to your Zoho CRM account.
Trigger
Scheduled
Try It
- Module
  Required
- Message Id
  Required
- File name
- Attchment File
  Required
Action
Write
- Lead
  Required
- Notify lead owner
- Notify new entity owner
- Account ID
- Overwrite
- Contact ID
- Assign to
Action
Write
- Module
  Required
- Layout
  Required
- Message Id
  Required
- Trigger
Action
Write
- Module
  Required
- Layout
  Required
- Trigger
- duplicate check fields
Action
Write
- Module
  Required
- Field name
  Required
- Value
  Required
- Optional_copy
- Field name 2
- Value 2
Action
Search
- Module
  Required
- Field name
  Required
- Value
  Required
- Optional_copy
- Field name 2
- Value 2
- Layout
  Required
- Trigger
Action
Search or write

Contact Tag Updated
Triggers when Tag(s) are removed or added on a Contact.
Trigger
Instant
Try It
- Source of the Event
Trigger
Instant
Try It
Contact Lifecycle Updated
Triggers when a contact's lifecycle is updated
Trigger
Instant
Try It
New Contact
Triggers when new Contact is created.
Trigger
Instant
Try It
- Message Type
- Source of the Event
Trigger
Instant
Try It
- Name
  Required
- Description
- Color Code
- Emoji
Action
Write
- Identifier Type
  Required
- Contact's First Name
  Required
- Contact's Last Name
- Contact's Preferred Language
- Contact's Profile Picture URL
- Contact's Country
Action
Write
- Identifier Type
  Required
- Contact's First Name
  Required
- Contact's Last Name
- Contact's Preferred Language
- Contact's Profile Picture URL
- Contact's Country
Action
Write
- Name
  Required
Action
Write
- Identifier Type
  Required
- Channel Type
  Required
- Message Type
Action
Write
- Identifier Type
  Required
- Contact's First Name
  Required
- Contact's Last Name
- Contact's Preferred Language
- Contact's Profile Picture URL
- Contact's Country
Action
Write
- Identifier Type
  Required
- Conversation Status
  Required
Action
Write
- Current Name
  Required
- Name
  Required
- Description
- Color Code
- Emoji
Action
Write
- Optional
Action
Search
- Optional
Action
Search
- Identifier Type
  Required
Action
Search
- Message Id
  Required
Action
Search
- Message Id
  Required
Action
Search
New Lead
Triggers when a new lead is created. If you are on a paid plan for the Zoho CRM then it is advisable to use New Module Entry (Instant) trigger.
Trigger
Scheduled
Try It
New or Updated Contact
Triggers when a new contact is added or modified in Zoho. If you are on a paid plan for the Zoho CRM then it is advisable to use New/Updated Module Entry (Instant) trigger.
Trigger
Scheduled
Try It
- Module
  Required
Trigger
Instant
Try It
- Module
  Required
Trigger
Instant
Try It
- Module
  Required
- Message Id
  Required
- Tags
  Required
Action
Write
- Module
  Required
- Layout
  Required
- Trigger
Action
Write
- Module
  Required
- Message Id
  Required
- Related_Module
  Required
- Related Entry ID
  Required
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Module
  Required
- Field name
  Required
- Value
  Required
- Optional_copy
- Field name 2
- Value 2
Action
Search

Learn how to automate respond.io on the Zapier blog

Learn how to automate Zoho CRM on the Zapier blog

About respond.io

respond.io unifies customer communication across instant messaging, web chat, and email for organizations that market, sell, and support.

Help

Related categories

CRM (Customer Relationship Management)

Similar apps

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

About Zoho CRM

Zoho CRM is a web-based CRM designed to attract, retain, and satisfy customers to grow your business.

Help

Related categories

Similar apps

Pipedrive

CRM (Customer Relationship Management)

Insightly

CRM (Customer Relationship Management)

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

Integrate respond.io with Zoho CRM to automate your work

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Select a trigger from respond.io

Setup an action from Zoho CRM

That’s it! You just connected respond.io to Zoho CRM

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Set up your first integration

Create new Zoho CRM modules from new respond.io contacts

Create or update respond.io contacts from new or updated Zoho CRM contacts

Convert new respond.io conversations into leads in Zoho CRM

Update Zoho CRM module entries whenever contacts are updated in respond.io

Update Zoho CRM module entries each time contacts are updated in respond.io

Open new conversations in respond.io and create or update entries in Zoho CRM

Create new Zoho CRM modules from new respond.io contacts

Create or update respond.io contacts from new or updated Zoho CRM contacts

Convert new respond.io conversations into leads in Zoho CRM

Update Zoho CRM module entries whenever contacts are updated in respond.io

Update Zoho CRM module entries each time contacts are updated in respond.io

Open new conversations in respond.io and create or update entries in Zoho CRM

Create or update respond.io contacts from new or updated Zoho CRM leads

Create or update Zoho CRM module entries when new contacts are added in respond.io

Make work flow with AI

Frequently Asked Questions about respond.io + Zoho CRM integrations

Connect respond.io and Zoho CRM to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Connect respond.io and Zoho CRM to unlock the power of automation

Supported triggers and actions

Learn how to automate respond.io on the Zapier blog

Follow up with customers anywhere with respond.io

Learn how to automate Zoho CRM on the Zapier blog

5 ways to use the Zapier Zoho CRM integration

Connect respond.io to Zoho CRM on the world's largest no-code automation platform