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Integrate ServiceNow with Microsoft Teams to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

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Zapier makes it easy to integrate ServiceNow with Microsoft Teams - no code necessary. See how you can get setup in minutes.

Select a trigger from ServiceNow

A trigger is an event that starts your Zap and runs the workflow. For example, with ServiceNow, a trigger could be "New Record."

A trigger is the event that kicks off your automated workflow.

Setup an action from Microsoft Teams

An action is what takes place after the automation is triggered. For example, with Microsoft Teams, the action could be "Create Channel."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected ServiceNow to Microsoft Teams

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Set up your first integration

Quickly connect ServiceNow to Microsoft Teams with a Zapier template.

Our most popular template

Send chat messages in Microsoft Teams for new records in ServiceNow
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ServiceNow + Microsoft Teams

Send chat messages in Microsoft Teams for new records in ServiceNow

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ServiceNow + Microsoft Teams

Make work flow with AI

Level up your ServiceNow to Microsoft Teams integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Frequently Asked Questions about ServiceNow + Microsoft Teams integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ServiceNow and Microsoft Teams

How can I integrate Microsoft Teams with ServiceNow to automate notifications?

You can integrate Microsoft Teams with ServiceNow by setting up a trigger in ServiceNow that sends a notification to a specific team or channel in Microsoft Teams. This can be useful for alerting IT teams about incidents or changes as they happen.

What triggers are available when connecting Microsoft Teams to ServiceNow?

When integrating Microsoft Teams with ServiceNow, you can set up triggers like new incident creation, updates to tickets, or resolved issues in ServiceNow. These triggers will prompt actions in Microsoft Teams, such as sending messages or alerts.

Which actions can be performed in Microsoft Teams from ServiceNow triggers?

From a trigger in ServiceNow, actions such as sending messages, creating tasks, and updating channels in Microsoft Teams can be executed. This allows for seamless communication and ensures that the right teams receive necessary updates immediately.

Can we automate task creation in ServiceNow from a chat message in Teams?

Yes, by using message-based triggers within Microsoft Teams, you can automate the creation of tasks or incidents directly in ServiceNow. This typically involves using keywords or commands within the chat to trigger the automation process.

Is it possible to get notifications about ServiceNow incidents directly in a specific team channel?

Absolutely! You can configure your integration so that any changes to incidents in ServiceNow trigger an automatic notification directly into the relevant team channel on Microsoft Teams, keeping everyone informed and responsive.

How do we handle authentication when setting up the integration between these tools?

Authentication typically involves setting up an OAuth connection between Microsoft Teams and ServiceNow. We require appropriate permissions from both platforms to ensure that data flows securely between them during automation processes.

Are there any limitations we should be aware of when integrating these two platforms?

There may be certain limitations around permissions and API rate limits when integrating Microsoft Teams with ServiceNow. It's important to configure user permissions correctly and monitor API usage to ensure smooth operation of automated workflows.

Connect ServiceNow and Microsoft Teams to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Connect ServiceNow and Microsoft Teams to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Table
  Required
Trigger
Scheduled
Try It
- Table
  Required
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Table
  Required
Action
Search or write
- Team
  Required
- Channel
  Required
- Member
- Highlight Word
Trigger
Scheduled
Try It

New Chat
Triggers when a new chat is created.
Trigger
Scheduled
Try It
- Team
  Required
- Channel
  Required
Trigger
Scheduled
Try It

- Team
  Required
- Channel Name
  Required
- Description
- Favorite for All?
Action
Write
- Team
  Required
- Channel
  Required
- Message ID
  Required
- Reply Content
  Required
Action
Write
- Chat
  Required
- Message Text Format
- Message Text
  Required
Action
Write

- Table
  Required
Trigger
Scheduled
Try It
- Table
  Required
Action
Write
- Table
  Required
Action
Search
- Team
  Required
Trigger
Scheduled
Try It
- Chat
  Required
- Exclude messages by you?
Trigger
Scheduled
Try It
- Team
  Required
Trigger
Scheduled
Try It
- Team
  Required
- Channel
  Required
- Message
  Required
Trigger
Scheduled
Try It
- Team
  Required
- Channel Name
  Required
- Description
Action
Write
- Team
  Required
- Channel
  Required
- Message Text Format
- Message
  Required
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

Learn how to automate ServiceNow on the Zapier blog

Learn how to automate Microsoft Teams on the Zapier blog

About ServiceNow

ServiceNow specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).

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Developer Tools

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.

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