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How Zapier works

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Select a trigger from Smartsheet

A trigger is an event that starts your Zap and runs the workflow. For example, with Smartsheet, a trigger could be "Updated Row."
A trigger is the event that kicks off your automated workflow.

Setup an action from Zendesk

An action is what takes place after the automation is triggered. For example, with Zendesk, the action could be "Delete User."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Smartsheet to Zendesk

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Smartsheet to Zendesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about Smartsheet + Zendesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Smartsheet and Zendesk

Can I automate ticket creation in Zendesk from Smartsheet rows?

Yes, you can automate the creation of tickets in Zendesk when new rows are added to a Smartsheet sheet. Simply set up a trigger in Smartsheet for new rows, which will then prompt an action in Zendesk to create a ticket with specified details from the row.

How can we update a Smartsheet when a Zendesk ticket status changes?

To update a Smartsheet based on changes in Zendesk ticket status, set up a trigger in Zendesk for status changes, and configure an action to update the corresponding row or cell in your Smartsheet with the new status information.

Is it possible to sync comments between Smartsheet and Zendesk?

Currently, syncing comments directly between Smartsheet and Zendesk isn't supported as a direct action. However, you may be able to customize integrations through additional middleware or API solutions.

Can I create automated reminders in Smartsheet for my Zendesk tickets?

You can create automated reminders by using triggers from specific updates or deadlines set within your Smartsheet connected to ticket deadlines or updates in Zendesk. This involves configuring actions that alert you based on date/time field configurations.

What happens if there is an error during an integration process between Smartsheet and Zendesk?

If errors occur during integration processes, error notifications and logs are available so you can troubleshoot the specific issue within our platform settings. Always ensure both apps’ credentials are up-to-date and permissions are correctly configured.

How do we handle data mapping between fields in Smartsheet and custom fields in Zendesk?

Data mapping between fields is managed by setting specific field actions within our integration setup. You’ll need to define which fields from your Smartsheets correspond with custom fields in your Zendesk tickets so data transfers correctly.

Is real-time data synchronization supported between these two platforms?

Real-time data synchronization might not always be possible due to API call limitations; however, triggers can be set for near real-time updates between actions if configured properly within each tool's settings.

Connect Smartsheet and Zendesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

    • Choose a Sheet
      Required
    Trigger
    Scheduled
    Try It
    • Choose a Sheet
      Required
    Trigger
    Scheduled
    Try It
    • Workspace Name
      Required
    Action
    Write
    • Choose a Sheet
      Required
    • Row
      Required
    • Title
      Required
    • Comment
      Required
    Action
    Write
    • Choose a Sheet
      Required
    Trigger
    Scheduled
    Try It
    • Choose a Sheet
      Required
    Trigger
    Scheduled
    Try It
    • Choose a Sheet
      Required
    • Row
      Required
    • File Attachment
      Required
    Action
    Write
    • Choose a Sheet
      Required
    • Add Row to Top or Bottom
    Action
    Write

Learn how to automate Smartsheet on the Zapier blog

Learn how to automate Zendesk on the Zapier blog

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About Smartsheet
Smartsheet is a leading cloud-based platform for work execution, enabling teams and organizations to plan, capture, manage, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
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