Integrate ServiceNow with Zendesk to automate your work
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Zapier makes it easy to integrate ServiceNow with Zendesk - no code necessary. See how you can get setup in minutes.
Select a trigger from ServiceNow
Setup an action from Zendesk
That’s it! You just connected ServiceNow to Zendesk
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Frequently Asked Questions about ServiceNow + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ServiceNow and Zendesk
How do I set up an integration between ServiceNow and Zendesk?
To integrate ServiceNow with Zendesk, you can use our platform to establish a connection where specific triggers in ServiceNow, such as a new incident creation, prompt actions in Zendesk, like creating a corresponding ticket. You'll need to connect both accounts on our platform first and then configure the desired triggers and actions.
Can I update a Zendesk ticket from changes in ServiceNow?
Yes, you can configure the integration to automatically update a Zendesk ticket whenever certain fields are updated in ServiceNow. By setting up the appropriate triggers for field changes in ServiceNow, actions in Zendesk can be performed to sync the changes accordingly.
What kind of events can trigger actions between ServiceNow and Zendesk?
Events like new incident creation or status updates in ServiceNow can trigger actions such as creating or updating tickets in Zendesk. Our system allows you to customize these triggers and subsequent actions based on your workflow requirements.
Is it possible to synchronize comments between tickets in both platforms?
Indeed, you can synchronize comments between ServiceNow and Zendesk tickets by configuring triggers that detect comment additions or updates. Our platform will ensure these comments are reflected across both systems seamlessly.
How often do the integrations run between these two services?
Integrations typically run continuously with near real-time updates. We handle syncing efficiently so that when a trigger event occurs on either platform, the corresponding action is performed promptly.
Do I need any coding skills to set up this integration?
No coding is required to set up the integration between ServiceNow and Zendesk using our system. The process involves simple configuration of triggers and actions through an intuitive interface that's designed for ease of use.
Can I disable specific triggers if needed without affecting other parts of the integration?
Yes, you have fine-grained control over your integrations. Specific triggers can be enabled or disabled at any time without affecting other parts of your workflows between ServiceNow and Zendesk.
Connect ServiceNow and Zendesk to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
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Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
