Integrate Shopify with Zendesk to automate your work

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2. Choose an Action
The event an automation performs after it's triggered
Endless possibilities

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How Zapier works

Zapier makes it easy to integrate Shopify with Zendesk - no code necessary. See how you can get setup in minutes.

Select a trigger from Shopify

A trigger is an event that starts your Zap and runs the workflow. For example, with Shopify, a trigger could be "New Blog."
A trigger is the event that kicks off your automated workflow.

Setup an action from Zendesk

An action is what takes place after the automation is triggered. For example, with Zendesk, the action could be "Delete User."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Shopify to Zendesk

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Triggers and actions are the main components of every automated workflow.

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Make work flow with AI

Level up your Shopify to Zendesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about Shopify + Zendesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Shopify and Zendesk

How do I integrate Shopify with Zendesk?

To integrate Shopify with Zendesk, you need to utilize our integration platform that supports connecting these two services. You'll set up triggers in Shopify, such as 'New Order' or 'Order Updated', and map them to actions in Zendesk, like 'Create Ticket' or 'Update Ticket'. This streamlined connection allows for effective management of customer inquiries related to their orders.

What are triggers in the Shopify and Zendesk integration?

Triggers are specific events in Shopify that initiate automated workflows towards Zendesk. For example, when a new order is placed in Shopify, it can trigger the creation of a related customer support ticket in Zendesk. These events ensure timely customer support responses.

Can I customize actions between Shopify and Zendesk?

Yes, actions between Shopify and Zendesk can be customized according to your business needs. You can decide what happens in Zendesk when certain triggers occur in Shopify, such as automatically sending a response email from your support team each time an order is shipped.

Is it possible to update an existing ticket when an order is updated on Shopify?

Absolutely. When an order is updated on Shopify, you can configure the system to update the corresponding ticket within Zendesk. This is handled through customized triggers that recognize updates as important actions needing attention in your support system.

Do I need coding experience to set up the integration between Shopify and Zendesk?

No coding experience is necessary to set up the integration between Shopify and Zendesk. Our interface provides a user-friendly way to establish connections using drag-and-drop features for setting triggers and actions without needing any programming knowledge.

How do I ensure data privacy when integrating Shopify with Zendesk?

We prioritize data security and privacy by complying with relevant regulations such as GDPR and CCPA during our integrations. You can leverage built-in features like data encryption and access controls within both platforms throughout the process.

What should I do if my integration between Shopify and Zendesk stops working?

If your integration stops working, first check both platforms for any recent changes or updates that could affect connections. We also offer robust troubleshooting resources within our help center or direct assistance through our technical support team who can guide you effectively.

Connect Shopify and Zendesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Connect Shopify and Zendesk to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger
Start here
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Start here
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Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

  • Shopify triggers, actions, and search
    New Blog

    Triggers when a new blog is added to your Shopify store.

    Trigger
    Scheduled
    Try It
  • Shopify triggers, actions, and search
    New Customer

    Triggers when a new customer is added to your Shopify account.

    Trigger
    Scheduled
    Try It
    • Risk Level
    Trigger
    Scheduled
    Try It
  • Shopify triggers, actions, and search
    New Cancelled Order

    Triggers whenever an order is cancelled (with line item support).

    Trigger
    Instant
    Try It
    • Blog
      Required
    • Blog Entry Status
    Trigger
    Scheduled
    Try It
  • Shopify triggers, actions, and search
    Customer Account Enabled

    Triggers when a customer account is enabled.

    Trigger
    Instant
    Try It
    • Abandoned Cart Age (Hours)
      Required
    Trigger
    Scheduled
    Try It
  • Shopify triggers, actions, and search
    New Draft Order

    Triggers when a new draft order is created

    Trigger
    Instant
    Try It

Learn how to automate Shopify on the Zapier blog

Learn how to automate Zendesk on the Zapier blog

shopify logo
shopify logo
About Shopify
Shopify is a simple way to create an online store to list products, collect credit card payments, and ship your goods.
Learn moreHelp
Related categories
  • eCommerce
zendesk logo
zendesk logo
About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn moreHelp
Related categories
  • Customer Support
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