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Integrate ServiceNow with monday.com to automate your work

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monday.commonday.com
2. Choose an Action
The event an automation performs after it's triggered
Endless possibilities

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate ServiceNow with monday.com - no code necessary. See how you can get setup in minutes.

Select a trigger from ServiceNow

A trigger is an event that starts your Zap and runs the workflow. For example, with ServiceNow, a trigger could be "New Record."
A trigger is the event that kicks off your automated workflow.

Setup an action from monday.com

An action is what takes place after the automation is triggered. For example, with monday.com, the action could be "Archive Board."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected ServiceNow to monday.com

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.
Triggers and actions are the main components of every automated workflow.

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Make work flow with AI

Level up your ServiceNow to monday.com integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Learn more
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Frequently Asked Questions about ServiceNow + monday.com integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ServiceNow and monday.com

The monday.com and ServiceNow integration allows users to automate workflows by connecting the two platforms, enabling them to streamline work processes. This integration supports various triggers and actions, meaning that changes in one platform can automatically initiate updates or actions in the other.

You can set up a trigger so that whenever an item is updated in monday.com, it automatically creates a task in ServiceNow. This involves creating an automation where the action (task creation) is linked to an update trigger from monday.com.

Yes, you can map the status field of incidents in ServiceNow to corresponding statuses in your monday.com boards. When an incident's status changes, it will automatically trigger an update to the related item status on your board.

Data types such as tasks, incident statuses, comments, dates, and custom fields can be synchronized. Our integrations let you select specific data sets that suit your workflow needs.

We offer several pre-built templates that provide common integrations between monday.com and ServiceNow. These templates include standard triggers and actions but can also be customized according to specific workflow requirements.

If there's a connectivity issue during synchronization between monday.com and ServiceNow, automatic retries are typically attempted. We also provide detailed error logs so you can identify what went wrong once connectivity is restored.

Yes, syncing custom fields is supported. You need to ensure that each custom field is correctly mapped between Monday.com and ServiceNow for successful synchronization of these fields across both systems.

Connect ServiceNow and monday.com to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Connect ServiceNow and monday.com to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger
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Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

    • Table
      Required
    Trigger
    Scheduled
    Try It
    • Table
      Required
    Action
    Write
    • HTTP Method
      Required
    • URL
      Required
    • Query String Parameters
    • Headers
    • Additional Request Headers
    • Body
    Action
    Write
    • Table
      Required
    Action
    Search or write
    • Table
      Required
    Trigger
    Scheduled
    Try It
    • Table
      Required
    Action
    Write
    • Table
      Required
    Action
    Search
    • Board ID
      Required
    Trigger
    Instant
    Try It

Automate monday.com: get inspired on the Zapier blog

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About ServiceNow
ServiceNow specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).
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About monday.com
monday.com helps you move projects forward fast, letting everyone know what's been done on a task—and what needs finished right now.
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Related categories
  • Project Management
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