Simplesat + Syncro + Filter by Zapier

Create tickets in Syncro when new negative feedback is received by Simplesat surveys

There's nothing more important than closing the communication loop between customer feedback received and following up on that feedback to ensure the customer is being heard. This Zap can help you do just that, automatically creating a new ticket in Syncro whenever a negative feedback is received. This enables you to assign a technician or quality assurance specialist to reach out and make things right with your customers.

When this happens...
New Feedback
Triggers when new feedback is received.
TriggerInstant
automatically do this...
Only continue if...
Set up rules to specify when this Zap can continue running.
ActionFilter
then do this!
Create Ticket
Creates a Ticket in your Syncro account.
ActionWrite

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Supported triggers and actions

What does this mean?

New Feedback
Triggers when new feedback is received.
Trigger
Instant
Try It
- Survey API endpointRequired
- Customer name
- Customer emailRequired
- Customer company
- Team member ID
- Team member name
- Team member email
- Ticket ID
- Ticket subject
Action
Write
- IdRequired
Action
Search
- IdRequired
Action
Search
New Customer
Triggers when you create a customer.
Trigger
Instant
Try It

New Payment
Triggers when a payment is made.
Trigger
Instant
Try It
New Ticket
Triggers when a Ticket is created.
Trigger
Instant
Try It

Ticket Status Changed
Triggers when a Ticket status is changed.
Trigger
Instant
Try It
- Customer IDRequired
- Contact NameRequired
- Address Line 1
- Address Line 2
- City
- State
- Zip/Postal Code
- Contact Email
- Phone Number
- Mobile Phone
- Contact Notes
Action
Write
- Customer IDRequired
- Estimate DateRequired
- Estimate Note
- Estimate StatusRequired
- Ticket ID
- Estimate Location ID
Action
Write
- Customer Phone or EmailRequired
- Ticket SubjectRequired
- Issue TypeRequired
- Ticket Status
- Ticket Initial Issue
- Ticket Initial Issue Subject
- Location ID
Action
Write
- Phone NumberRequired
Action
Write
- Customer IDRequired
- Business Name
- First Name
- Last Name
- Customer Email
- Phone
- Mobile
- Address Line 1
- Address Line 2
- City
- State
- Zip/Postal Code
- Customer Notes
- SMS Service Enabled
- Opt Out
- No Email - Of Any Kind
- Receive Billing Emails
- Receive Marketing Emails
- Receive Report Emails
- Referred By
- Referred by Customer ID
- Tax Rate ID
- Notification Email
- Additional Invoice CC Email Addresses
- Invoice Terms ID
Action
Write
- Query
Action
Search

- external_id
- Name
- EmailRequired
- Company
- Custom attributes
- Tags
Action
Write
- external_id
- Name
- EmailRequired
- Custom attributes
Action
Write
- IdRequired
Action
Search
- Only continue if...Required
Action
Filter
New Invoice
Triggers when a new invoice is created.
Trigger
Instant
Try It
New RMM Alert
Triggers when an RMM Alert is created.
Trigger
Instant
Try It
Ticket Resolved
Triggers when a Ticket is marked "Resolved".
Trigger
Instant
Try It
- Appointment SubjectRequired
- Appointment Starts AtRequired
- Appointment Ends AtRequired
- Appointment Description
- Appointment Location Type
- Appointment Location
- Ticket ID
- Appointment Owner
- Additional Attendees
- All Day
- Customer ID
Action
Write
- First Name
- Last Name
- Business Name
- Email Address
- Phone Number
- Mobile Phone
- Street Address (Line 1)
- Address Line 2
- City
- State/County
- Zip/Postal Code
- Custom Fields
Action
Write
- First Name
- Last Name
- Business Name
- Email Address
- Phone Number
- Mobile Phone
- Street Address (Line 1)
- City
- State/County
- Zip/Postal Code
- Ticket Subject
- Ticket Description
- Ticket Issue Type
- Location ID
- Custom Fields
Action
Write
- Ticket IDRequired
- Start AtRequired
- Ends AtRequired
- User IDRequired
- Notes
- Product ID
- Comment ID
Action
Write
- Contact IDRequired
- Contact Name
- Customer ID
- Address Line 1
- Address Line 2
- Address City
- Address State
- Address Zip/Postal Code
- Contact Email
- Contact Phone
- Contact Title
- Contact Mobile Phone
- Contact Notes
Action
Write
- Ticket IDRequired
- Custom Field Ticket Type ID
- Ticket Number
- Ticket Subject
- Due Date
- Location ID
- Problem Type
- Ticket Status
- Assigned User ID
- Ticket Priority
- Contact ID
- Ticket SLA ID
Action
Write

About Simplesat

Simplesat is a survey tool that makes it easy for any business to collect, analyze and publish customer feedback.

Learn more Help

Related categories

Forms & Surveys

Similar apps

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

About Syncro

Syncro is a platform to manage your IT Consulting / Managed Services business with CRM, Ticketing, full-featured RMM (remote machine management) and an emphasis on great communication.

Help

Related categories

CRM (Customer Relationship Management)

Similar apps

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

About Filter by Zapier

Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.

Learn more Help

Simplesat + Syncro + Filter by Zapier

Create tickets in Syncro when new negative feedback is received by Simplesat surveys

New Feedback

Send Event-Based Email Survey

Customer name

Customer company

Team member ID

Team member name

Team member email

Ticket ID

Ticket subject

Find Customer

Find Team Member

New Customer

New Payment

New Ticket

Ticket Status Changed

Create Contact

Address Line 1

Address Line 2

City

State

Zip/Postal Code

Contact Email

Phone Number

Mobile Phone

Contact Notes

Create Estimate

Estimate Note

Ticket ID

Estimate Location ID

Create Ticket

Ticket Status

Ticket Initial Issue

Ticket Initial Issue Subject

Location ID

Log Call

Update Customer

Business Name

First Name

Last Name

Customer Email

Phone

Mobile

Address Line 1

Address Line 2

City

State

Zip/Postal Code

Customer Notes

SMS Service Enabled

Opt Out

No Email - Of Any Kind

Receive Billing Emails

Receive Marketing Emails

Receive Report Emails

Referred By

Referred by Customer ID

Tax Rate ID

Notification Email

Additional Invoice CC Email Addresses

Invoice Terms ID

Find Customer

Query

Upsert Customer

external_id

Name

Company

Custom attributes

Tags

Upsert Team Member

external_id

Name

Custom attributes

Find Response

Only continue if...

New Invoice

New RMM Alert

Ticket Resolved

Create Appointment