Integrate Shopify with Trustpilot to automate your work
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Frequently Asked Questions about Shopify + Trustpilot integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Shopify and Trustpilot
How does the Shopify and Trustpilot integration work?
The integration between Shopify and Trustpilot typically involves using triggers and actions. When a specific action occurs in Shopify, such as the completion of an order, our system can trigger an automatic invitation for the customer to leave a review on Trustpilot.
What triggers are available when integrating Shopify with Trustpilot?
Triggers for the integration include actions like successful order completions, shipment updates, or refund processing in Shopify. These triggers can prompt automated actions, such as sending review invitations or updating customer feedback status on Trustpilot.
Can I customize what kind of reviews are requested after a purchase?
Yes, you can customize the criteria for sending out review requests. For instance, you might set the trigger to send invitations only for orders over a certain amount or only after an item has been shipped and delivered.
Is it possible to delay sending a review request after an order is completed on Shopify?
Absolutely, we provide the ability to delay sending review invites until after additional conditions are met. This could mean waiting until an item is confirmed delivered before reaching out for feedback.
How do I stop duplicate review invitations from being sent?
Our integration setup allows you to define conditions under which duplicates are avoided. By setting specific criteria or rules around triggering events, duplicates are effectively minimized or eliminated.
Can negative reviews on Trustpilot be automatically handled by our team using this integration?
While automatic handling can't directly adjust reviews, you can set up notifications via our integration to alert your team immediately if a negative review is posted. This allows your team to respond promptly according to your customer service policies.
Does integrating with Trustpilot affect my existing customer data in Shopify?
No, integrating with Trustpilot does not alter your existing customer data within Shopify. The integration works through APIs that read necessary data without making changes unless explicitly programmed within specific flows.
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Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.