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Quickly connect Stripe to Zendesk with a Zapier template.
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Zapier makes it easy to integrate Stripe with Zendesk - no code necessary. See how you can get setup in minutes.
Select a trigger from Stripe
Setup an action from Zendesk
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Frequently Asked Questions about Stripe + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Stripe and Zendesk
How do I set up a Stripe and Zendesk integration?
To set up the Stripe and Zendesk integration, you can use our automation tool to create a workflow that triggers actions in Zendesk when an event occurs in Stripe. This involves connecting your accounts and configuring the specific triggers such as 'New Payment' or 'Payment Successful' in Stripe and defining corresponding actions in Zendesk like creating a ticket or updating user information.
Can I automate ticket creation in Zendesk for new Stripe payments?
Yes, you can automate the creation of tickets in Zendesk when there is a new payment in Stripe. By setting up the 'New Payment' trigger from Stripe, you can have it automatically create a new ticket in your Zendesk account, which helps streamline customer support processes.
What types of triggers are available for Stripe events?
We offer multiple triggers for various events related to payments and customers. For instance, you can set up triggers for events like 'New Customer', 'New Charge', 'Payment Failed', or any payment event updates happening within your Stripe account.
Is it possible to send automatic notifications on Zendesk when a payment fails on Stripe?
Certainly! You can configure the integration to trigger an action within Zendesk whenever a payment fails on Stripe. By selecting the 'Payment Failed' trigger, you can determine how we notify your support team or even directly inform your customers through predefined messages.
How do I update customer information in Zendesk when details change on Stripe?
With our integration setup, you can utilize the 'Customer Updated' trigger from Stripe which will automatically update corresponding customer records in Zendesk. This ensures that all customer information remains consistent across both platforms without needing manual intervention.
Can I track refunds from Stripe within my Zendesk support dashboard?
Yes, by using the integration's capabilities, you can track refund events from your Stripe account directly within Zendesk. Set up a 'Refunded Charge' trigger so every time there's a refund processed in Stripe, it reflects as an update or creates an informational ticket within your support dashboard.
What are common actions I can take in Zendesk based on triggers from Stripe?
'Create Ticket', 'Update User', and sending notifications are common actions taken within Zendesk based on various triggers from events on your connected Stripe account. These actions help maintain seamless operations between billing activities and customer service tasks.
Connect Stripe and Zendesk to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
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Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
