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Integrate ServiceNow with ConnectWise Manage to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

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Select a trigger from ServiceNow

A trigger is an event that starts your Zap and runs the workflow. For example, with ServiceNow, a trigger could be "New Record."

A trigger is the event that kicks off your automated workflow.

Setup an action from ConnectWise Manage

An action is what takes place after the automation is triggered. For example, with ConnectWise Manage, the action could be "Create Company."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected ServiceNow to ConnectWise Manage

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Set up your first integration

Quickly connect ServiceNow to ConnectWise Manage with a Zapier template.

Our most popular template

Create tickets in ConnectWise Manage for new records in ServiceNow
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ServiceNow + ConnectWise Manage

Create tickets in ConnectWise Manage for new records in ServiceNow

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ServiceNow + ConnectWise Manage

Make work flow with AI

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Frequently Asked Questions about ServiceNow + ConnectWise Manage integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ServiceNow and ConnectWise Manage

What initial steps are required to integrate ConnectWise Manage with ServiceNow?

Begin by setting up API keys in both ConnectWise Manage and ServiceNow. Ensure that your ConnectWise Manage account has the necessary permissions to interact with ServiceNow. Then, configure triggers and actions such as ticket creation or update triggers from ConnectWise to generate actions like incident updates in ServiceNow.

How can I ensure that ticket updates in ConnectWise Manage reflect in ServiceNow?

Utilize triggers within ConnectWise Manage, such as 'ticket status changed', to trigger actions in ServiceNow that update the corresponding incident. Make sure that mapping fields between the two platforms is accurately configured.

What should I do if data is not syncing between ConnectWise Manage and ServiceNow?

Check your API connection first. Ensure both platform APIs are active and properly authenticated. Look into the trigger settings for any errors and verify if actions are being executed correctly after each trigger event.

Is it possible to customize which fields are synced between the two platforms?

Yes, you can customize field mappings between ConnectWise Manage and ServiceNow. During setup, define which specific fields will trigger events and how data should be sent across each system's API calls.

Can workflow automation be implemented within this integration?

Absolutely, workflow automation can be set up by using specific triggers like 'a new service request' or 'a priority change' from ConnectWise to automatically perform actions like notifying teams or escalating incidents in ServiceNow.

What permissions are needed for users managing the integration between these systems?

Users need appropriate administrative privileges on both platforms. In ConnectWise Manage, users should have access rights to manage integrations and API interactions. In ServiceNow, similar permissions should be granted for system configuration adjustments.

How do we handle security concerns regarding data transfer between these platforms?

Ensure end-to-end encryption during data transfer processes through encrypted HTTPS connections. Regularly update your API keys and follow best practices for cybersecurity protocols within both platforms.

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Connect ServiceNow and ConnectWise Manage to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Table
  Required
Trigger
Scheduled
Try It
- Table
  Required
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Table
  Required
Action
Search or write
- Service Board Filter
Trigger
Scheduled
Try It

- New, Updated or Both
- Service Board Filter
- Specific Service Ticket Filter
- Project Filter
Trigger
Instant
Try It
- Company_name
  Required
- Identifier
  Required
- Type
  Required
- Status
  Required
- Site Name
  Required
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
- Phone Number
- Website
- Market
- Source
- Number of Employees
- Territory
Action
Write

- Summary
  Required
- Company
- RecordType
  Required
- Priority
Action
Write
- Company
  Required
- Company_name
  Required
- Status
  Required
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
- Phone Number
- Website
- Market
- Source
- Number of Employees
- Territory
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
Action
Search
- Company Identifier
  Required
- Company_name
  Required
- Identifier
  Required
- Type
  Required
- Status
  Required
- Site Name
  Required
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
- Phone Number
- Website
- Market
- Source
- Number of Employees
- Territory
Action
Search or write
- TicketType
  Required
- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
- Summary
  Required
- Company
- RecordType
  Required
- Priority
Action
Search or write

- Table
  Required
Trigger
Scheduled
Try It
- Table
  Required
Action
Write
- Table
  Required
Action
Search
- New, Updated or Both
- Company Filter
- Contact Type Filter
- Specific Contact Filter
Trigger
Instant
Try It
- New, Updated or Both
- Service Board Filter
- Project Filter
Trigger
Instant
Try It
New Territory
Triggers when a new territory is created.
Trigger
Scheduled
Try It
- First Name
  Required
- Last Name
  Required
- Title
- Email
- Default Email
- Phone_number
- Default Phone
- Phone_type
- Type
- Company
- Primary Contact
- Relationship
- Department
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
Action
Write
- TicketType
  Required
- Text
  Required
- Detail Description
- Internal Analysis
- Resolution
Action
Write
- TicketType
  Required
- Summary
  Required
Action
Write
- Company Identifier
  Required
Action
Search
- TicketType
  Required
- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
Action
Search
- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
- First Name
  Required
- Last Name
  Required
- Title
- Email
- Default Email
- Phone_number
- Default Phone
- Phone_type
- Type
- Company
- Primary Contact
- Relationship
- Department
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
Action
Search or write

Learn how to automate ServiceNow on the Zapier blog

Learn how to automate ConnectWise Manage on the Zapier blog

About ServiceNow

ServiceNow specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).

Related categories

Developer Tools

About ConnectWise Manage

ConnectWise Manage is a business management platform designed to successfully run and grow your technology business.

Related categories

CRM (Customer Relationship Management)

Similar apps

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

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