SolarWinds Service Desk + Simplesat + Filter by Zapier

Create incidents in SolarWinds Service Desk from new neutral or negative Simplesat feedback

This Zapier integration will create an incident in SolarWinds Service Desk when new neutral or negative feedback is received in Simplesat. You can use this functionality to more easily track and respond to feedback that you collect by immediately following up with your unhappy customers and closing the feedback loop.

When this happens...
New Feedback
Triggers when new feedback is received.
TriggerInstant
automatically do this...
Only continue if...
Set up rules to specify when this Zap can continue running.
ActionFilter
then do this!
Create Incident
Add a new incident to your service desk.
ActionWrite

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Supported triggers and actions

What does this mean?

New Feedback
Triggers when new feedback is received.
Trigger
Instant
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- Survey API endpointRequired
- Customer name
- Customer emailRequired
- Customer company
- Team member ID
- Team member name
- Team member email
- Ticket ID
- Ticket subject
Action
Write
- IdRequired
Action
Search
- IdRequired
Action
Search
New Asset
New asset in your inventory.
Trigger
Scheduled
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New Contract
New contract was added.
Trigger
Scheduled
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New Incident
Triggers when a new incident is created.
Trigger
Scheduled
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New Release
New release in your service desk.
Trigger
Scheduled
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New Task
Triggers when a new task is created.
Trigger
Scheduled
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- NameRequired
- ManufacturerRequired
- TypeRequired
- StatusRequired
- Model
- Serial Number
- Asset ID
- IP Address
- Description
- Owner's Email Address
- User's Email Address
- Site
- Department
Action
Write
- NameRequired
- Manufacturer NameRequired
- StatusRequired
- License TypeRequired
- Start Date
- End Date
- Note
- Site
- Department
Action
Write
- TitleRequired
- PriorityRequired
- Requester's Email AddressRequired
- Description
- Assign to User by Email Address
- Due Date
- Site
- Department
- Related Problem Number
- Category
- Subcategory
Action
Write
- Requester's Email AddressRequired
- StateRequired
- TitleRequired
- Description
- Plan
- Build
- Deploy
- Assignee Email Address
- Approver Email Address
- Priority
- Site
- Department
- Planned Start
- Planned End
Action
Write
- EmailRequired
- First Name
- Last Name
- Phone Number
- Site
- Department
- Role
Action
Write

- external_id
- Name
- EmailRequired
- Company
- Custom attributes
- Tags
Action
Write
- external_id
- Name
- EmailRequired
- Custom attributes
Action
Write
- IdRequired
Action
Search
- Only continue if...Required
Action
Filter
New Change
New change in your service desk.
Trigger
Scheduled
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New Hardware
New hardware in your inventory.
Trigger
Scheduled
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New Problem
New problem in your service desk.
Trigger
Scheduled
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New Risk
New risk was detected.
Trigger
Scheduled
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New User
New user in your account.
Trigger
Scheduled
Try It
- TitleRequired
- StateRequired
- Requester's Email AddressRequired
- PriorityRequired
- Description
- Assignee Email Address
- Site
- Department
- Approver Email Address
- Change Plan
- Test Plan
- Rollback Plan
- Planned Start
- Planned End
- Related Release Number
- Related Problem Number
Action
Write
- NameRequired
- SerialRequired
- IP Address
- Category
- Status
- Manufacturer
- Site
- Department
- Tag
- Owner's Email Address
Action
Write
- Requester's Email AddressRequired
- StateRequired
- TitleRequired
- Description
- Root Cause
- Symptoms
- Workaround
- Assignee Email Address
- Priority
- Site
- Department
Action
Write
- StateRequired
- NameRequired
- Description
- Appear on Portal Home
- Related Incident Number
Action
Write

About SolarWinds Service Desk

Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.

Learn more

Related categories

Customer Support

About Simplesat

Simplesat is a survey tool that makes it easy for any business to collect, analyze and publish customer feedback.

Learn more

Related categories

Forms & Surveys

Similar apps

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

About Filter by Zapier

Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.

Learn more

SolarWinds Service Desk + Simplesat + Filter by Zapier

Create incidents in SolarWinds Service Desk from new neutral or negative Simplesat feedback

Supported triggers and actions

New Feedback

Send Event-Based Email Survey

Find Customer

Find Team Member

New Asset

New Contract

New Incident

New Release

New Task

Create Asset

Create Contract

Create Incident

Create Release

Create User

Upsert Customer

Upsert Team Member

Find Response

Only continue if...

New Change

New Hardware

New Problem

New Risk

New User

Create Change

Create Hardware

Create Problem

Create Solution

About SolarWinds Service Desk

Related categories

About Simplesat

Related categories

Similar apps

Zapier Interfaces

About Filter by Zapier

Related categories